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2016-09-20 Growth Committee Agenda Packet (20 1 (20 Program (10 minutes) inute within m * (20 (30 minute) minutes)minutes) trategies (20 minutes) ack Provincial and Federal eedb approach improvements/new areas :00 AM Start) Initial f (9 Presentation REID Survey (15 minutes) - Shop Urban Development Incentives Program banking (15 minutes) SESSIONSESSION - existing progress (10 minutes) Business Opportunities (20 minutes)Service Level Agreements (60 minutes) owned properties in the PDA/intensification areas Neighborhood Planning (30 minutes) - developer meeting (20 minutes) Sequencing City Development of new dwelling starts in Saint John/PDA/intensification areasof major land in PDA owned by :30 AM Start) March 2017 Overview of Remaining project deliverables (10 minutes)Q & A from Committee Members (10Q & A from Committee Members (20Overview of current focus (10 minutes)Review areas of possible (10 minutes)Discussion on (9 Stop - a.b.c.a.a.b.c. inalization of Financial Matter Review proposed sequencing of Growth Committee meetings (15 minutes)OnePresentation onEnterprise Saint John Presentation: Growth Spresentation) Urban Development Incentives ProgramPresentation on landSurvey results from IPSOSFinancial Matter Developer meetings approach: Overview ofminutes)Overviewminutes)OverviewgovernmentsF 1.1.2.3.1.2.3.4.1.1.1.2.3.4. COMMITTEE OF THE WHOLE OPEN SESSIONOPEN SESSIONCOMMITTEE OF THE WHOLE OPEN SESSIONOPEN SESSION September 2016 ağƩĭŷ ЋЉЊАΜ Ώ INFORMATION GATHERING PHASE and Growth Committee: /GIS Stop Shop Components - THEME Committee Itinerary/FocusOneEnterprise Saint John and GrowthBudget 2017Real Estate /16 0 PM 1:012:30 PM12:30 PM 11:00 AM DƩƚǞƷŷ /ƚƒƒźƷƷĻĻ {ĻƨǒĻƓĭźƓŭ Λ{ĻƦƷĻƒĬĻƩ ЋЉЊЏ ʹ 5ƩğŅƷ MEETING DATE Tuesday Sept. 20/169:00 AM Wednesday Oct. 511:00 AM Wednesday Oct. 19/1611:00 AM Wednesday Nov. 2/1611:00 AM 2 targets (45 minutes) Saint John Real Estate How the Committee will monitor the : Needed next steps actions and responses for Growth Plan out marketing/communications strategies to - number of participants may vary 2020 - conomic development coordination and Needed may vary according to nature of discussion. number of smaller, private and informal meetings with E out by Common Council through the Council Priority : Mapping:: - et proposed process for development phase ƷźƒĻƌźƓĻƭ and recap of information gathering phase and identification of of the ğĭƷǒğƌ Format of meetings andConsideration for a developersTiming of meetings may varyAbove and beyond developers, consultations will also be an opportunity to receive additional insight from key partners, including Association, Uptown Saint John, Regional Chamber, major landlords, economic development agencies, Port Saint John, etc. Overview possible conclusions (45 minutes)Review Facilitated sessionFacilitated sessionUrban Development Incentives ProgramGrowth and Common Council Priorities: Setting exercise 2016Facilitated session: Needed data, reporting and targets to evaluate growthFacilitated sessionimprove growth targetsOverview and recap of Review of the proposed process for submission phase R SESSION 1.2.1.1.2.1.2.1.1.2.1. SUBMISSION PHASE DEVELOPMENT PHASE OPEN SESSIONOPEN SESSIONOPEN SESSIONOPEN SESSIONOPEN OPEN SESSION ağƩĭŷ ЋЉЊАΜ Ώ for agenda items, but /Stakeholder ƷğƩŭĻƷ ƷźƒĻƌźƓĻƭ and introduction to DeveloperMeetingsRecapdevelopment phasefocusedEconomic Development Coordination and TargetsData Needs: Council, Growth Committee, CommunityComponents of Marketing/Communications StrategyConsensus on desired actionsReview of Final Draft of Presentation of Growth Plan to Common Council , th , th /17/17 12:30 PM12:30 PM12:30 PM12:30 PM12:30 PM12:30 PM12:30 PM DƩƚǞƷŷ /ƚƒƒźƷƷĻĻ {ĻƨǒĻƓĭźƓŭ Λ{ĻƦƷĻƒĬĻƩ ЋЉЊЏ ʹ 5ƩğŅƷ * All times found in brackets are Wednesday Dec. 14/1611:00 AM Wednesday Jan. 11/1711:00 AM Wednesday Jan. 25/1711:00 AM Wednesday Feb. 8/1711:00 AM Wednesday Feb. 22/1711:00 AM Wednesday March 1/1711:00 AM Tuesday March 2111:00 AM Monday March 276:00 PM Developer and stakeholder consultations will occur between November 72016 to December 72016 , 2014, 2014 thth City of Saint John April 30City of Saint John April 30 Minutes of MeetingMinutes of Meeting Stop Development - OneShop Update to the Growth Committee September 20, 2016 Guiding PrinciplesStakeholder Engagement Update on 61 Improvements Model Final Service Delivery 1. Background2.3. Results 4. Next Steps Agenda Presentation t p n o e h m S w e t e v n no e r d p m e p m 2 h I o l s 1 i s l e 0 s v b 2 e e a c Stop Initiative t n D - i o s r E p s P l o e i tt l it t c cc a i S t - nr ee jj o e o u i oo T n o rrr The One CP OP AP Council Driven 1 d s e y u t n i o i y l tn u i u r m n i a a t l m e n C r m o t do C S n C d ad d t n n y n nt a a i a l e i n d r b m o e e i td a e t t e a v m a c t s i i o o v l r t i u Guiding Principles d o s p cc e n u r o a nm II P F CF Project Launch 2 s d w e e i i f i s v t rs e t n e i s d t e s s e i n d e I I V w c r e s ie o e t r p v i d r P l a S e o l t G w h d a n o e I e l e n f c k i p s o k i a v pe r t ig r at o Se i e WMSCR Supporting Research 655429225 Project Development 3 s s w s s s r e es g e i t e t g n v a s i d a rn r l i ed i d i et a tp u c p e e nu n B eu i 5 h t l s e i t 1 c r m c B & g a h i n 0 e e l j f c AD n s e 2 f B d m ib r o nl l o H c ir a i E u Di e d u t t C up pd r p n H a a S m bt i e an o a L l l o w c e u n S &a t u e n a o o 4 l O cD m v g - CC -o s h 1 e eoC y e c s AA n j g 0 PDHEGRBAP o o u -2 r o l e P r l n t ah Oa FT StakeholderEngagement Program: 4 3 . c 4 e . D3 c : e 2 s - D r : e 5 6 s d 1 l 2 e i i . . u c c v n B e o e D N & g : : f A s f B r c a i De t p H S m o l o S & e n D v C o eC c A P D E G StakeholderEngagement 2014 Engagement Program 5 3 . c 4 e . D3 c : e 2 s - D r : e 5 6 s d 1 l 2 e i i . . u c c v n B e o e D N & g : : f A s f B r c a i De t p H S m o l o S & e n D v C o eC c A P D E G StakeholderEngagement 2014 Engagement Program 5 3 . c 4 e . D3 c : e 2 s - D r : e 5 6 s d 1 l 2 e i i . . u c c v n B e o e D N & g : : f A s f B r c a i De t p H S m o l o S & e n D v C o eC c A P D E G StakeholderEngagement 2014 Engagement Program 5 s e l r a u n u h o n n i c t o a o i a r t e c M a B i v l i t c i s p l n & n p p e s s e A t p s m d h e A e r d l p e l g a e r h o l a l a i d p p e k a n m t v m cm r a ee o t aa o FS DPPCD Instructional & Supportive Materials The Service Delivery Model 1. n o i t a &e c l i l s b t t p s a r l n p i n o e A a o ip v m t e e A e a n R i v c s l i ol y n n r t p i o pO i v p t i t d Ae m a I c v e n c i g i A st g l e i i n t c t i t i p i s e r a n s p e n r e i m p n b A l d e vr ea at l n e l e ld n WR AO PA P IM An Improved Website The Service Delivery Model 2. g n i l e u l r d a a t e g r w h t n o f i c P o k S c S n n a o v r i o i t oT t a t G c i c i e 2 l m p k p r s c i pe l n API C eee t nnn p iii lll o nnn d A O O O New Online Services The Service Delivery Model 3. & e s c n g n o i n a i t i r k a s v a a o V m m M , n f a te f i e t n e a s o RT t m i y r rr S s S i e ee r tt c P n o e nn f o d i uu D y s e t oo i r t i i r v CC e i d t o tt d e a h nn b t ep oo r u x u rr F F GA ES A Single Front Counter Experience The Service Delivery Model 4. s l a m u s a n r g a g n i o t M r e t P e c g n e n M j i o i o c n r p n o P i e m t r d a a e e c f h i z l i n C p o t m p c C o A e t - j b s e o e u rr P W P C A Large Project Support System The Service Delivery Model 5. s r u s o r H u t r o h e g H t i y n n N a u o D i n o t I t C c c p t e e o j n p r o os r rD n FI P r o dd d t r ee c a dd a y r nn t k ee c n tt a o xx E E C B Extended Service Hours The Service Delivery Model 6. s g n m n o i e i t t k s a c y c a i s S r f i T n t g s o r o nn i r i t e e l o o l N i t a n u t l o i c c n id a R ea f ac e i r i p l c h d m o s - p ct S o i n E p I S s d M A r d n u n o e a d A o mf t l i e t e a P e s t v c t c s io m e e e r y l v go p r t p r S b s e u a a Tnm I L TI A S I An Efficient, Consistent & Seamless Process The Service Delivery Model 7. t m e e e t r s t y n S S no i e o t g r i t a n u i t z l a i s i c t c e i i F u l g r r i p m t i e s p D T p a A e r a d l f gi P n n F n I i u l & z o ie a l r z c n ai i a l tr t s ii n b e e r gg t l ii u i u n PT D DF I An Efficient, Consistent & Seamless Process The Service Delivery Model 7. n s l o s i s a t m e um a a i a n c e d i r m a T o n g a t g uB o M r n r n l g i g m e P a o n n ri r i g m m a u P k n o e r i d a v T k C n e o i c M e c r & aa c o p r i n b r n T v o md P i r o I i d e s e t i d s e e S a c e v s F t l e i o s e f n r a s f c D e t p i o a o r e r r t r o m D I C P S Of A Dedicated, Knowledgeable Team The Service Delivery Model 8. y t e a v r n e u o c i S r t s o na f n s t o k f i gg n i s t e n e i ac i a r s t T pa f e e B - sr s m e ri e p t a e M e Da a C pi R S n o nd s l o r d s oe i e i et e e t v M a s n a i e m l a c e c o i Da r l te i o r a s c p e s c u o sp w h n A T C IA A S A More Engaging Development Service . The Service Delivery Model 9 t t n k i e r e s s mo m r e U W e s e e r t s r i Pi t t e s o u y f e c o q c z o s p e n r a e e a R P G t e D p i l g F t d u a n i t m i c i ng r c m e a w e m r L OL ag r P e r n e ddd i P a D P eee l d t i t l ddf a a e u i i l r r l nn o u eb p G aa h B nu t t - pp i m eo i xx s o E E G A L DW S Improved Compliance The Service Delivery Model 10. From PlanTo Results laws - Development By Innovative New All effective May 2, 2016 6.22 Weeks 4-6 of implementation 28% Improvement Average Days to Issue Permits 8.6 Weeks 1-3 of implementation tĻƩƒźƷ ǒƩƓğƩƚǒƓķ 9ğƩƌǤ wĻƭǒƌƷƭ ЋЍ 96% New System Wk 4-6 goal for permits 79% New System Wk 1-3 73% 10 day turnaround Paper System Jan-Apr tĻƩƒźƷ ǒƩƓğƩƚǒƓķ 9ğƩƌǤ wĻƭǒƌƷƭ Љі БЉіЏЉіЍЉіЋЉі ЊЉЉі 20 20 ƚƭźƷźǝĻ ƩĻƭǒƌƷƭ tŅƚƩ ƓĻǞ ƷźĻƩĻķ ƦĻƩƒźƷ ƷğƩŭĻƷƭ 15 5ğǤƭ Ώ 10 10 9 8 7 7 7 5 55 ǒƩƓğƩƚǒƓķ źƒĻ AugustGoal May MayAugustGoalMayGoal August 0 Tier 1Tier 2Tier 3 tĻƩƒźƷ ǒƩƓğƩƚǒƓķ 9ğƩƌǤ wĻƭǒƌƷƭ źƓ ğƓķ .ğĭƉǤğƩķ Ώ 2017 /ƚƓƷƩğĭƷƚƩ 5ƩƚƦtƩƚƆĻĭƷ 5ğǤ \[ğƩŭĻ tƩƚƆĻĭƷ {ǒƦƦƚƩƷ Ή tƩƚƆĻĭƷ /ŷğƒƦźƚƓ CǒƩƷŷĻƩ ‘ĻĬƭźƷĻ LƒƦƩƚǝĻƒĻƓƷƭ ğƓķ {ǒƦƦƚƩƷźǝĻ ağƷĻƩźğƌƭ Client Feedback ProgramsTaskforce Permit Turnaround 2016 Complete File Digitization Application packages and checklists for clients Permit Activity Reports and Interactive Map OnlinePublicizing Times and Results Awareness and Engagement Implementation Highlights Stop Development Shop - One For more information: 10th Floor City Hall OneStop@saintjohn.ca www.saintjohn.ca(506) 658.2835 Growth and Community Development Services