2015-09-08_Agenda Packet--Dossier de l'ordre du jourCity of Saint John
Common Council Special Meeting
AGENDA
Tuesday, September 8, 2015
5:00 p.m.
8th Floor Boardroom, City Hall
1. Call to Order
Pages
1.1 Saint John Development Corporation (Mayor Norton) 1 - 1
1.2 2015 Priority Setting Session Agenda and Materials 2-28
1.2.1 2015 Council Priority Setting Workshop Plan 29-31
1.3 Financial Matter 10.2(4)(c)
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September 2, 2015
His Worship Mel Norton and
Members of Common Council
Your Worship and Councillors:
Subject: Saint John Development Corporation
Motion:
That Common Council hear from the Saint John Development Corporation at the next Council
meeting on September 14, 2015.
Respectfully Submitted,
(Received via email)
Mel Norton
Mayor
City of Saint John
SAINT JOHN P.O. Box 1971 Saint John, NB Canada E2L 41-1 1 www.saintjohn.ca I C.P. 1971 Saint John, N. -B. Canada E2L 4L1
REPORT TO COMMON COUNCIL
September 3, 2015
His Worship Mayor Mel Norton
and Members of Common Council
Your Worship and Members of Common Council:
SUBJECT: 2015 Priority Setting Session Agenda and Materials
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The City of :Saint Jahn
The 2015 Priority Setting Session is designed to help Council achieve the following objectives.
Reflect on the accomplishments and progress achieved in relation to Council's Priorities
established in 2012
Collaborative approach to determining what projects and service initiatives to undertake
during the remainder of Council's term (in alignment with Council's Priorities )
Input for the City Manager in setting guidelines for 2016 service -based budget
preparation
The following is an agenda for the session scheduled to start at 5:00 PM in the Ludlow Room, Stn
Floor City Hall.
Part A: Accomplishments and Progress
Identifying accomplishments, progress and potential gaps towards achieving Council's
Priorities
Part B: Priority Setting Guidelines
Review of considerations for setting priorities (i.e., strategy, current commitments,
capacity (resources), timing, achievability (setting Council up for success), citizen
expectations, other external drivers)
Part C: Priority Setting
Determine direction for the City that aligns with Council's Priorities for the remainder of
their term: Where is there work to be done and where do we go from here?
Part D: Next Steps
Confirm next steps
2
M&C 2015 Priority Setting Session and Materials
In preparation for the priority setting session, Common Council will be provided with the
following materials to review.
Council's Priorities 2012-2016
2013 Annual Report (excerpts)
2014 Annual Report (excerpts)
Strategic Alignment of Council's Priorities with the Service -Based Budget (2015 SBB)
Progress on Council's External Priorities
Respectfully submitted,
Stephanie Rackley -Roach, P.Eng., PMP, MScEng
Manager, Corporate Planning
Neil Jacobsen, MBA
Commissioner, Strategic Services
Jeff Trail,
City Manager
3
• Implement clear and consistent internal processes
to facilitate investment and development in Saint
John while maintaining City standards that align
with PlanSJ
• Deliver an integrated approach to economic
development
• Cooperate with neighbouring municipalities to
advance the economic prosperity of the region
through the True Growth 2.0 initiative
• Invest wisely to continue to build our community
and deliver services while maintaining a healthy
financial position
• Implement an affordable and sustainable plan to
address pension issues
• Implement policies that create a livable community,
one that has vibrant neighbourhoods and provides
diverse and accessible opportunities to engage in
arts, culture and recreation in a safe and caring
environment
• Continue to invest in key community recreation
facilities such as Rockwood Park and Harbour
Passage
• Work with community partners to develop and
maintain a new signature multi-purpose recreation
facility and strategic neighbourhood projects that
support PlanSJ
• Improve the 'face' of our City by increasing
investment in our roadways and sidewalks that
connect our neighbourhoods
• Build a more robust transit system that is aligned
with the principles of PlanSJ
• Implement policies that maintain and protect the
quality and integrity of all our infrastructure assets
in an environmentally sustainable way and
reinforces the principles of PlanSJ
• Execute an equitable city-wide strategic road
improvement plan that supports PlanSJ
• Implement a city-wide strategic recreation plan that
'right -sizes' the delivery of quality recreation
programs and facilities for our diverse population
• Secure funding for projects to deliver quality
drinking water to our citizens
• Strategic communication • Accountability for service results • Responsive customer service • Service -based decision-making
We enjoy strong community support with the ability for
diverse groups to rally around a common purpose
We have a strong urban flare with plenty of space to live,
work, and play
Our history is strong, with numerous heritage properties
to complement our modern amenities
Our parks, natural environment, and waterways offer a
variety of recreation options
We boast highly qualified and internationally -recognized
staff and community leaders
Our entrepreneurial spirit is alive and well
We are a modern industrial leader
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We will become a community of choice for people and
business
We will create a culture of forward -thinking and positive
action within City Hall and around our community
We will actively promote the development of a diverse
and growing population
We will be seen as a well-run municipal government
We will focus on sustainability — a clean, green city with
public transit that meets the needs of our citizens
We will work toward integrated walkways and bike paths
to connect our neighbourhoods and waterways
We will boast an active network of community
champions, advocating economic, social and community
investment that drives positive change
Setting priorities is about determining what goals and
objectives will be acted upon during Council's term to
support the community in achieving its long-term vision —
OurSaintJohn. Council's Priorities will also support the
implementation of PlanSJ, our new municipal plan.
As part of its governance role, Common Council
establishes strategic priorities that will guide decision-
making and allow the City to demonstrate accountability
for service results.
i
Public engagement was the cornerstone of the strategic
planning process to identify goals and objectives that
reflect the priorities of our citizens. Engagement with our
citizens helped us to recognize the community's strengths,
opportunities and aspirations while focusing on results.
From there, Council agreed on priority outcomes for the
community and the actions required to achieve these
goals during their term.
Keep the conversation going with your Council
on Twitter using #sjcouncil
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SAINT JOHN
2013 Annual Report
For the year ended December 31, 2013
We've been investing in this special
place. We are building a renaissance
city with the goal of achieving
the community's vision of a more
sustainable Saint John. We're investing
to ensure we are ready for when the full
potential of the City is realized and to
restore our place on the national stage.
A turnaround
This past year marked a turnaround for the
City of Saint John. In 2013, Common Council
saw significant progress on a number of the
priorities we set for the community when we
were first elected.
We secured funding for the City's Safe Clean
Drinking Water project, a rehabilitation of our
aging water treatment and distribution system
that will treat and deliver quality drinking water
across the City. We implemented affordable,
sustainable changes to our pension plan to keep
our commitment to employees and taxpayers.
Message from
We continued to improve our roads and recreation assets. Initiatives like PlanS1
and PlaySJ will ensure our continued quality of life with sustainable development
of land and infrastructure.
Financially we have a good story to tell about 2013. Focused decision-making,
disciplined stewardship of community assets and dollars, and a commitment to
continuous improvement are paying dividends. Council has been able to maintain
the tax rate while retaining our core services and investing in our priorities.
Poised and ready
For centuries Saint John has connected New Brunswick and our nation to the
world. The wood that built the world's fastest ships and the grain shipped west to
east from our prairie provinces, all left Saint John's year-round, deep water port to
reach ports of call around the globe.
Along the way we've invested in transportation and industrial infrastructure. We
have developed a hardworking, skilled workforce and a culture open to change,
innovation and development. We are open for business — poised and ready to
take that next step to become a global energy connector.
I've had the pleasure of taking our renaissance message on the road. In 2013, 1
met with business and government organizations in Calgary and Toronto. We have
their support. More importantly, we have piqued their interest.
The past becomes the future
Two particular events in 2013 crystalized our renaissance and demonstrated how
investment —continued and new —contribute to quality of life in Saint John. The
City Market was named 'Best Public Space 2013' in Canada by the Canadian
Institute of Planners. The Market, a City owned and operated historic landmark,
celebrated its 228`h year of continuous service in the heart of Saint John. Through
the investment of two private donors, the King's Square Bandstand was restored to
once again bring live music and entertainment to our cherished square.
It is important to pause and celebrate our wins but then we must quickly focus
on our next objectives and the task ahead. This annual report not only captures
the financial position of the City, it recognizes the work and investment Common
Council, City staff and the community has taken to ensure a sustainable future for
Saint John and our residents. With the momentum that has started, the support of
citizens and the daily effort of our hard-working staff, Saint John is once again going
to be a leading Canadian city.
On behalf of Saint John Common Council and City staff, I am pleased to present
the 2013 Annual Report of the City of Saint John.
City of Saint John7Annual Report 2013
Our Annual Report highlights the
investments that Common Council, staff,
organizations and citizens have made in
Saint John in 2013.
In 2012, Common Council identified their key
priorities: investing in a healthy economy; making
Saint John a community of choice by enhancing
recreation and neighbourhoods; and ensuring
sustainable infrastructure, specifically roads and
drinking water. Staff have been challenged to deliver
citizen focused and cost effective services.
A year in review
In 2013, our financial investments addressed
Council's priorities and PlanSJ, the City's multi -
award -winning municipal plan. Significant
investments were made in roads and transportation;
the tools and equipment necessary to deliver
services effectively and efficiently; implementation
of PlanSJ; improved recreation infrastructure;
and support required to redevelop our priority
neighbourhoods. We continued to address the
challenging drainage issues across the City, and we
worked to promote economic development. Careful
attention to our debt and expenditure levels allowed
us to finish 2013 with an operating budget surplus.
Message from City Manager
atric VIT)D s�
plishments and achievements
ck by the volume and variety of our achievements in 2013, and the extraordinary
itive effort behind them. We are incredibly fortunate that other levels of government,
ions, corporations and our citizens work together to move our city forward.
ted in True Growth 2.0 an integrated approach to economic development that
!es community partnerships. Our capital investment program supported upgrades to
John Trade and Convention Centre (STCC) in order to ensure it remains competitive in
ing convention business market. Our financial commitment to Saint John Waterfront
Development was designed to stimulate private sector investment in Fundy quay. Uur
partnership with the Saint John Hotel Association allowed us to continue to invest aggressively
to promote tourism in Greater Saint John.
Through partnerships with the Government of Canada and the Province of New Brunswick,
we continue to make great gains in upgrading our infrastructure. Perhaps the most noteworthy
examples are the significant progress made on Harbour Clean-up, and the record -level financial
commitments announced by all levels of government for the Safe Clean Drinking Water project.
With the assistance of corporate and community partners, we are working towards becoming
a community of choice. Mispec Park and the Little River Reservoir were restored as key
recreation assets and phase one renovations at the Nick Nicolle Community Centre were
completed. With the leadership of ONE Change, services will be delivered under a new
community based model consistent with PIaySJ.
The ideas and expertise gathered from two citizen engagement processes were used to develop
initiatives that are strategic and citizen focused. We adopted PIaySJ a multi-year, city-wide
recreational strategy to guide investments and programming for years to come. ZoneS1 will
result in zoning bylaws that will give life to the community's new municipal plan and ensure
sustainable development in the City's Primary Development Area.
City Employees developed AdvanceSJ, a Corporate Strategic Plan that sets out how we will
deliver programs and services that contribute to achieving Council's priorities and ensuring cost
effective and sustainable service delivery. It will allow the Administration to make progress on
our primary goal — to establish the City of Saint John as a service -based, results -oriented, high-
performance public service organization.
We are committed to spending tax dollars wisely. Initiatives such as: a new west operations
depot; an automated brine system; an in-house solid waste collection model; our award-
winning Municipal Energy Efficiency program (MEEP); and, a new and improved web mapping
tool are examples of changes that have allowed us to achieve efficiencies, reduce costs and
better address community service needs.
The long-term prospects for our community are promising and it is only by being innovative and
forward looking that we will be able to capitalize on these opportunities and best respond to
the needs of our citizens.
It is my hope that this annual report begins to provide an understandable, meaningful and
transparent picture of how we are investing in the community to build a sustainable Saint John.
City of Saint Joh&nnual Report 2013
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Facilitating Investment and Sustainable
Development
The 2013 service -based budget committed
resources over a three year period to support
the One Stop Development Shop initiative—a
project to enhance customer service with clear
and consistent internal processes to facilitate
investment and quality development in Saint
John while maintaining community standards
that align with PlanSJ.
Transforming the development service also
requires a full review of the by-laws and
processes necessary to effectively implement
PlanSJ. This work is well underway with the
ZoneSJ initiative – public engagement and
modernization of the City's zoning by-law. A
draft by-law was completed in 2013.
The new integrated service model and related
suite of by-laws are expected to be completed
by 2016.
Located in the heart of the waterfront, this
six acre site will be the location of a potential
redevelopment project of significant value that
will transform Saint John and the waterfront.
The Fundy Quay property is already generating a
new revenue stream of $464,000 annually for the
City of Saint John and the Parking Commission.
When fully developed, the property will create
new residential, business, and investment
opportunities.
Economic Development
The City supports four economic development
agencies including Saint John (Waterfront)
Development Corporation, Saint John Industrial
Parks, Enterprise Saint John, and Discover Saint
John. Each of these agencies contributes to
the City's long-term growth, affordability and
sustainability.
Encouraging Wealth Creation
Investing in Saint John's Waterfront The Economic Development envelope was
increased by $143,000 in 2013 with the additional
In 2013 a development agreement was funding going to Enterprise Saint John in order
completed for the Fundy Quay. to allow it to take a leadership role in the
City of Saint JohraAnnual Report 2013
implementation of True Growth 2.0— a plan to drive
development and pride in Saint John. Projects include
advancing the Energy East Pipeline and continuing
development of Health & Life Sciences New Brunswick
knowledge cluster at the Tucker Park campus. A number
of community leaders serve on a variety of True Growth
2.0 working groups. New wealth creation and tax base
growth will provide the revenue needed to deliver
affordable services in the future.
Engaging the Business Sector
The City has revised the Sunday Shopping By-law to
provide flexibility to retail owners in setting their hours
of business. This flexibility allows retailers to tweak
their business practices in order to meet their customer
demands.
Enhancing Transparency and Accountability
All municipalities across Canada are required to follow
Public Sector Accounting (PSA) standards. In 2013,
the City produced its first set of consolidated financial
statements for 2012 that integrate the financial results of
over 100 City functions and 17 entities.
PSA provides a more complete picture of a municipality's
financial position to enhance transparency and
accountability. It also provides information for the
development of financial and capital investment
strategies. With tangible capital assets, the City can start
to develop a more detailed plan of the assets it owns and
how they are replaced, upgraded and/or financed.
Adopting an Affordable, Sustainable Pension
Solution
The City of Saint John's Pension Plan converted to
a shared risk model in December 2012 when the
municipality and its four unions all signed a memorandum
of understanding. The new model went into effect
January 1, 2013 and a new pension board has been
appointed. Under the shared -risk model, the City and its
workers will share the risk for future deficits. Taxpayer
contributions to the plan reduced from $26,470,886 in
2012 to $15,117,102 in 2013.
City of Saint JohlOnnual Report 2013
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Strengthening Neighbourhoods
The Neighbourhood Stimulation Grant Program is
a catalyst in strengthening priority neighbourhood
organizations. By effectively engaging residents
to identify needs, issues and concerns, they are
empowered to take the actions required in their
own neighbourhoods. The City awarded $152,000
in grants to seven organizations in 2013 including
Waterloo Village and East Side Neighbourhood,
Around the Block Neighbourhood Newspaper,
One Change Inc., PULSE (People United Lower
South End), Crescent Valley Resource Centre, Teen
Resource Centre for Youth, and Westside PACT
(Police and Community Together).
Safer Community
Additional funding was allocated in 2013 to double
the efforts of the City's by-law enforcement
program with a particular focus on dangerous,
vacant and unsightly properties. Enforcement
activity protects residents of these buildings and
reduces the risks to neighbouring properties to
improve neighbourhood safety. Service targets
were exceeded by hiring one additional staff
person mid -year. Voluntary compliance increased
substantially with 40 buildings being repaired and/
or occupied and 15 buildings being demolished by
property owners (13 and 8 respectively in 2012).
The City has also experienced five years of significant,
sustainable crime reduction. This is a result of the
Police Commission's investment in intelligence led
policing and other crime prevention activities.
Promoting Arts and Culture Activities
The City has aligned its arts, culture and
neighbourhood enrichment (recreation) services
under one program. In a variety of ways, this team
supported the investment of over $590,000 in arts
and culture grants in the community.
The Saint John Arts Summit, sponsored by the
Saint John Community Arts Board, was held
November 1, 2013. Over 75 stakeholders from a
wide variety of arts' backgrounds participated in
this event. The session addressed how to encourage
participation and engagement in the arts, access
resources and promote art, and make art connect
with and be accessible to the larger community.
This information will be used to set a strategic
direction for arts and culture sector over the next
five to ten years.
Enhancing Recreation Facilities
Recreation infrastructure plays a key role in
establishing the quality of life in a community. The
largest single investment in 2013 was Phase 2 of the
renewal of the Nick Nicolle Community Centre in the
City of Saint Joh$Inn uaI Report 2013
North End. This project is consistent with the direction
of PlanSJ, PlaySJ and Council's commitment to invest in
our priority neighbourhoods.
Other investments included a mini skate park and
outdoor exercise equipment at Market Place West,
improvements to Rainbow Park and commissioning of
Greenslade Park. Summer lifeguard services were also
restored at a number of City beaches.
Partnerships
The City worked with corporate and community
partners to make improvements at the Little River
Reservoir, Lou Murphy Park, Mispec Park, and the King's
Square Bandstand. These initiatives would not have
been possible without the support of our partners.
Improving the 'Face' of Our City
Recognizing the need to improve the overall condition
of our road and sidewalk infrastructure, Council
increased funding for roadway maintenance projects
by $1.3 million for a total of $4,400,000. Council also
approved $1.45 million to implement the concrete curb
and sidewalk renewal program. This allowed the City
to meet its target of approximately 60 lane kilometres
of asphalt rehabilitation and/or reconstruction work
to be completed in 2013. The program also afforded
the replacement and upgrade of 14.6 kilometres of
asphalt curb and 5.7 kilometres of asphalt sidewalk with
concrete.
Active Transportation
Under the leadership of Uptown Saint John and
the Green Feet Committee, the Campus Harbour
Connection was introduced providing a bicycle route
between the Tucker Park Knowledge Cluster and the
Uptown.
Extending Public Transit Hours
In 2013, the City increased funding to Saint John Transit.
The additional $350,000 supported extended service
hours (early morning, evening and night, Sunday or
holiday) in priority neighbourhoods. Frequency of trips
was also increased on key routes. This resulted in an
additional 6,200 service hours and 54 trips (combination
of daily, weekly and holiday trips). The Transit
Commission continues to work to stabilize ridership.
City of Saint Johl2nnual Report 2013
Managing Our Assets
ROADS
The City uses a Pavement Condition Index (PCI)
to develop a preventative maintenance strategy
to ensure that roads are repaired in a timely
manner to avoid more expensive reconstruction
costs. Additional funding in 2013 of over $1.3
million dollars in roadway maintenance resulted
in improving the PCI to 77 from 72 in the
previous year. The number of streets that are
considered to have a poor or lower rating (PCI
< 55) decreased from 12.56% in 2012 to 7.5% in
2013.
FACILITIES
The City manages the maintenance, capital
investment, and operational requirements of
approximately 80 City -owned buildings (not
inclusive of Saint John Water). In 2013, staff
calculated and analyzed Facility Condition
Indices (FCI) for these assets based on
estimations of deferred maintenance and
building replacement costs. In the long-term this
work will allow the City to more efficiently invest
in these facilities. The City also streamlined the
Facilities Work Order system. This improved
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system allows the service area to prioritize
maintenance of City facilities to ensure a more
cost-effective response.
Strategic Plan for Recreation and Parks
In 2013, Common Council adopted PIaySJ — a
parks and recreation strategic plan for Saint
John. In addition to looking at innovative ways
of delivering recreation programs more cost-
effectively, PIaySJ sets a direction to 'right -size'
and modernize recreation and sports facilities.
Quality Drinking Water
The Government of Canada and the Province
of New Brunswick have demonstrated their
faith in the future of Saint John by announcing
up to $114.6 million in funding through a
Public Private Partnership (PPP) to renew the
City's drinking water system. This is the largest
infrastructure project in the history of Saint John
and the Province. It will ensure citizens have
access to quality drinking water. It includes
the construction of a water treatment plant,
watershed improvements and upgrading a
network of water mains and pipes.
City of Saint Johl3.nnual Report 2013
The City plans to send out a request for proposals in
2014. The design and construction phase is expected
to begin in late 2015 with work continuing over
the next three construction seasons. The project is
expected to be completed in 2018.
Harbour Clean -Up
Common Council adopted a plan for Harbour Clean -
Up with the goal of enhancing the quality of life
in the community by ensuring our waterways are
free of untreated sewerage. Joint funding with the
Province of New Brunswick and the Government of
Canada was announced in March 2007.
Construction of the Eastern Wastewater Treatment
Facility was completed in 2011. In 2013, an additional
six lift stations were commissioned. To date,
construction on 23 of the 24 pumping (lift) stations
required are complete with only the Mill Street
Sanitary Lift Station construction remaining.
The completion date for the final lift station under
the Harbour Clean -Up Program is expected in 2014.
Once this project is completed 100% of the City's
wastewater will be treated to benefit the harbour
for future generations.
One -Mile Interchange
The City played a key role in working with the
Province of New Brunswick to construct the One -
Mile Interchange. City staff was responsible for
renewing the underground infrastructure to allow for
the completion of the project at Kane's Corner. The
intersection at Westmorland Road and Loch Lomond
Road was reconstructed with new traffic lights to
improve traffic flow. The One -Mile Interchange was
officially opened on December 13, 2013. Working in
coordination with the Province, this new interchange
is intended to improve access to the industrial parks
and redirect heavy vehicle traffic from local roadways
to ensure their long-term sustainability.
City of Saint JohUnnual Report 2013
The City is committed to engaging citizens and
neighbourhoods so that residents contribute
to decision-making. In 2013, larger scale
public engagement programs were delivered to
support ZoneS1 and PIaySJ initiatives. ZoneSJ
held 12 stakeholder events with over 350 people
participating in the program. Over 60 people
attended open houses for PIaySJ.
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In an effort to inform citizens and better understand
their concerns related to specific construction
projects, the City held six open houses in 2013.
Continuous Improvement
ROADS
The City initiated a brine program to support winter
maintenance of streets. Two brine units were
purchased in 2013 (east and west). Brine (liquid
salt) is an effective, pre -wet solution for combating
icy winter roadways. As a result, roads stay wet
and clear, and the driving public benefits from safer
travelling. The goal is to reduce the amount of salt
used by 20%.
SOLID WASTE
In the fall of 2012, the City began collecting solid
waste and compost on all of its 53 residential routes.
After a full year of utilizing the 'in-house' service
model, the City has saved $723,000 compared to
2011 expenditures.
Employees are engaged and productively working
in this service area. Additional staff and three new
packers (fleet replacement efforts) have contributed
to the efficiencies gained—keeping workers healthier
and reducing downtime respectively. As a result,
citizen complaints to customer service have declined
considerably due to more efficient collection. City
staff have also been able to respond more quickly to
citizen concerns.
WASTEWATER
Savings of over $130,000 in energy costs were
realized at the Lancaster Wastewater Treatment
Facility through repairs to the aeration system and
changes in operating procedures.
ARENAS
A spring and summer ice program was implemented
in 2013 at the City's four arenas. This allowed for
more equitable access to all recreational program
operators. As a result, approximately $79,000 in
new revenue was generated. The City also invested
in facility upgrades with the installation of carbon
dioxide monitors at all arenas and energy efficient
lighting and a low emissivity ceiling at the Peter
Murray Arena.
City of Saint Joh$Snnual Report 2013
Risk Management
The City is incorporating risk management in its
decision making, business planning, and performance
management practices. With the realignment of this
service area and related resources, the City is in a
better position to limit the financial impact (from asset
loss or destruction) and liability. As a result of service
changes, the City reduced the overall claim count by 7%
in 2013 on top of a 13% reduction from the pervious
year. The City also experienced a 20% reduction in claim
payments in 2013.
Responsive Customer Service
The City consolidated the booking of all Anglophone
South School District fields to one point of contact
allowing for better facility usage, management and
customer satisfaction. This initiative resulted in
generating approximately $6,000 in revenue.
The City introduced a new and improved web mapping
tool that provides citizens with enhanced and easy
access to visualize various types of data (e.g., civic
addressing, parks and recreation facilities, public transit,
winter management plan, sanitation schedules, zoning).
AdvanceSJ
City staff completed a draft of AdvanceSJ, its new
Corporate Strategic Plan. Aligning with Council's
priorities, the plan outlines the strategic directions
and initiatives that will allow the organization to make
progress on its goals.
City of Saint Johl6.nnual Report 2013
AV
SAINT JOHN
Investment
in Our Priorities
2014 Annual Report
For the year ended December 31, 2014
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The 2014 Annual Report gives all of our stakeholders an
opportunity to see how we've been investing to make the
Community's Vision a reality. Common Council is not doing this
alone. When I look back on the year, I am struck by how much
we've been able to achieve through partnerships.
Highlights
Throughout this report, you'll read many examples of what this
community achieved in 2014. Here are some of my highlights:
a particularly historic day, October 31, when together with the
Government of Canada and the Province of New Brunswick,
we announced the completion of the Harbour Clean -Up
Project signaling the beginning of a harbour clear of sewage;
• the work of City Staff, the community and the Royal Canadian
Legion Branch # 69 to re -imagine Quinton Park into Larche
Memorial Park, a fitting dedication for one of Saint John's
own;
• Irving Oil and Port Saint John partnered with the Saint John
Fire Service on a training facility to ensure that they can
respond to the unique public safety challenges in our city;
We are working together.
Common Council, City staff,
citizens, businesses (small and
large), community groups and
other levels of government are
working to help the citizens of
Saint John realize their vision of
leading the nation as an example
of a sustainable community.
• the re -invigorated Mayor's Cup — part of the City's not -to -be missed
Canada Day celebrations—where 300 spectators watched boarders
from around Saint John compete at the Station One Skate Park;
• the TD Bank Group worked with Saint John Waterfront to interpret
life along Harbour Passage through two eco -hubs;
• the opening of the Nick Nicolle Centre, where O.N.E. Change and
the City work together to deliver community programs, and;
• the resounding success of the inaugural Passport to Parks this past
summer, where thousands of Saint Johners got to re-experience our
phenomenal parks and the natural beauty of our outdoor public
spaces.
We've been making sure those beyond our borders are also aware of
our investments and how much we believe in our potential. This year we
brought the Saint John message to Ottawa, Houston and Halifax.
Council continues to work towards achieving their priorities as we enter
into the latter part of our term. Although we still have much work to
do, we look forward to working with all of our partners and investing to
make Saint John what we know it can be.
On behalf of Common Council and City Staff, I am pleased to present the
2014 Annual Report for the City of Saint John.
City of Saint Johl8nnual Report 2014
Message from City Manager
�a-fric�- V1006k
City staff and our partners
continue to focus on delivering
citizen focused and cost effective
services to achieve the priorities
Common Council adopted in 2012.
Our Annual Report highlights how Common Council, City staff,
organizations and citizens have been working together to invest
in Saint John during 2014. We are incredibly fortunate that the
other levels of government, community organizations, corporations
and our citizens are committed to working together to move our
city forward. I am proud of our achievements in 2014, and the
extraordinary collaborative effort behind them.
Working Together
The One Stop Development Shop initiative has been well received.
Through extensive stakeholder engagement, this initiative is focused
on realigning our service delivery to realize our future as envisioned
in the City's municipal plan, PlanSJ. ZoneSJ, the City's newly adopted
Zoning By -Law, is the first major accomplishment of the One Stop
Development Shop and will support sustainable development in
the City's Primary Development Area (PDA). We are already seeing
progress. Ninety percent of building permit activity occurred in the
PDA and the City awarded 100% of the funding available through our
heritage grant program.
As the City embarks on the largest infrastructure project in its history
for quality drinking water, we are proud to celebrate the completion
of Harbour Clean -Up. Through partnerships with the Government
of Canada and the Province of New Brunswick, we continue to
make great gains in renewing our critical water and wastewater
infrastructure.
We continue to work together towards creating a community
of choice. Significant contributions from corporations and
organizations allowed for many additions and improvements to
our recreation assets including the Emera New Brunswick Field at
Shamrock Park, TD Bank Eco -Hubs along Harbour Passage, several
public art projects and Canaport LNG's support of Mispec Park.
Likewise, the City's support of priority neighbourhood programs,
funding for the Saint John Arts Board and the purchase of the new
Green Machine clean-up trailer are partnership initiatives that
enhance the quality of life in our community.
The partnerships created in the development of our new Fire Training
Facility will support responsible and safe industrial development in
our city. Community safety was further enhanced with the addition
of a leadership position in the City's Emergency Management
Organization to facilitate planning, preparedness and coordinated
responses to major incidents. These initiatives also have the potential
to generate new revenue opportunities.
We are committed to investing your tax dollars wisely. Adoption
of PlaySJ and implementation of AdvanceSJ, the City's corporate
strategic plan, will continue to guide our decision-making towards
achieving Council's Priorities and enabling continuous improvement
in our service delivery. By working together and being innovative we
can better respond to the needs of our citizens.
It is my hope that this annual report provides an understandable and
meaningful picture of how we are working together for a sustainable
and prosperous Saint John.
City of Saint Johl9nnual Report 2014
Investing in... Ecmr)kc/ftea4
ZoneSJ
The City adopted a comprehensive new Saint John Zoning
By -Low (ZoneSJ), a key by-law required to implement
the land use framework for the future outlined in
PlanSJ. Substantial engagement efforts were undertaken
throughout the development of ZoneSJ to reach out to
major industrial land owners, developers, builders, and
investors to provide information and awareness on the
impact of the by-law on land holdings and to support
stakeholders through this process. Engagement was
supported with Saint John's own internationally recognized
GIS -based on-line mapping tool that helped property
owners understand existing and proposed zones for their
property.
One Stop Development Shop
The One Stop Development Shop initiative is focused on
streamlining the City's development process in order to
facilitate investment and quality development in Saint
John while maintaining community standards that align
with PlanSJ. ZoneSJ was the first major deliverable of this
initiative. Another significant accomplishment was the
launch of a comprehensive draft service model in the fall of
2014. The proposed service model was the focus of public
consultation sessions with key stakeholders and staff to
ensure service delivery aligns with expectations.
Infill Development
The City's total value of construction activity stood at just under
$90 million in 2014, generating about $870,000 in annual building
permit revenues. This revenue offsets the cost of delivering the
building permitting and inspections service in Saint John. Most
of this activity (about 90%) is occurring in the City's Primary
Development Area (PDA) targeted by PlanSJ. Annual building permit
volumes have held constant around the 1,000 mark in the last five
years.
Fire Training Facility
The new Fire Training Facility was opened in 2014. This was
achieved through a partnership with Irving Oil who provided the
space on Grandview Avenue, site servicing work, and a state -of -the
art training classroom. Saint John's fire service will be responsible
for delivering a variety of emergency planning, preparation, and
response training programs. Port Saint John also contributed to
help manage risk related to marine activity in the community. This
unique partnership represents new opportunities for the City to
further collaborate with other industries, attract investment in
the community by preparing firefighters to support public safety
activities related to large industrial projects, and generate revenue
through the delivery of training programs.
City of Saint Joh2gnnual Report 2014
HotSpot Parking
The City has deployed a new pay -by -phone parking service. HotSpot
Parking technology is a free application developed in New Brunswick.
Users who park uptown have the ability to pay for parking with a variety
of devices and/or top up their parking meter or pay and display pass
from any restaurant, retail operation or commercial business, at any
time. HotSpot Parking provides uptown businesses with the ability to
interact with HotSpot users and build their customer base. Introduced
as a pilot project with no cost associated to the City implementation,
the service has been extended until June 2015.
Heritage Grants
Improvements to the Heritage Grant Program were implemented
in 2014. This is an incentive program that is designed to encourage
heritage property owners to meet the spirit and intent of the Saint John
Heritage Conservation Area By -Law. Recent reforms to the heritage
grants program have improved access to grants and the program has
proven to be successful with the full funding envelope awarded in 2014
Success of the program is an indicator of investment into the City's
heritage areas and the economic health of the community. The grants
program provides a high return on municipal investment given that
Saint John's heritage districts represent some of the highest residential
property assessments in the City.
True Growth 2.0
The City continues to support Enterprise Saint John and its leadership
in implementing True Growth 2.0 — a regional economic development
plan. In 2014, fifteen True Growth projects took flight impacting the
areas of energy, supply chain, infrastructure, innovation, research and
lead generation. The City played a key partnership role on a number
of the energy files and the barge terminal. In collaboration with True
Growth 2.0, the City adopted a new Capital Priorities Matrix that
evaluates strategic infrastructure funding against the community's
economic development objectives.
Sustainable Service Review
The City undertook an evidence -based review of key services at the
policy level to develop the 2015 operating budget that addresses the
needs of the community in an affordable and sustainable way. Service
level options and their impact on the community were evaluated to
support Common Council in their decision-making. An outcome of the
process was the City's ability to maintain the tax rate for 2015 despite a
number of financial challenges.
City of Saint Jo2trinual Report 2014
$89.5 million
New Construction - Building permit
value in 2014, a slight increase over
2013 across Saint John
86
Net new dwelling units created (one
or more habitable rooms) in 2014—a
decrease from 123 in the previous year
Permit activity taking place in the City's
90% Primary Development Area as defined
in PlanSJ
8 /� Planning Applications processed for
Lit rezoning, subdivision approval, and
variances pursuant to the Community
Planning Act
825 Property Tax Referrals - Review of tax
assessment billings on municipal assets
resulting in a reduction of $91,075
9.34%
Debt Ratio- Within the Province's acceptable range
and one of the lowest amongst New Brunswick
municipalities
0.6% * Increased business confidence over
the 2013 survey score conducted by the Canadian
Federation of Independent Business— only NB
municipality to improve their standing in 2014
Forecasted $230.1 million
in tourism expenditures in the City (0.7% increase from
2013) representing an all-time high for the city
66,111 Direct visitor inquiries and
121,702 visitor guides requested -
decrease from previous year as a
direct result of a decrease in cruise
passengers in 2014
Discover Saint John generated double the average
amount of unique website visitors versus its peer
group with 216,923 visitors
Investing in a... CDYWWrbfOf c6co
Passport to Parks
As the school year drew to a close, the City of Saint John geared
up for a fun summer with the launch of Passport to Parks — a
series of special events organized over a four week period
to showcase and increase citizen's awareness of the City's
signature parks including Rockwood Park, Little River Reservoir,
Rainbow Park, Market Place West, Victoria Square, Dominion
Park, Mispec Park and Station One Skate Park. The events
were well received with over 1,500 in attendance and lots of
community interest. As part of the program, over 60 skaters
participated in the Mayor's Cup Skateboarding Competition.
The event was designed to promote helmet use at Station One
Skate Park. Over 200 free helmets were given out through the
Canadian Tire Jumpstart Program and P.R.O. Kids.
Emera New Brunswick Field at Shamrock Park
The field at Shamrock Park was revitalized thanks to a $500,000
contribution from Emera New Brunswick. In partnership with
the City, this $1.5 million project included the installation
of an artificial turf field and a new lighting system. These
improvements will increase the amount of available playing
time (length of season and intensity of use). Artificial turf fields
may also decrease the day-to-day maintenance required.
Nick Nicolle Community Centre
The Nick Nicolle Community Centre gave the Old North End a
fresh new look. This modernized facility will serve to nurture
our youth, enrich our citizens and strengthen our community.
O.N.E. Change, a community-based organization, assumed
responsibility for program and service delivery at the centre
and provided recreational opportunities at neighbouring
facilities in 2014.
Larche Memorial Park
In partnership with the community and businesses, a West side park
was the focus of a number of improvements named in memory of
Constable Douglas James Larche born in Saint John and one of three
Codiac RCMP officers who lost their lives in the line of duty in June
2014. More than $50,000 from 20 donors was collected. Features of
the park include twelve new park benches, a monument (dedicated
to Constable Larche and donated by Nelson Monuments), and three
maple trees that represent the fallen Mounties. The dedication
ceremony was held on October 19, 2014.
Milford Park Baseball Field Renovation
The Milford Park Committee with the support of the City took
the lead in making sure a number of upgrades to the baseball
field were completed. Canaport LNG and Emera New Brunswick
partnered with the Committee, donating $25,000 to complete
the improvements. The field was renamed in the honour of the
late Donnie Dwyer, a Milford resident and police officer who was
instrumental in introducing family protection and youth services to
the Saint John Police Force.
Public Art Investments
Shards of Time, a sculpture celebrating the many generations
who have lived in Saint John was officially unveiled on Harbour
Passage. Created by sculptor Peter Powning, this piece of public
art is a legacy of the City's 225th anniversary and its designation
as a Cultural Capital of Canada by the Government of Canada in
2010. Several public art maintenance projects were also completed
including repainting the People Waiting at Barbour's General Store
and repairs and installation of plaques at the Peel Plaza Fiddlehead
sculpture, King's Square Bandstand and Afghanistan plaque at the
Cenotaph.
City of Saint Joh22nnual Report 2014
Harbour Passage Eco -Hub
The City, in partnership with Waterfront Development and TD Bank Group,
unveiled two of three planned ecological hub (eco -hub) installations along
Harbour Passage. Thanks to a generous $500,000 contribution from TD,
these eco -hubs feature interpretative signage and elements that will
educate the community and visitors about the environment in and around
the Saint John Harbour. This partnership demonstrates a commitment to
the greening and sustainability along our waterfront.
Safer School Zones
The City began the implementation of the Safer School Zones Program
in 2014. The program focuses on developing traffic calming solutions
around a number of elementary schools. Safer School Zone projects were
implemented at Prince Charles, Bayview and Bayside schools. Working
with each school, City staff addressed their unique needs and safety
requirements. Traffic calming solutions include parking, installation of
signage and electronic driver feedback signs that encourage speed limit
compliance.
Neighbourhood Support
Saint John Common Council presented over $150,000 in grants to IF of res!
community organizations in June as part of the City's Neighbourhood
Stimulation Grant Program to build leadership capacity and increase
engagement in neighbourhoods. Grants were awarded to Quality Learning
New Brunswick, Crescent Valley Resource Centre, Village Association / East
Side Motivators, Vibrant Communities — Around the Block Neighbourhood Residl
Newspaper, O.N.E. Change Inc., Teen Resource Centre for Youth, Westside police
PACT, PULSE (People United Lower South End), and Anglin Drive Tenants
Association (Story Tent).
Transportation Master Plan (MoveSJ)
A request for proposal was awarded for the development of a
Transportation Strategic Plan for Saint John. MoveSJ will guide
transportation investments in the City for the next 25 years. As a first step
to the planning process, traffic counts were completed for both vehicle
traffic and pedestrian movements in 2014.
Y Facility
The City continues to support the YMCA in the construction of their new
facility. Approximately $343,000 was contributed to the YMCA's facility
including land, grant for permit fees and capital contributions. The new
facility will provide increased opportunities for recreation and wellness
activities in Saint John.
Emergency Preparedness
The City has renewed our focus on emergency management. With the
addition of a leadership resource, the City's Emergency Management
Organization (EMO) can ensure proper planning, full preparedness and
a coordinated response to major emergencies. A priority is to ensure
responsible industrial development through risk assessment and planning.
An emergency preparedness exercise that simulated a pipeline incident
was conducted in 2014 involving approximately 35 people representing
various stakeholders. Working with our stakeholders the City is committed
to ensuring Saint John is a safe, liveable community.
City of Saint Jo2annual Report 2014
■
Investing in..�nt alma �e, I 4rastm�re,
Investment in Roads
Common Council remained committed to their priority
to invest in roads. With funding levels consistent with
the previous year, the City resurfaced 97 lane kilometres
representing 7.8% of the road network. A slight decrease
in the pavement condition index (PCI) in 2014 was a result
of severe winter weather. Increased funding for asphalt
resurfacing has resulted in a reduction of claims for
damage from potholes.
Quality Drinking Water
The Safe, Clean Drinking Water Project (SCDWP) involves
the construction of a water treatment plant (East),
watershed and storage improvements, and upgrading a
network of water mains and pipes. This past Fall, Common
Council approved the three shortlisted bidders selected
to enter into the Request for Proposal (RFP) process for
the project. The selection of bidders marks a significant
milestone that will ensure Saint John has quality drinking
water.
In an effort to reduce cost, testing for groundwater in
both the East and West sides of the city was completed in
2014. Groundwater typically costs less to treat as the soil
and rocks through which it flows acts as a natural filtration
system. Testing indicated that there is enough water to
supply groundwater to the West side and can be treated
at the existing Spruce Lake Treatment Plant. As a result, the SCDWP
scope was amended to account for groundwater with a reduction in
capacity required at the new water treatment facility and a decrease
in the amount of distribution and storage upgrades required.
Harbour Clean -Up
Representatives from the federal, provincial and municipal
governments marked the final milestone of Saint John's Harbour
Clean -Up project — a harbour 100 percent free of raw untreated
wastewater. Construction of the Eastern Wastewater Treatment
Facility was completed in 2011 and the last of the 24 lift stations
required to move wastewater to a treatment facility was completed
in 2014.
Water and Wastewater Infrastructure Maintenance
The City is committed to managing its assets in an effective and
efficient way. One initiative is the continued delivery of the
unidirectional flushing program, a more efficient approach to
cleaning and maintaining water mains to ensure quality drinking
water. Another initiative is the implementation of a QuickTV (QTV)
pilot project. QTV is a tool for identifying sewers that require further
assessment and maintenance. This approach helps identify the lines
that need immediate attention to prioritize cleaning and/or required
repairs. This program will become part of the on-going asset
management program.
City of Saint JoI24nnual Report 2014
Stormwater Management
The City continues to invest in stormwater management to protect
infrastructure, private property and the environment. In 2014,
the construction of a 100,000 cubic metre detention pond in
Millidgeville was completed. The project included excavation,
installation of new storm sewer, removal and installation of new
cross culverts at Cambridge Drive and landscaping. The detention
pond is intended to reduce flooding in the Brentwood area.
Capital Infrastructure Investment
A significant portion of a complex infrastructure project was
completed on Prince William Street in 2014. The project was
designed to reinvest in the urban core, ensuring alignment
with PlanS1. It involved the renewal of the existing watermain
and sanitary sewer, installation of new storm sewer, and street
reconstruction including curb and sidewalk. Several unique
features highlight this project including partnerships with Public
Works and Government Services Canada to remove a heating
tunnel dating back to 1957 and Saint John Energy to facilitate
the conversion of overhead utilities to underground services.
Designated as the first historic streetscape in Canada, new granite
curb, bike racks and park benches were installed. A focused effort
was made to work with area businesses to ensure construction
issues were dealt with easily and efficiently.
A number of other infrastructure projects that included water,
sanitary and storm work and road reconstruction were undertaken
in 2014. These included work on Duke Street, Hillcrest Drive,
Douglas Avenue and Rodney Street.
Saint John Sign
The iconic Saint John sign on Fort Howe received a facelift and an
LED lighting retrofit in 2014. Improvements in lighting technology
will provide more lighting hours, better illumination, and decrease
maintenance requirements. The retrofit will also decrease
operating costs. The City is responsible for ongoing maintenance
including the cost of the energy. The cost to run the sign is now
expected to be about $1,000 per year compared to the $9,000
prior to the retrofit.
Advanced Water Metering Infrastructure
The City started a project in 2014 that involves the installation of
a radio frequency meter reading system that will collect hourly
readings of all water meters in the water distribution system. As
well, this past year a total of 669 new meters were installed. This
infrastructure will facilitate the automation of meter reading in
real time.
City of Saint Jo2&nnual Report 2014
Investing in... Cn-h"r-�DG��PXVIGp, 14verw
Public Involvement
The City of Saint John recognizes the importance of public
involvement and participation in the decisions that impact
our community. One way citizens can get involved is to
serve on one of the City's agencies, boards or commissions
(ABCs). In 2014, the City implemented a new on-line ABC
application system. This new system allows for better
tracking of committee composition and provides access to
citizens to see who is on a committee or what vacancies
are available.
On-line Claims Reporting
An on-line claims reporting system was introduced in 2014.
A citizen can file a damage claim if it is believed that the
City has been negligent in its maintenance of facilities,
roads, trees, and sewers causing bodily injury or property
damage. This new reporting system is easy to use and
supports getting better information on incidents.
Fire Inspection Field Reporting
The Fire Prevention Service has fully deployed a field
inspection reporting system. Inspectors directly enter
inspection results in the field rather than returning to
the office. This continuous improvement initiative has
improved productivity.
By -Law Enforcement Protocol
In 2014, the Dangerous and Vacant Building Program developed
an inspection protocol that outlines the frequency of inspections
required depending on the condition and priority of the building.
The objective was to enhance public safety and use resources more
cost-effectively. As a result, by-law enforcement staff can focus on
priority buildings to reduce the risks to neighbouring properties.
Line Painting Improvements
The addition of a new paint truck to the City's fleet has resulted in
a number of productivity improvements and operational savings.
The truck is equipped with measurement and heating devices that
ensure the right thickness and consistency of paint is applied. There
is also less paint wasted as there is no need to flush the truck every
day. With the ability to use a drying product and carry a full day's
worth of paint, travel time has been reduced.
Traffic Control Enhancements
A rectangular rapid flashing beacon (RRFB), a new solar powered
technology, has been implemented on the existing traffic control
devices at the top of Garden Street. RRFB devices use rapidly
flashing beacons to alert motorists when a pedestrian is crossing.
The average cost to install an RRFB is $6,500 compared to $50,000
to install a traditional pedestrian -activated overhead flasher system.
The City of Saint John is one of the early adopters of this type of
technology.
City of Saint Joh26.nnual Report 2014
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Stormwater Maintenance Innovation
The City installed a plastic catch basin and manhole on Farry Cove Lane
as a pilot project in 2014. This new type of infrastructure material is
manufactured in New Brunswick and has a life expectancy three times
that of traditional concrete. Early analysis of the installation has been
positive and has garnered interest from the supplier to partner with the
City to write a research paper.
Safer Arenas
The City installed gas detection devices in all the City -owned arenas.
Staff also facilitated the installation of these devices at the Lord
Beaverbrook Rink. To support this initiative, Standard Operating
Procedures were developed for arena operators and implemented at
each of the arenas to improve overall public safety and meet regulatory
requirements.
Enhanced 911
Saint John is the first and only Public Safety Answering Point (PSAP)
in New Brunswick to provide Enhanced 911 (E911) service before the
December 31, 2014 deadline. This initiative provides 911 emergency
operators with your mobile phone number, area code and approximate
location to support more efficient service delivery and enhance public
safety.
Public WiFi
More access points were added to the City's public space WiFi. This
work was done in cooperation with Discover Saint John, Waterfront
Development, Uptown Saint John, Saint John Energy, City staff and
our primary technology partner, Bell Aliant. The goal is to build an
affordable, sustainable, reliable and functional public space WiFi
network to provide a level of convenience to the people who live, work,
invest and play in Saint John.
Webcams
In 2014, a scalable and secure web portal was launched where live
webcam feeds can be viewed. Web cameras have been installed to
provide a bird's eye view of Saint John in motion in several key locations
including King's Square, King Street, Loyalist Plaza and the City Market.
The goal is to showcase key municipal assets and attractions.
Post Tropical Storm Arthur Response
Post tropical storm Arthur battered the Maritimes in 2014. In Saint John,
many areas of the city were flooded with heavy rain
extensive damage to infrastructure and private property. Through
a coordinated effort, the City pruned or cut down many trees and
replaced a number of concrete sidewalk panels that were lifted up out
of place by tree roots. After the storm, the City assisted residents with
tree/branch curb side collection.
City of Saint JoIVAnnual Report 2014
Strategic Alignment of Council's Priorities with the Service -Based Budget
The Service -Based Budget identifies budgetary commitments that align with Council's Priorities of Economic Health, Community of Choice and
Sustainable Infrastructure; and the strategic direction outlined in AdvanceSJ of providing a Citizen Focused Service Delivery. Collectively these
strategic priorities and directions will move the City toward its overall goal of establishing the City as a service -based, results -oriented, high
performance public service organization.
Highlighted below are some of those projects and service initiatives for 2015. Initiatives may relate to more than one Council Priority.
Goal: Generate wealth in the
community by emphasizing compact,
sustainable development and focusing
on responsible fiscal practices
One Stop Development Shop:
enhance development service to
support economic growth
PlanSJ: modernization of building,
subdivision and stormwater by-laws
Economic Development Agencies:
continued commitment to drive
growth in the community
True Growth 2.0: serving as the
strategic direction in our coordinated
development efforts
Trade & Convention Centre:
operational funding
Financial Management: commence
development of an Integrated
Financial Management Plan
Goal: Contribute to a vibrant, livable
community where citizens can
celebrate our heritage, enjoy
recreation opportunities, and feel safe
and connected
Transportation Master Plan:
comprehensive and integrated
approach to moving goods and people
Arenas/Community Centres/Parks:
continued funding for recreational
assets
Partnerships: programming at Emera
Field; roll-out of Clean Cart Program;
Fire Training Centre
Community -Based Programs: support
for P.R.O. Kids, community festivities,
Heritage and Community Arts Awards
Community Grant Program: new grant
application process
Transit: increase of 4% in funding;
evaluation of service
EMO: focus on emergency
preparedness and coordinated
response
Goal: Invest in new and existing public
infrastructure in innovative and
fiscally responsible ways to address
the evolving needs of the community
today and for future generations
Goal: Service delivery that is
responsive to our citizen's interests
and needs in an innovative, cost-
effective way and strategically
communicates service expectations
Roads: increase of 6% to budget for Snow Dump: new location on Sugar
asphalt (roads), curb and sidewalk Refinery Site to reduce costs
Asset Management: software
purchase to maintain City assets
Fleet Service Costing Analysis:
manage replacement and
maintenance costs
PlaySJ: rationalization of parks and
playgrounds; focus on quality
Regional Services Commission:
funding for Aquatic Centre, Imperial
Theatre, Arts Centre, Harbour Station
and the Trade an d Convention Centre
Street Sweeping: contract out to
reduce costs and transfer resources to
other needed on -street improvements
Open Data Initiative: promoting
greater transparency and
accountability
Technology: support core service and
WiFi in public spaces (access to
information)
Fire Service By -Law: generate revenue
and establish clear service
expectations
Human Resources: strategic approach
to collective bargaining
Draft 2015 2
W
2015 Council Priority Setting Workshop Plan
Activity ..
Introduction City Manager Introduction
(5 to 10 min) Focus on Council's Priorities
Mayor Norton Review of three objectives identified for the session
(Comments) Session expectations/plan
Report Card S. Rackley- Part A: Accomplishments and Progress
(Dots - 10 min) Roach Identifying accomplishments, progress and potential gaps towards achieving Council's Priorities
(Confirmation — 20 min)
Exercise — Designed to support Council in self -evaluating their progress in achieving their Priorities established for
the 2012-2016 team (Attachment Al)
Each Member of Council is provided with green, yellow and red dots and asked to place them on the Priorities
where they feel there is related progress.
Green — Priority is completed and/or there is a plan with resources on target to achieve planned
deliverables. As an example, under Sustainable Infrastructure it indicates securing funding for projects to
deliver quality drinking water to our citizens — at this point, the City is in the later stages of the RFP process
to select a preferred proponent with construction planned to begin in 2016. Council Members may consider
this to be on track and place a green dot.
— Priority has had some work completed (planning, small initiatives), but more focus or resources
may be required to advance the priority. For example, under Sustainable Infrastructure another priority
area is to implement a city-wide strategic recreation plan that 'right -sizes' the delivery of quality recreation
programs and facilities for our diverse population. Council has adopted PlaySJ with a plan and some
progress on implementation. Some Members of Council may feel we are on track (green) or that they want
more focus so may indicate that it is yellow)
Red — Priority has been identified and/or a plan has been developed with no resources applied. Example,
again under Sustainable Infrastructure it indicates the implementation of policies that maintain and protect
the quality and integrity of all out infrastructure assets. This is an area where there is a need for an asset
management plan and system (gas tax funding requirement). A project charter is being developed by staff,
however, resources have not been committed. Council Members may consider this to be red.
Facilitated discussion to confirm progress in terms of green, yellow and red for each priority. Senior staff will be
available to answer questions to help with confirmation. Not necessary important to get agreement on yellows
and reds, but on the greens. Green indicates completion or on track and the assumption is that the focus will
not shift from this progress. The yellow and red represent a gap and will be the basis for Parts B and C
discussion.
29
2015 Council Priority Setting
Workshop
Plan — Page 2
ResponsibilityActivity
-.
Narrowing Focus
Set-up — S.
Part B: Priority Setting Guidelines
(Round Table — 30 min)
Rackley -Roach
Review of considerations for setting priorities (i.e., strategy, current commitments, capacity (resources), timing,
(Consolidation —10 min)
achievability (setting Council up for success), citizen expectations, other external drivers)
Round
RounTable —
d
Presentation — Considerations in determining focus for the remainder of Council's term that aligns with Council's
Mayor
Priorities.... Addressed in the Introduction
Consolidation
Exercise — Round table discussion designed to support Council in determining collectively which priorities they
— S. Rackley-
would like to focus on, not identifying projects at this point.
Roach
Facilitator will ask Council to reflect on the Report Card they just completed and think about what Council
would like to be remembers for in terms of their priorities? Realistically, not all dots can be green by the end of
their term, but consider which 'dots' they would like to up -grade — which yellow dots would they like to turn
into green dots and which red dots they would like to turn into yellow (or if practical green)?
Facilitator will lead a round table discussion providing Members of Council an opportunity to identify one or
two areas they would like to up -grade progress. Again, the focus is on the priority area, not the project.
Facilitator and/or staff will record the suggestions on flip charts. With time constraints for the session, the
three minute rule should be required.
Facilitator will support Council in reconciling the suggestions down to three or four areas with the idea that the
focus needs to be achievable with other commitments and the time remaining in their term. Based on the
number of suggestions, a dot -prioritization (blue dots) exercise will be completed.
Priority Setting
Set -Up — S.
Part C: Priority Setting
(Exercise — 30 min)
Rackley -Roach
Determine direction for the City that aligns with Council's Priorities for the remainder of their term: Where is
there work to be done and where do we go from here?
Exercise — Opportunity for Council to break out into smaller groups to discuss and identify potential actions that
will move the priority forward
Staff will have organized flip charts for each of the more focused priority areas identified by Council.
Facilitator will organize Council into groups (corresponding to the number of priority areas through drawing
from a hat). Each group will 'tour' the flip charts to brain storm at each flip chart to suggest potential actions.
Each group will spend approximately 5 minutes at each chart. If a subsequent group agrees with a prior
suggestion, the group should make note of the agreement.
Facilitator, if time permits, may work to achieve some agreement of the actions. If there is no time available,
summarize the information gathered and then move onto next steps
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2015 Council Priority Setting Workshop Plan — Page 3
ResponsibilityActivity
Next Steps Mayor Norton Reinforcement of celebrating success (Part A)
(Explain —10 minutes) Summary of focus areas — alignment with priorities (Part B)
Staff consolidation of information gathered at the session and presentation of potential options for Council's
priorities / may include some research on feasibility of ideas
Subsequent meeting to finalize priorities based on staff consolidation provided — September 28th
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