2008-03-03_& 04_Supplemental Agenda Packet--Dossier de l'ordre du jour supplémentaire' (2)City of Saint John
Common Council Meeting
Monday & Tuesday, March 3 & 4 2008
Supplemental Agenda
Re: 3.1 Mayor's Comments -Exploring Options Related to Pension
Administration
Re: 9.2 Letter in Opposition to Proposed Re-zoning 557 Westmorland Rd
Re: 9.2 Letter in Favour of Proposed Re-zoning 557 Westmorland Rd
Re 9.4 Letters in Opposition to Proposed Re-zoning 117 Carleton St.
Re: 11.7 Translation Vision into Action Planning Framework
13.4 Committee of the Whole Report -Appointments to Committees
13.5 Workplace Health, Safety and Compensation Commission
Resolution
City of Saint John
Seance du Conseil communal
Le lundi et le mardi 3 et 4 mars 2008
Ordre du jour supplementaire
Objet : 3.1 Commentaires du maire -Etude des options afferentes a
1'administration du regime de retraite
Objet : 9.2 Lettre d'opposition au projet de rezonage de la propriete situee au
557, chemin Westmorland
Objet : 9.2 Lettre en faveur du projet de rezonage de la propriete situee au
557, chemin Westmorland
Objet : 9.4 Lettres d'opposition au projet de rezonage de la propriete situee
au 117, rue Carleton
Objet :11.7 Cadre de planification de la concretisation de la vision
13.4 Rapport du comite plenier relativement aux nominations pour
sieger aux comites
13.5 Resolution de la Commission de la sante, de la securite et de
1'indemnisation des accidents au travail
3,~
~~ ` Exploring Options Related to Pension Administration
I`II now close the debate on this issue.
First of all, I'd like to thank all of the City employees for your
patience and apologize for taking three council meetings to
hear this report on the pension.
I'd like to go back and review some of the history of this
pension plan.
When I initially ran for the Mayor's Office in 2004, I had no
idea that one of the functions that came with being Mayor
was to chair the Pension Board meetings.
This has been the biggest challenge I've faced during my
term. It has been a tremendous learning curve and all of the
training that must be taken at various conferences away is
absolutely necessary.
The first point that I would like to make is that we are bound
by Provincial legislation for this plan.
Under this legislation, the make up of the Pension Board is
also determined.
Many times over the past 4 years, the Trustees on the
Pension Board have been accused of having a Conflict of
Interest because most of the Trustee's either receive a
pension or pay into the pension plan.
In my 4 years as Chair of the Board, I can say that each
Trustee has taken his fiduciary duty to the highest degree
and I feel that each member of the Board has always made
Page 1 of 6
the best decision for the plan and not for what they might
want as an individual.
The pension problem was here before this council took
office.
Staff made the previous council aware of this problem in
2002 and the Council of the day- decided not to take any
action. They thought that things would get better in a year or
two; so they decided to simply wait out the storm
Taxpayers and employees should both know that while this
Council has dealt with this topic more than any previous
Council.
The problem was not created by this current Council. It was
inherited from the previous council
However, it is and continues to be, this Council's
responsibility to work with employees, to work with both
union and management reps and with the Board of Trustees,
in an effort to take incremental steps to help lessen the
impact on taxpayers and employees.
From my perspective we have done what we said we were
going to do.
When this council came into office in 2004, I made it clear
that this problem was something that we were going to work
on and I'd like to highlight some of the things that have
happened to date.
In 2004, the market value of our portfolio was approx. $220
million. As of December 2007, it was $366 million which is a
good improvement. With recent events in the stock market,
Page 2 of 6
had hoped it would be higher but I always try to remember
that we must look at this over the long term (5-10 yrs) and
not on simply a yearly basis.
We also had a solvency problem in 2006 of $120 million.
Thanks to the support we've received by the retired
pensioners and those involved in the plan we have been
able to receive an exemption form the Province for solvency.
Just imagine the tax rate that we would have had to use to
cover that expense. We would have gone bankrupt.
It was also suggested by some that there was a very serious
problem with the number of individuals receiving a disability
pension from the plan. An extensive search was held and
the Board engaged the services of an independent advisor
to review every one of the 99 medical cases. After an
extensive review of medical files, the number of actual cases
that were in question proved to be less than 12, most of
which have been all resolved.
My personal view is that even with these 12 cases, there is
no question that these individuals have very serious heath
issues. It is just that they are not totally and permanently
disabled and that their disability is expected to last for the
rest of their life.
The Board and Council, working with all employee groups
continue to work on this issue.
We've listened to our investment advisors and as a result we
regularly meet with our money mangers. As a result, some
of the money managers have been changed when our
independent advisor has suggested that a money manager
Page 3 of 6
is just not meeting our expectations. We hire them to
perform and when they don't, the Board responds in a
prudent and proactive manner..
We've sent our proposals for new legal council for the
Pension Board. Proposals have been reviewed and new
legal council has been hired.
We've also hired a firm to look at the governance of the
Pension Board and we continue to discuss this issue at
every meeting
A year ago, we thought that we were going to be in a
position that would have shown a significant surplus of
approximately $18 million. However, the Actuary and the
Superintendent of Pensions recommended that certain
assumptions should be updated given current economic
trends.
Through no one's fault, the anticipated surplus disappeared
as a result of the changes in the assumptions and once
again we were in a deficit position.
So for the last 3 years we have made progress. Is it enough?
No. But we are getting there and everyone must do more
Last year we asked the employees to help and they came to
the plate and signed an agreement to increase their
contributions by 2% until January 2010.
At that time, I believe that they were also willing to have
further discussions on how we can achieve the end result.
Page 4 of 6
Their contributions are putting approximately $1 million a
year extra into the plan and at the same time taxpayers are
contributing far more than ever anticipated.
If this had to be paid solely by the plan sponsors, that would
have added approximately 8 - 9 cents to the tax rate.
I'd like to thank the employees for their contributions and I'd
also like to thank council for being able to find a way to pay
the extra amount without taking away from our existing
budget and not increasing our tax rate for the citizens.
However, both of these are not sustainable. We still have to
look at other options.
We have an agreement in place with both non union and
union staff until 2010.
I don't want to wait and I'm sure our City Manager doesn't
want to wait until the last minute before that agreement
expires to continue a dialogue. I'd like to ask that
discussions with these groups and the City Manager begin to
take place this fall and into 2009.
I'd also like to comment on the item that is before the
legislature at the present time. I've spoken with the Chair of
the Committee and this item has been introduced into the
House and committee hearings will begin when the
Legislature returns this spring.
I'd ask for your support to help us bring your pension plan in
line with the Canada Revenue Agency and the Pension
Benefits Act.
Page 5 of 6
There are 3 items that are still outstanding and we are
working with the unions on them. They are:
^ Return to Work
^ Statutory Pay
^ What can we do for the person that falls through the
cracks with regard to the disability issue?
I'm confident that the Board will find solutions for each.
With all the discussions we've had over the last 4 years
especially from a couple of councillors in particular, I am
surprised that they are not willing to look at suggestions that
may help the situation.
As Chair of the Pension Board and on behalf of the Board
Members, I can tell you that we will continue to work very
hard to ensure that what has been promised to a staff
member for their pension will be there when they retire.
We need everyone's cooperation to deal with this issue.
We may need to make some difficult decisions to ensure the
long term viability of the plan but I feel that if we all work
together we can achieve the common goal.
Page 6 of 6
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~ ~` ,~"` Megamark, Inc. dba Foresthills Grocery and Variety
5~7 Westmorland Rd, Saint John, NB E2J 2G5
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Phone: (506) 642-3811 Fax (506) 642-3899
March 3, 2008
Common Council
P.O. 1971
Saint John, NB E3L 4L1
Re: 557 Westmorland Rd
Honorable Mayor & Councilors and ladies and gentlemen.
I would like to thank you for this opportunity to clarify all the concerns put forth by
the parties. First I would like to thank Planning and development staff for their fare
and healthy analysis about the request. Especially the last paragraph on page 4,
which guides us to the solution. It reads'~The proposed size of the
establishment would tend to have less impact than say, a large lounge
operation that functions more as night club." Paragraph further suggest that
limiting the size, hours of operation and type of entertainment or even
prohibiting an entertainment license may provide a measure of control over
what happens within the facility. I fully agree that if the zoning is approved this tiny
lounge, with 16 surveillance inside and outside cameras, which will close 11PM with
no entertainment will not attract people with high testosterone. The customer will be
all regular VLT players. And trust me I have seen they don't drive hotrods. So no
squealing noise of tires.
Municipal Operations and Engineering does not like the parking layout so I would be
more than happy to use their layout without any hesitance. Ladies and gentlemen,
It is continuation of our current operation nothing more. I doubt if anybody will even
notice any difference. That's why there is no extra construction. A rush of 18
vehicles on the street pulling out of parking lot shall never happen. Because we
don't even think there will be 18 vehicles parked at any time. And there is nothing
extraordinary will be going on which ceases to happen at it PM, that all patrons
wait till 11pm and than they leave.
Now some concerns from Neighbors. First and foremost I would like to comfort my
neighbors that this is not a proposal for neon-lit extravagant night club. In my view
it should not even be called a Lounge, but since there is no other category exists we
had to apply with this definition of Lounge. There will not be any noticeable
difference, in day to day operation of our friendly Foresthills Grocery & Variety
neither inside nor outside. And if there is any difference noticed it will be on good
side not bad side. I love my family life; I have two small kids, that's why my family
moved to small town of Saint John. You will be happy to hear that after this
approval the door between the store and VLT room will be shut, Children will not be
even be able to peek in the current VLT area not even by accident. A soft ice-cream
machine shall be placed there. The entrance for so called lounge will be from the
rear of the building; even the parking is in the rear of the building for lounge
patrons.
One neighbor mentioned that patron may park on the streets. I would like repeat
that we are not anticipating that many patrons at any given time in this tiny Lounge,
Megamark, Inc. dba Foresthills Grocery and Variety
557 Westmorland Rd, Saint John, NB E2J 2G5
Phone: (506) 642-3811 Fax (506) 642-3899
second we will enforce a pocket badge that all patrons present in the Lounge visibly
wear that plastic badge, showing one of the parking spot where they have parked.
Above all the operator, I would like to brief you about my family, we are an
educated couple and both hold masters degrees. We are proud of our disciplined
upbringings. We are proud to share with you that within first month, we refused to
sell cigarette to a pregnant women. And now it is our store policy. We don't sell
cigarette to pregnant women. Health Inspector called our upgrades in the store
exceeding the requirements. So we are not only barely following the regulations we
are exceeding them in all respect. We are newly immigrated to Canada, Our
provincial government is putting all sorts of efforts to attract new immigrants;
Approval of this proposal will encourage us to do more, as a result whole new
immigrant's community will be encouraged. We are more than happy to work with
our community and address their concerns, and I humbly request you to approve so
that we could maintain and grow our business.
I would like to state and assure that a tiny lounge of this size which closes at 11PM
and has no entertainment and having 16 cameras surveillance will not cause
squealing of tires or any other noise, extra traffic, people will feel more secure
walking pass the store and above all no discomfort to the neighbors. There will be a
complete separation between store patrons and lounge patrons especially children.
Approval of this proposal does not pose any negativity rather will provide
employment to three more people. Our staff will grow from six to nine.
By approving this proposal please support small business growth in the city,
because with provincial regulations implementation in 2009, VLT traffic will cease
and our business will reduce to three quarters of its current size and staff will reduce
to two from six a LOSS OF FOUR JOBS from city of Saint John. This four is not a
number, four families are behind this number of four.
For last two days we have been seeking signatures from neighbors and
have successfully collected more than 140 signatures and if helps and given
more time we will be able to collect more signatures.
I request you to kindly approve the rezoning proposal to accommodate a harmless
tiny lounge at 557 Westmorland Rd.
Since~l
Adi Singh
Megamark, Inc.
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Jamieson, Lee ~
From: Crandlemire, Laura [Laura.Crandlemire@saintjohn.ca]
Sent: Monday, March 03, 2008 9:14 AM
To: Jamieson, Lee
Subject: Monthly Parking
Hi Lee,
As per our phone conversation this morning, please note that we have parking in both the Dorchester St Lot (5 spaces)
and the Peel St Lot (7 spaces) across from Vitos. Both of these lots are classed as temporary, as we will be losing these
lots at some point in the future, we will be giving our customers one month's notice as to when that date will be.
Please note that rentals are on a first-come first-serve basis, therefore if you are interested please come to our office on
the 11th floor City Hall. Please bring your license plate info, as well as payment info (void cheque or ccrd info)
Thank you,
Laura CrancfCemire
Saint John Parking Commission
Ph 506-649-7969
Fax 506-649-7938
~~
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March 1, 2008
Your Worship and members of council,
The following concerned citizens of Sewell Street
and the Uptown Saint John area oppose the re-zoning
of 117 Carleton Street as a commercial property
unless the City Planners recommendations contained
in the report dated February 22, 2008 listed below
are required as part of the zoning application.
Condition 3b:
"That no commercial
be permitted via the right-of-way, as defined in
the Deed, over the property a t 62 Sewell Street . "
Condition 3c: "That the developer make arrangement
and provide proof of such arrangements to the
Development Officer, to provide the required number
of parking spaces at an off-site location in the
vicinity of 117 Carleton Street. "
We believe this is in accordance with the goal of
the Central Peninsula Plan to "protect and enhance
the residential environment of the Central
Peninsula."
We are in support of the position taken by Lee
Jamieson and Paula Afonso at 62 Sewell Street.
Name (Print and sign)
vehicular access
Z~rarlrocc
zu~,.a, dam,
,~
March 1, 2008
Your Worship and members of council,
The following concerned citizens of Sewell Street
and the Uptown Saint John area oppose the re-zoning
of 117 Carleton Street as a commercial property
unless the City Planners recommendations contained
in the report dated February 22, 2008 listed below
are required as part of the zoning application.
Condition 3b:
"Tha t no
be permitted via the right-of-way, as defined in
the Deed, over the property at 62 Sewell Street."
Condition 3c: "That the developer make arrangement
and provide proof of such arrangements to the
Development Officer, to provide the required number
of parking spaces at an off-site location in the
vicinity of 117 Carleton Street. "
We believe this is in accordance with the goal of
the Central Peninsula Plan to "protect and enhance
the residential environment of the Central
Peninsula."
We are in support of the position taken by Lee
Jamieson and Paula Afonso at 62 Sewell Street.
Name (Print and sign)
~~ c~ ~ ~`r~ i~ n~ ~~~ ~ ~~ ~ / ~ h
commercial vehicular access
Z~rlrlrccc
i,, ~
r~
PROJECT CHARTER
City of Saint John
TRANSLATING VISION INTO ACTION:
DEFINING THE PLANNING FRAMEWORK
VERSION: DATE:
Approval of the Project Charter indicates an understanding of the purpose and content described in this document.
By signing this document, each individual agrees work should be initiated on this project and necessary resources
should be committed as described herein.
Sponsor Name Title Signature Date
~~
SAINT IOHN °°'^°`~""
CITY OF SAINT JOHN
PLANNING FRAMEWORK
TABLE OF CONTENTS
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
Project Overview
Business Reasons for Project .......................................................................1
Strategic Reference Model ...........................................................................1
Role of Services in Vision 2015 ..................... .............................................2
Project Description .......................................... .............................................3
Planning Framework .................................. .............................................3
Community Vision ..................................... .............................................5
Integrated Community Sustainability Plan .............................................5
Council Priorities ....................................... .............................................7
Corporate Strategic Plan ............................ .............................................7
Service Delivery Plans ............................... .............................................9
Accountability and Continuous Improvement ......................................11
Project Goals and Objectives .......................... ...........................................13
Project Scope .................................................. ...........................................14
Critical Success Factors .................................. ...........................................14
Assumptions .................................................... ...........................................15
Constraints ...................................................... ...........................................15
Project Authority & Milestones
g y ................................................................................
Fundin Authorit ......16
Project Oversight Authority .......................................................................16
Major Project Milestones ...........................................................................16
®' 1
SAINT ~()HN
CITY OF SAINT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
SECTION 1: PROJECT OVERVIEW
1.1 Business Reasons for the Project
In February of 2005, Chartwell Inc. was contracted by Saint John Common Council to
undertake a review of the City's operations - including its agencies, boards and
commissions (ABCs). During the review, the consultant concluded that the City had been
rather fortunate not to have experienced any service failures in recent years considering its
financial challenges, combined with an increasing demand for quality services. Service
failure is the inability of an organization to deliver intended results of planned service
offerings. Recognizing that these challenges will continue to exist, increasing the potential
for service failure in the future, the consultant recommended Council adopt Vision 201 S -
Program of Excellence.
Adopted by Council in the fall of 2005, Vision 2015 is a plan for continuous improvement
for both the community and the organization. It is designed on the principles of change and
performance management that will allow the City to transform how it operates in
effectively and efficiently responding to public needs, while improving accountability and
transparency in local government. Using an integrated project approach that will span a
number of years, the program's goal is to ensure that the services delivered by the City of
Saint John are aligned to achieve desired outcomes or goals for the community; outcomes
that directly contribute to the achievement of a vision for Saint John.
Achieving effective and efficient service delivery will depend on disciplined and focused
planning practices and responsible management of those plans. Planning identifies what
the community wants to achieve and how the City together with community stakeholders
will work together to realize these goals.
Strategic Reference Model
An outcome of the Operational Review was the delivery of a portfolio of services offered
(at that time) by the City and its ABCs. The significance of this work was the introduction
of a standardized methodology for service definition that makes the connection between the
City's day-to-day activities and the impact they have on the community. Services were
defined using the Governments of Canada Strategic Reference Model (GSRM), adapted to
meet the City's operational review requirements. Since the operational review, refinement
of the GSRM and service profiles has continued. The model has evolved into the Strategic
Reference Model for the City of Saint John shown in Figure 1. This new reference model
provides the basis for the development of a planning framework -one that translates vision
into action.
1 Chartwell Inc., Saint John Operational Review Program Final Report. 2005. Page 9.
SAINT JOHN
C ITY t7F SAINT JOHN
PLANNING FR.A~~7EVJORt:
Goverrtance Function
Strategic Direction
Administration Function
Output Delivery
Communities
ave
Vision recogn¢es~ Needs
Strategies
identit7
Services
` identif
Processes
identify
1'Rl)JF(1 C H:Ah1F~h
DRAEI: ~~F'I)ATED I~1 \1 ?l)(1-
Council
(Standing Committees)
changes level of
Outcomes
- City Manager
contribute to
Service
_ Outputs
Process
Outputs
~ City Departments,
Agencies, Boards 8
Commissions
Resources nsumed in
Figure 1: Strategic Reference Model for the City of Saint John.
The reference model provides a graphical representation of the `business ' of local
government. In describing government as a business, the complexity associated with the
delivery of municipal services cannot be minimized. Unlike a business that focuses on one
or two client or customer needs, an effective government focuses on many needs; requiring
a tremendous balancing act in terms of managing limited resources across competing
needs.
Clearly illustrated in the reference model is a distinction between governance (blue) and
administrative (red) functions. Simply stated, governance is Council's decision-making
process. Council's role as adecision-making body is to focus on policy development;
setting the strategic direction for the community that will also act as a guide for the
corporation (and other civic partners) towards supporting the achievement of desired
outcomes. While Council has the responsibility of setting priorities, the administration is
responsible for the design and management of the many services required to fulfill those
needs.
Role of Services in Vision 2015
Understanding the role of services in municipal government is a central component to the
proposed implementation of a planning methodology for Vision 2015. The ability to
identify and define services against a standardized methodology not only supports the
structural component of the transformation, but the cultural one as well. With respect to
structure, the links between a vision for the community, strategic outcomes, and services
demonstrates real value in the City's service offerings. The public is provided with the
ability to gain a better understanding of the direct impact that service delivery has on the
- ~---- ~
S:1~V7 InHV _. _.•
CITY OF SAINT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
things that matter to Saint Johners. This structural component supports accountability
goals in terms of ensuring services are effectively responding to public needs.
In terms of culture, the model illustrates how daily activities directly relate to vision
outcomes, inspiring all stakeholders toward achieving common goals. The model also
supports the shift to a service based culture from one that focuses on organizational
structure. This cultural shift supports efficiency in service delivery with the coordination
of activities among service providers and collaboratively working toward a common
purpose.
While the vision represents the long-term plan for the community, services represent the
actions required to achieve the vision. With a clear direction from Council on the priorities
for the community, the administration has a greater ability to plan and deliver services that
will make a valued impact. The goal of the planning framework is to make the necessary
linkages or connections between the plans and strategies for the community and corporate
planning requirements -supporting the need to align service offerings with desired
outcomes for the community.
Although the City as a corporation plays a significant role in addressing the needs of the
public through service delivery, municipal jurisdiction for services is limited (i.e., health
and education are provided provincially) meaning that other stakeholders in the community
must step forward to contribute to a common purpose. Therefore, the planning framework
must also extend to community stakeholders and other civic partners in order to
successfully realize the community's vision.
1.2 Project Description
Vision 2015's journey of continuous improvement towards effective and efficient service
delivery, while improving accountability and transparency in decision-making requires a
comprehensive approach to planning. This charter will outline a planning approach that
will translate community vision into action; providing the framework that will help the City
successfully manage service delivery in terms of performance and accountability. Given
the scope of work included in planning initiatives of this nature, this charter will identify
the projects (including project deliverables, dependencies and timing) that will support the
completion of the proposed planning requirements.
Planning Framework
The proposed planning framework required to translate vision into action is based on the
Strategic Reference Model for the City of Saint John. Similar to the reference model, the
planning framework will support a top down approach to planning. All planning decisions
will flow from the community's vision; working to identify outcomes that will address the
needs of the community and strategies to achieve these goals. The administration and other
civic partners will plan and deliver their services based on these strategic outcomes.
_~ 3 / w~,
SAINT JOHN
CITY (>F SAINT JOHN
PLANNING FR.AMEWORh
PRC)JEC1 CH:IRTER
DRAFT: UPDAT>=D X1.41 ?0O
Although a top down approach to planning is very solid in terms of ensuring services have
the desired impact in the community, modifications to the framework will have to be made
in the initial implementation of the proposed planning processes. Given the dependencies
and the timing of planning deliverables (i.e., the need for a community vision and outcomes
to define and plan services); the completion of the initial cycle of planning would be
lengthy. Speeding up the process requires some of the planning processes be based on
current service delivery mechanisms and revised and integrated as each of the planning
components are completed. Modifications to the planning process will be identified
through the identification of supporting planning projects in this charter.
As illustrated in the reference model, the planning framework will also make a clear
distinction between planning responsibilities for Council (the governance function,
including the community's participation) and the Corporation (the administrative function,
including City departments and ABCs). The interdependencies among the planning
components will also be documented within the planning framework; clearly illustrating
that Council's priorities for the community directly influence the corporate strategic
direction. Figure 2 provides a graphical representation of the proposed planning
framework.
ectations
ies
Strategic Policy Plans
Standing Poky Committees - - -
4Years
i
i----------------------•
action
Figure 2: Planning Framework: Translating Vision into Action
4 f,,;,
,r~~~ ~„~a, _.,_.._
CITY OF SAINT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
Community Vision
The starting point in the planning framework, as illustrated in Figure 2, is the development
of a community owned and developed vision. A vision is a description of what a
community's success would look like at some point in the future (in our case seventy-five
to one hundred years into the future). Public participation in the ,., ., ,,-< ~ ~.-,;, ; .
visioning process provides a basis for the development of a shared y~`
vision that will guide a community as it identifies desired ~~
"4
outcomes for Saint John and the strategies that will contribute to
achieving these goals. Since the vision is an expression of the
ho es and dreams of a communit and addresses public needs, it ~~ ~~ l
p y .~
fosters continuity in decision-making as political and ,. - ~ ~ s
administrative changes occur. Deliverables for the visioning , ~,~;~ ..~~.
process include a vision statement, shared values, community `~ ~~ k.,, - - -
goals, and targets.
When looking seventy-five to one hundred years into the future, paramount to the success
of a community will be its ability for future generations to thrive. This means that
decisions made today should not compromise the ability of future generations to meet their
own needs2. Therefore, community visions must be developed with a focus on
sustainability; integrating social (cultural), economic and environmental considerations.
Integrated Community Sustainability Plan (ICSP) and Municiual Policy Documents
Once a community vision has been established and goals have been identified, work can
begin on creating an Integrated Community sustainability Plan (ICSP). Also referred to as
a community plan or municipal sustainability plan, an ICSP "is a long-term plan, developed
in consultation with community members, that provides direction for the community to
realize sustainability objectives for the environmental, cultural, social, and economic
dimensions of its identity"3. In terms of timeframe, the ICSP plans twenty (20) to thirty
(30) years into the future. A good example of a community plan is Plan Winnipeg, the long
range policy plan created for the City of Winnipeg.
Traditionally, municipalities have developed a series of policy planning documents that
look at individual issues within the community (e.g., transportation, land-use planning,
economic development). Often developed in isolation, the impact that strategies within
these plans have on other aspects of the community are rarely considered. Utilizing a
whole systems approach to planning, the ICSP focuses on the integration of these
traditional planning practices so that communities can better understand their future and
work collectively towards achieving their sustainability goals. Benefits4 to developing an
ICSP include:
z http://en.wikipedia.org/wiki/Sustainability
s http://www.infrastructure.gc.ca/communities-collectivites/conf/documents/icsp-discussion_e.shtml
' ibid.
5 .« wT~
SAINT InHN
CITY OF SAINT JOHN
PLANNING FRAMEI~ORh
PROJECT CH~R7Fk
DRAFT: UPDATED ~1 ~l ?OOH
• Cost savings through policy integration and long-term planning (including
infrastructure assets).
• Enhanced capacity to meet community needs through dialog with the public to gain
an understanding of what the community values, what they want for future generations,
and how they will achieve their goals.
• A strong and creative community fostered through the need to develop creative
solutions to ensure a balance between economic, environmental, social and cultural
needs.
• Managing change more effectively, collaboratively working with the community to
plan future needs with current realities.
• More effective policy development with improved planning that focuses on
sustainability, providing guidance in decision-making when balancing competing
economic, social and cultural needs.
• Greater community cohesion by involving people in collective decision-making,
fostering a sense of common purpose and building social capital.
• Staying relevant through continuous dialog with the community.
The development of the ICSP is led by Common Council with input for community
planning coming from the public. The process is supported by the administration. There is
no single way to develop a sustainability plan and each community will take an approach
that best fits its needs. Although the ICSP is considers along-term planning policy
document, it should be reviewed and updated at regular intervals to ensure it continues to
be relevant with the needs of the community.
Successful sustainability plans generally include the
community's vision; a presentation of sustainability
principles that will guide decision-making in terms of
balancing competing needs; analysis of current trends
(identifying opportunities and challenges);
identification of community goals or outcomes that
must be addressed to achieve the vision; an action plan
that outlines strategies to achieve the goals with
performance measures to monitor success and promote
accountability; and the documentation of a process for
implementation and monitoring the plan.
hrtegrated Community Sustainability Plan
• Community Vision
• sustainability Prindples
• Issue Analysis
• Community Goals I Outcomes
• Action Plan with Performance Measures
• Implementation and Monitoring Plan
Once the community plan or ICSP is developed and approved, targeted planning policy
documents need to be created. These plans are the long-term traditional plans that include
the municipal plan, transportation, and economic development. The ICSP will act as a
guide in the planning process of these documents, ensuring an integrative and sustainable
approach to planning. The purpose of the individual policy documents is twofold;
providing more detail to the broadly focused community plan and a guide for decision-
making in the delivery of service. The responsibility for guiding the development of these
~ ~
,,,~, ~~,E,.~ - _. ~ .
CITY OF SAINT' JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
plans rests with the appropriate Standing Policy Committee of Council (under aCouncil-
Committee form of governance). Planning is supported by the administration with public
consultation.
Council Priorities
Given that Council operates on a four year mandate, each new Council must establish a
clear agenda that identifies priorities from the ICSP. Priorities are articulated as
measurable outcomes for the community that contribute to the achievement of the vision.
In support of these priorities, Council will. identify a number of strategies or actions that
will support the achievement of the goals identified.
Council's priorities provide direction to the administration, including the City's agencies,
boards and commissions in developing the plans required to deliver the services that
contribute to the outcomes identified. Working towards Council's priorities (as opposed to
the community plan), represents a more manageable scope of work; allowing the City to
better manage the effectiveness and efficiency of service delivery. A well defined scope of
work increases the likelihood of success in making a meaningful impact in the community
in terms of addressing public needs.
Coruorate Strategic Plan
While Council's role is to set the strategic direction for the community, it is the
administration's responsibility to plan and manage the delivery of services required to
achieve those goals. It is the administration that essentially translates the strategies
designed to address the needs of the community into actions that will result in successful
achievement of the community vision.
Like the community, the City as a corporation also has the responsibility of creating a
vision and developing goals that will move the community forward in achieving its vision.
These goals are documented in the corporate strategic plan. This plan provides direction to
the organization on how the `business ' of municipal government needs to be carried out in
order to have the desired effect in the community. It is important to note that the corporate
strategic plan focuses on the priorities and strategies of the City as an organization; the
goals and strategies for the community are captured in the Integrated Community
Sustainability Plan and other related documents.
The corporate strategic plan is a management tool that is used to improve the performance
of an organization. Simply stated, it is a roadmap that documents what the organization
wants to achieve and how it intends to fulfill these goals. Led by the City Manager, the
administrative leadership team is responsible for the creation of the corporate strategic
plan. Participation by senior management or department heads in the development of the
plan starts the process of building commitment among all stakeholders in working toward a
common purpose. Corporate strategic planning is completed on a four year cycle,
~ ¢"'~
SAINT JOHN "~"`""
CITY OF SAINT JOHN
PLANNING FRAMEWOR)t
consistent with Council's priorities, with annual review and adjustments to ensure that the
plan continues to be relevant.
Key to the development of a successful corporate strategic plan is a shared understanding
of the purpose and goal of the organization. Relating back to the Strategic Reference
Model for the City of Saint John, the City as a organization supports the community in the
achievement of its vision, ensuring that services offered contribute to the outcomes
designed to address the needs of the community. The City's overarching goal is to provide
the best possible customer service to Saint Johners through the delivery of quality, cost-
effective services.
Alignment is key to achieving effective and efficient public service. Alignment ensures
that all parts of the organization are connected to the organization's goals. The corporate
strategic plan addresses both vertical and horizontal alignment. Alignment requirementss
are illustrated in Figure 3.
• Vertical alignment requires that the direction from
Council (i.e., Council's priorities) is consistently and
completely reflected in service plans. In doing so, the
corporate administration is responsible and
accountable to Council and subsequently the public;
ensuring that the delivery of service has the desired
impact in the community.
• Horizontal alignment focuses on coordinating
processes and activities among all service areas and
working collaboratively toward a common purpose.
A more efficient use of resources ultimately results in
cost savings.
PROJECT CHAR~[ER
DRAFT: UPDATED MA1 200 ~
Department
Figure 3: Vertical and horizontal
alignment
As with any planning initiative, there is no single process or format for creating the
corporate strategic plan. The contents and focus of the plan must meet the needs of the
organization; allowing the organization to work towards the achievement of their goal,
while addressing alignment and accountability. The plan identifies actions required to
develop and maintain a high performing organization, focused on effectively and
efficiently delivering quality public service. The corporate plan provides the direction
required for City department's to develop their service plans. The City of Calgary and the
City of Sarnia have good examples of corporate strategic plans. Table 1 proposes a plan
format for the corporate strategic plan.
s Administrative Leadership Team's Corporate Direction, City of Calgary. Page 5.
~. g xm~
@y t
SAINT IOHN -. _..,..,.
CITY OF SAfNT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
Table 1: Pro osed co orate stra te is lan tormat.
Corporate Vision A statement indicating what success for the organization will look like at
some point in the future. Focused on the mission or purpose of the
organization, the vision must relate back to the vision for the community.
Operating Principles Identification of the principles (and values) that guide the daily activities of
the organization.
Corporate Alignment Presentation of an organizational structure that compliments the City's
governance strategic decision-making model, including the alignment of City
services with community outcomes.
Corporate Focus Areas Identification of areas that the organization needs to focus on to ensure the
effective and efficient delivery of services. These corporate focus areas
must address both vertical and horizontal alignment issues; ensuring that
the services offered by the City contribute to desired outcomes in the
community and that resources are used collaboratively and efficiently to
deliver these services.
Corporate Themes and Directions Identification of some key themes within each of the focus areas that need
to be addressed. A direction statement is provided for each of the themes
identified, directing staff in their delivery of service. Each corporate theme
should be expanded to provide a rationale for the direction, leadership's
commitment supporting successful implementation of the directives,
identification of organizational responsibilities, and specific actions.
Budget Direction Presentation of budget guidelines adopted by Council. These guidelines will
aid City departments in the development of service budgets.
Performance Indicators Identification of indicators that can be used to measure the success related
to implementing the initiatives and actions laid out in the corporate strategic
plan. The goal is to measure corporate performance with respect to service
delivery and its impact on the community.
Service Delivery Plans
Service delivery plans provide a detailed administrative overview of how services will be
delivered to successfully achieve community goals. These plans identify the actions
required to realize a vision for Saint John, focusing on effective and efficient delivery of
service. Under the direction of the corporate strategic plan, service plans must encompass
both vertical and horizontal alignment requirements -ensuring community needs and
outcomes are addressed (vertical) while collaboratively working together to maximize the
use of limited resources (horizontal).
Focusing on alignment, service delivery plans are developed based on the priorities set by
Council. In aCouncil-Committee form of governance, these priorities would ultimately
reflect the mandates of each of the standing policy committees. Considering more than one
service output may contribute to a community outcome, more than once service may be
referenced in each of the plans. Vertical alignment of service offerings in this format will
reinforce the governance function of Council and need to deliver services that contribute to
community outcomes. Presentation of service plans in this format also supports the
9
SAINT ~nHN
CITY OF SAINT JOHN
PLANNING FRAMEWURI:
PROJECT CHARTER
DRAFT: UPDATEDMAI ?00
horizontal alignment of the organization. An example of this horizontal alignment or
cultural shift -service focused from departmental silos - is illustrated in Figure 4.
_________L__ J
Deaartments & ABCs
Public Works
Parking Commission
Figure 4: Graphical representation of service alignment with outcomes; focusing on service delivery
rather than departmental responsibility.
During Phase I of the Service Refinement Project undertaken in 2006, approximately
thirty-nine (39) services were identified and profiled against a standardized methodology.
Included within the scope of this phase of the project are public-facing services currently
offered by the City and the Saint John Board of Police Commissioners. In the second
phase of the project, the services for the remaining ABCs will be identified and profiled
along with the City's supporting (internal) services. This baseline set of services will
provide the foundation for the development of service delivery plans.
Service plan development is an administrative responsibility. Each of the organizational
units responsible for a particular service (inclusive of City departments and ABCs) will
work collaboratively with the services providers working toward the same community
outcome. Each plan is developed on a four year cycle, coinciding with the term of Council.
While the focus of and contents of service delivery plans must meet the needs of the
organization, key components of the plans are presented in Table 2.
10 fi
sniNr iouv """.'
CITY OF SAINT 7OHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
Table 2: Pro osed service dehve tan format
• ~
Strategic Results Identification of planned strategic results for the service area. These
results reflect Council's priorities and strategies set out in the corporate
strategic plan. These results will guide decision-making in the planning
and delivery of service offerings.
Business and Service Drivers Identification of external factors (opportunities and constraints) that can
impact service delivery. Consideration is given to these issues in shaping
the delivery of service. Service drivers may include legislation, standards
and agreements, managed growth, demographic changes and evolving
citizen expectations, asset management, sustainability, systems analysis,
civic partnerships, and the workplace.
Customers & Stakeholders Identification of all customers and stakeholders that are either directly or
indirectly impacted by service delivery. Further refinement of these
stakeholders will identify the communities within Saint John that will benefit
from service delivery and the needs that will be addressed.
Service Identification Identification of the services that contribute to the priorities set by Council.
Linkages are made between service value and its contribution towards
achieving desired outcomes.
Service Processes and Actions Closer analysis of community outcomes and consultation with the public
will identify the service level standards required to achieve the desired
impact in the community. For each service, processes related to the
delivery of the intended service output are identified. With respect to these
processes, service level standards and actions are also identified. The
standards and actions are based on the strategies that Council has
proposed as well as the directions set out in the corporate strategic plan.
The service plan will also identify how service processes will be
consolidated across the organization to support collaborative delivery of
service.
Performance Measures Identification of performance metrics related to each of the process actions
and service areas identified. Metrics will focus predominately on efficiency
at the service and process level, with relevant effectiveness metrics related
to service value.
Budget Direction and Service Budget(s) Identification of budget directions adopted by Council (i.e., priorities) and
presentation of budgets for each service identified in the plan. Budgets are
developed based on priorities, opportunities, and constraints.
Service Dependencies Identification of services from other service delivery plans that contribute to
the achievement of Council's strategic results. Identification of these
dependencies reinforces the need to collaborative work across the
organization to achieve results.
Accountability and Continuous Improvement
Although planning plays a significant role in ensuring the effective and efficient delivery of
services, while improving accountability and transparency in decision making, it is only
part of the equation. During the execution phase of service delivery, the public has to have
the confidence that the plans are being carried out as intended and are having the desired
results in the community.
11 ~~'~
SAINT JOHN ,....,.,,. r,
CITY' OF SAINT JOHN
PLANNING FRAMEWORK
PROJf=(' 1 C~HARTEh
DRAFT : UPDATED A1.41 2U0
Regular performance reporting is required to improve accountability in the public sector.
Performance is measured in terms of effectiveness (impact on the community) and
efficiency (maximizing the use of limited resources). Throughout the planning framework,
metrics are incorporated into each of the planning components. In designing performance
indicators, it is important to select and report on metrics that provide context to what the
community is trying to achieve; always relating back to the community's vision. Without
this context, the municipality does not gain the credibility it needs to effectively manage
the business of municipal government.
In addition to reporting, services must be reviewed regularly to ensure that they are being
delivered in the most effective and efficient manner possible. Performance metrics will
also be used to identify areas of improvement in service delivery. As improvements to
services are identified, service plans must be adjusted to reflect these changes. This
information must also be reported back to the public.
The proposed planning and reporting cycle6 shown in Figure 5 corresponds to the
timeframe covered by Council's priorities, as well as the corporate strategic plan and
service delivery plans. As stated previously, this is the most manageable timeframe when
considering the ultimate goal is the community's vision which extends seventy-five to one
hundred years into the future.
6 Corporate Overview 2006-2008, City of Calgary. Page 13.
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SAINT Il1HN ~~-^-
Figure 5: Proposed four (4) year planning and reporting cycle.
CITY OF SAINT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
1.3 Project Goals, Objectives & Deliverables
The goal of the Planning Framework Project is to develop, adopt and implement a
planning approach that supports the achievement of a vision for the community. This
comprehensive and complex planning effort will result in the effective and efficient
delivery of service, while improving accountability and transparency in decision-making.
Several projects will be undertaken to achieve this goal, some of which are currently
underway. The projects that support the overall planning approach must:
• reflect the overall planning approach adopted within this project charter, recognizing
that changes to the framework may occur as more information becomes available;
• reflect the Strategic Reference Model for the City of Saint John, designed to guide the
decision-making process -ensuring that service delivery contributes to desired
outcomes in the community;
• ensure there is a clear distraction and understanding of roles for those stakeholders
involved in the planning process, more specifically the differentiation between the
governance function that is focused on long-term policy planning for the community
and the administrative function that is focused on the alignment and efficient delivery
of public service;
• ensure that sustainability principles are applied when making planning decisions in
order to balance competing needs;
• engage all stakeholders in the planning approach to ensure that everyone is working
toward a common purpose;
• ensure that public participation is encouraged through the planning lifecycle; and
• provide a framework for effective performance reporting to improve accountability in
decision-making;
Deliverables for this project include:
• the development and adoption of a comprehensive approach to planning -translating
vision into action that ensures service delivery contributes to desired outcomes in the
community, while improving accountability and transparency in decision-making;
• project charters created for the development of each of the planning components
outlined in the planning framework including Community Vision (addressed in the
Community Sustainable Growth Vision Project currently underway), Integrated
Community sustainability Plan, Council Priorities (addressed through the
13 . ~~'
SAINT BONN
CITY OF SAINT JOHN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAI ?UO
implementation plan being developed for the Saint John Governance Project that is
currently underway), Corporate Strategic Plan, and Service Delivery Plans; and
• principled project management of the projects identified in this charter resulting in the
successful completion of planning documents including a community vision,
Integrated community Sustainability Plan, Council Priorities, Corporate Strategic
Plan and Service Delivery Plans; and
• the development and adoption of a performance management and reporting system to
improve accountability and support continuous improvement in service delivery.
1.4 Project Scope
Unlike most project charters, the scope of this project is inclusive of all project deliverables
outlined in the related project charters inclusive of:
• Planning Framework: Translating Vision into Action
• Performance Management & Reporting System
• Community Vision
• Integrated Community Sustainability Plan
• Council Priorities
• Corporate Strategic Plan
• Service Delivery Plans
Although a performance management and reporting system will be developed, the related
projects identified in this charter will not focus on the implementation of this system.
1.5 Critical Success Factors
~tiA1N7 Il)HV
Critical to the success of this project will be the active engagement of all stakeholders,
ensuring that everyone is working toward a common purpose. Each component of the
planning framework as proposed is depended on the next, requiring all those responsible
for planning to understand and actively participate in the process to ensure that planning
results in the delivery of real value to the community.
More specifically, Council must maintain a focus on long-term policy planning. They must
focus on the needs of the community; prioritizing and developing strategies to address
those needs. Council should not be involved in planning the day-to-day operations. As an
administrative responsibility, Council's priorities will guide the delivery of service.
Commitment of the senior management team to actively participate in corporate planning,
including the corporate strategic plan and service delivery plans is also critical to the
success of this project. Their leadership will be required to support the cultural shift
proposed in Vision 2015; focusing on an integrated approach to service delivery that will
contribute to community outcomes rather than on departmental interests.
14
CITY OF SAINT 10HN
PLANNING FRAMEWORK
PROJECT CHARTER
DRAFT: UPDATED MAY 2007
Success of this project will also rely on the timely completion of deliverables outlined in
the related project charters. In order to ensure proper alignment of services with
community outcomes, all information must be available to complete the planning process.
1.6 Assumptions
Considerable work has gone into refining the Strategic Reference Model for the City of
Saint John. This model describes the business of municipal government; making the
necessary linkages between community outcomes and day-to-day operations that will
eventually result in the achievement of a vision for Saint John. The assumption is that this
Reference Model is acceptable to use as the basis for the development of the planning
framework.
1.7 Constraints
In managing this project, the main constraint that must be given attention to ensure project
success is time. The project dependencies related to both long-term policy planning and
corporate planning require that all projects are managed to ensure intended project results
are delivered within scheduled time allocations.
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SAINT I()HN "^'°''""'
CITY OF SAINT JOHN PROJECT CHARTER
PLANNING FRAMEWORK DRAFT: UPDATED M.AI ~l)O'
SECTION 2: PROJECT AUTHORITY & MILESTONES
2.1 Funding Authority
Since a number of stakeholders throughout the organization will be contributing to the
completion of this project, funding is essentially provided through the 2007 and 2008
operating budgets for both the general fund and utility fund. Although no funds have been
specifically allocated to the project, these funds represent the planning work that would
normally be undertaken as part of the civic administration. Any funding support required
beyond normal planning requirements will be managed within operating budget for the
Vision 201 S Program.
2.2 Project Oversight Authority
All recommendations related to policy planning must be adopted by Common Council.
This includes the proposed framework for planning and performance management. Also
included is the planning documents that will be generated throughout the project. The
senior management team must also commitment to the planning process; fostering the need
to work collaboratively in service delivery.
2.3 Major Project Milestones
', Milestone/Deliverable
Planning Framework
Community Vision
j Integrated Community Sustainability Plan
', Council Priorities
Corporate Strategic Plan
Service Delivery Plans
Performance Management System
Target Date
June 2007
December 2007 j
June 2008
August 2008
', October 2008
December 2008
December 2008 ~~
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lA1VT if )HN `-~--
The City of Saint John
. v
March 3, 2008
Deputy Mayor and Councillors,
Subject: Appointments to Committees
The Committee of the Whole Meeting having met earlier this evening makes the
following recommendations:
Saint John Community Arts Board - Re-appoint Tim Blackmore and Dr. Robert
MacKinnon and appoint Jason MacLean, Kate Elman Wilcott, Li-Hong Xu, Anne Bardou
and David Adams for three year terms ending March 3, 2011.
Jeux Canada Games Foundation -Appoint Pat Darrah, Richard Oland, Daryl Wilson,
Joseph Flynn, Wendy Connors-Beckett and William McMackin for three year terms
ending March 3, 2011.
PRO Kids -Appoint Charles Jensen, Murray Driscoll and Elizabeth Gallant for three
year terms ending March 3, 2011.
Rockwood Park Advisory Board - Re-appoint Carl Killan, Margaret Urquhart, and
Henry Briggs for a one year term ending March 3, 2009.
Saint John Non-Profit Housing - Re-appoint Gregor Hope, Donald Gillis, Wayne
Wolfe, and Richard Gradon for three year terms ending March 3, 2011, and Carl White
until the end of his current term on Council.
Yours truly,
-~~~
Norm McFarlane
Mayor
lr -
SAINT JOHN
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P.O. Box 1971 Saint John, NB Canada E2L 4L1 I www.saintjohn.ca I C.P. 1971 Saint John, N.-B. Canada E2L 4L1
13'~
March 3, 2008
RESOLVED that the February 29`h, 2008 application to the New Brunswick Workplace
Health, Safety and Compensation Commission (the "WHSCC")filed by the City
Solicitor's Office under section 23 of the New Brunswick Workplace Health, Safety and
Compensation Commission Act respecting WHSCC Appeals Tribunal Decision Number
20074826 is hereby ratified.