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2009-03-09_Agenda Packet--Dossier de l'ordre du jourCity of Saint John Common Council Meeting Monday, March 09, 2009 Committee of the Whole 1. Call to Order 5:00 p.m. Council Chamber Open to the Public 1. Expediting Saint John's Planning and Development Process 2. Urban Design in Saint John 3. South End Playground 4. Shamrock Park Master Plan City of Saint John Seance du conseil communal Le lundi 9 mars 2009 Comite plenier 1. Ouverture de la seance Seance publique dans la salle du consed — 17 h 1. Acceleration du processus par le Service de la planification et du developpement de Saint John 2. Planification urbaine a Saint John 3. Terrain de jeux du quartier sud 4. Plan d'amenagement urbain du parc Shamrock REPOR'r 'ro COMMON; COUNCIL March 4, 2009 His Worship Ivan Court and Members of Common Council Your Worship and Councillors: Subiect Expediting Planning and Develol2ment Process Michael Ircha PhD was engaged to review the city's planning procedures and to identify steps to expedite its planning and development process. Attached is his final report and recommendations. The recommendations are broad in scope and anticipate that, if adopted, actions would be taken by the PAC, Council, City Staff and Developers to both streamline and improve the development approval process. Recommendation That Common Council refer the report from M. Ircha PhD, namely, 'Expediting Saint John's Planning and Development Process' to each of the City MaObe er and the Planni r'"dvisory Committee for a report on specific actions taken in respo�e to the recommendations. Terrence L. Totten City Manager 2 r-1111 'r he city of' Saint John Executive Summary Expediting Saint John's Planning and Development Process Michael C. Ircha, PhD, MCIP, RPP, P.Eng. Honorary Research Professor University of New Brunswick March 2009 Expediting Saint Johns Planning and Development Process Executive Summary The City of Saint John's planning procedure was reviewed to identify steps to expedite its planning and development process. This review was mandated by The City of Saint John to consider: • ensuring meaningful public involvement in the planning process, • planning best practices including: - appropriate staff expertise and experience, - composition, qualifications and terms of PAC membership, - land use planning best practices, - PAC processes and procedures, - staff, PAC and Council planning process interaction, - City Manager and City Administration role in planning, This review involved in -depth interviews with many key stakeholders in Saint John's planning and development community. In general, all stakeholders spoke of a common concern: that the City's current planning processes and procedures need to be modified to expedite decision - making. In addition, this review considered relevant literature, planning procedures in other municipalities, and interviews with planners in other jurisdictions. Planning evolved as a means of regulating and controlling the use of land in support of rational urban development. The legislative and legal basis for planning includes a formal Municipal Plan establishing the locations of differing land uses. The Plan's general land use planning provisions are implemented by site - specific Zoning By -laws, which regulates land use by classification (residential, commercial, industrial and so forth). Land use planning decisions must reflect the principles of natural justice. This means the applicant must receive a copy of all written advice (i.e. staff reports), is present during all verbal presentations and discussion (by staff, PAC and Council) and has a copy of the written decision including the reasons for it. There was considerable consistency among the stakeholders interviewed that change was essential if Saint John is to handle the anticipated increase in the number and complexity of planning applications. The common concerns raised by stakeholders include: 4 Expediting Saint Johns Planning and Development Process 2 • the City's outdated Municipal Plan, • overworked Planning and Development staff, • strict interpretations by Engineering, Building Inspection and Heritage Planning, and • inefficient PAC and Council procedures for handling planning applications. The greatest concern about the City's antiquated Municipal Plan is that it is not considered "relevant" to current projects. Hence, developers seek to quickly amend the Plan and Zoning for their projects. This leads PAC and Council to make "ad hoc" and, at times, inconsistent planning decisions. All interviewed stakeholders praised Planning and Development staff for their support and efficiency in handling various development proposals. At the same time, however, there was concern from developers about barriers and non - supportive attitudes among Engineering, Building Inspection and Heritage Planning staff. Many stakeholders pointed to a dysfunctional relationship between PAC and planning staff. Apparently from the community's perspective, PAC has little regard for the City's planners, their reports and analyses, and their recommendations. The Chair reads out the planning staff's report on each case as though it was the PAC's. Staff is rarely questioned in public about the application and their recommendations. Planning staff seems to have little input on terms and conditions that PAC may impose should the Committee wish to approve an application that staff recommended for denial. Planning should not be an adversarial process between PAC and staff. Rather it should be complementary - seeking the best inputs from both groups (PAC's community experience coupled with professional advice) to achieve quality development for the City. There is a need for improved communication and trust building between PAC and planning staff. All stakeholders called for greater efficiency in dealing with public presentations at PAC and Common Council. Stakeholders recounted "horror stories" about overly lengthy PAC and Council meetings where other crucial business was held up by extensive and, often - irrelevant presentations bordering on filibustering. When a time limit on PAC and Council presentations was suggested, all stakeholders believed this needed to be done. 5 Expediting Saint Johns Planning and Development Process 3 As one community development stakeholder emphatically stated: "please limit to 5 minutes!" Many stakeholders believed the public would abide by stricter presentation rules provided they know about them in advance and the rules are applied uniformly and consistently. Some stakeholders were concerned that PAC spends inordinate time seeking compromises in complex and controversial planning applications. As one stakeholder put it, "PAC has too much respect for dissenting opinions." Although mediation and conciliation is a noble cause, it is not PAC's mandate to seek an acceptable compromise. PAC's role is to recommend on the best use of land, not seek a compromise that may lead to a lower quality development. Saint John's Planning and Development Department is understaffed. The result is an overworked planning staff struggling to accommodate the City's growing development needs. [Note: The executive summary contains a selection of many recommendations included in the main report]. Recommendation 1: Additional staff is required for Planning and Development to enable it to meet Common Council's goals of updating the Municipal Plan and Zoning By -law. A minimum of two professional planners, a planning technician and additional front office support is required. A major part of Planning and Development's work overload comes from PAC's two -week meeting schedule. Most other New Brunswick PACs operate on a one -month cycle. A two -week schedule places planning staff on a virtual treadmill, leaving no time to think about and suggest improvements to developers regarding their applications. Changing PAC to a monthly schedule means meetings must be handled more efficiently. This review recommends several steps for achieving this. r Expediting Saint Johns Planning and Development Process 4 Recommendation 3: The Planning Advisory Committee should meet on a monthly basis. Steps need to be taken to improve the efficiency of handling planning applications at PAC meetings to permit setting monthly meetings. Saint John's planning amendment application forms seek basic information, but additional input should be obtained from applicants to ensure planners, other municipal staff, PAC, and Common Council understand the full intent of the application. Many municipalities have web sites for downloading application forms or for completing and submitting them on -line. Improving customer service in Planning and Development should include enhancements to their web pages to provide citizens and developers with easy electronic access to relevant bilingual planning information and documentation. Incomplete applications should not be processed. The City has been too flexible in the past in accepting partially completed applications with the requirement for staff follow up to obtain additional information. The development officer should review the application for completeness. The application should be deemed incomplete until the development officer signs off on it. Recommendation 6: Planning staff should review planning and development application forms available from other municipalities to develop appropriate modifications for updating the City's planning application forms. Recommendation 7: Incomplete planning applications should not be processed. The current planning application form should be amended to allow development officers to sign their approval of complete applications prior to review and evaluation. The costs of providing enhanced review and evaluation service to planning and development applications should be recovered from the fees charged to the applicant. Many municipalities assess a variable fee based on the complexity of the proposal and the amount of review and evaluation time required. Alternatively, other municipalities maintain lower fees to encourage development. rA Expediting Saint Johns Planning and Development Process 5 Recommendation 8: The City Manager in conjunction with Planning and Development should review planning application fees to determine whether or not a variable fee structure is appropriate for complex and major development projects. Many stakeholders spoke of the need for a regular inter - departmental planning review committee meeting to evaluate and provide input for all planning applications. With the current two -week PAC meeting schedule, such meetings are next to impossible to convene. Moving to monthly PAC meetings permits regular monthly inter - departmental planning review committee meetings to be convened and facilitated by planning staff. Recommendation 9: Following the introduction of monthly PAC meetings, Planning and Development should convene and facilitate regular monthly inter- departmental planning review committee meetings to evaluate all planning applications. Recommendation 10: The City Manager should ensure relevant municipal departments provide representation to the inter - departmental planning review committee. An essential contribution by other municipal senior staff in Engineering and Leisure Services is attendance at monthly PAC meetings. They can provide technical advice and respond to PAC's questions. In their absence, the onus is placed on planning staff to respond to technical questions. At times, these questions are beyond the technical competence of the planners. Recommendation 13: Appropriate senior staff person from Engineering and Leisure Services should attend the monthly PAC meetings as a Committee resource. N Expediting Saint Johns Planning and Development Process 6 Most New Brunswick PACs have council members appointed to serve on the committee. Appointing elected councilors to planning advisory bodies is also common in other provinces. An important benefit in having several councilors on PAC is that the public perceives that the presentations they make at PAC are being heard by councilors. Hence, they do not feel compelled to repeat their presentation at Common Council. In turn, fewer public presentations expedite Council's handling of planning matters at their meetings. Almost all stakeholders supported the appointment of councilors to the PAC to improve the communication and relationship between the two bodies. Recommendation 19: Common Council should appoint up to four councilors to PAC as vacancies occur over time. PAC meetings held in the Council Chambers create an intimidating setting for ordinary citizens and may discourage open dialogue on planning matters. Several stakeholders suggested PAC meet in an informal boardroom or committee room where everyone sits at the same level. Recommendation 22: To encourage more open public participation in the planning process, PAC should relocate their meetings from the Council Chambers to a more informal committee room or boardroom. PAC has a practice of meeting for a light meal prior to their scheduled meeting. At this informal setting, they review the meeting agenda and pose questions to staff about the items to be dealt with at the public session. Having a meal prior to the regular meeting reflects the reality of a larger city where commuting time prevents members from traveling home after work and returning for the meeting. However, the practice of discussing agenda items in this private session with planning staff is cause for considerable concern. p Expediting Saint Johns Planning and Development Process 7 PAC is a quasi-judicial tribunal and should only be discussing applications in public. Applicants should be apprised of all of PAC's oral and written discussion on their cases. Meeting privately to discuss applications does injustice to an open and transparent process and contravenes the principles of natural justice. Recommendation 23: PAC should not be discussing planning matters or applications at the informal dinner prior to the public session. Concerns and questions for planning staff about applications and other items on the agenda should raised in public. The public participation process held by the PAC is not the statutory hearing mandated by the Community Planning Act — the one held by Common Council is the required one. This means that the PAC can implement discipline on presentations being made at their meetings by: • limiting speakers to 5 minutes or less, • seeking a spokesperson or two to speak on behalf of a larger delegation, within a limited time period, • restricting the number of speakers in a given delegation, • constraining the discussion on a given application by a delegation of speakers to a set time, say one hour or less, • curbing the repetition of the same argument by multiple presenters, and • confining the discussion to issues relevant to land use, by ruling out of order irrelevant arguments. These presentation rules should be published in advance and reiterated in the Chair's introduction at the beginning of the meeting. The Chair then needs to enforce these restrictions consistently and fairly. There are many occasions when a Chair has to politely steer presenters away from irrelevant issues. PAC is expected to only consider land use planning issues, not potential users nor the economic benefits or costs of development, including property taxes. Of Expediting Saint Johns Planning and Development Process 8 Recommendation 30: PAC should amend their "Rules of Procedure" to incorporate reasonable time limits on applicant and public presentations to the Committee. In addition, the Chair should enforce reasonable limits on repetition and irrelevant issues. Taking a recess during the public session implies a "break" in the proceedings, not an "in- camera" private PAC discussion of the matter being debated. Despite this, PAC chooses to go into such private sessions to discuss controversial planning applications. This is contrary to the principles of natural justice. As discussed previously, the applicant is entitled to know how PAC reaches its decision and the factors they considered. Provincial policy states that all deliberations on a planning application must be in public. As a Council appointed committee PAC should be bound to the same rules as Common Council on meeting in a private or closed session. Common Council can only hold closed sessions in conformance with the provisions of the New Brunswick Municipalities Act. Recommendation 32: PAC should amend its "Rules of Procedures" to define the specific matters that allow the Committee to meet in closed "in- camera" session. Such matters include receiving legal opinion from the City Solicitor and personnel issues. All other PAC business must be conducted in open, public session. Many stakeholders raised concerns that PAC is setting terms and conditions to planning application approvals without sufficient input from planning staff. Recommendation 34: PAC should not set terms and conditions for approved planning applications without seeking planning advice at the meeting. A concern raised by many stakeholders is PAC's current requirement that if applicants are not present at the meeting, their applications are tabled until they are available. Although such a step is admirable from a "fairness" perspective, it is unnecessary. There is no legislation forcing applicants to W Expediting Saint Johns Planning and Development Process 9 attend PAC or Council meetings dealing with their application. Although attendance is advisable, it is the applicant's choice whether or not to attend. Recommendation 35: PAC should handle all applications on their agenda whether or not applicants are present at the meeting. Saint John Common Council's meeting procedures are well defined, with presentations limited to 15 minutes, and submissions being provided four days prior to the Council meeting. However, stakeholders pointed out that these constraints are rarely enforced. Common Council should consider limiting the presentation time even further. Many other municipalities keep presentations to five minutes. Recommendation 37: Common Council should enforce its current 15- minute time limit for presentations to Council and consider reducing the presentation time to 5- minutes. Increasingly, the public is seeking information about the City and planning matters on -line. Thus, it is important for the City to improve its web site to enhance community access. A key feature on many municipal web sites is a Frequently Asked Questions (FAQ) page. Placing planning FAQs on the City's web site could reduce the number of calls and visits by citizens seeking basic planning information. Recommendation 40: Planning and Development, in cooperation with other municipal departments, should upgrade their on -line web presence to provide a FAQ page and downloadable planning documentation in a bilingual format. The next stage in developing an electronic gateway is to develop an interactive capacity for planning matters. Planning and Development should be on the forefront in developing on -line interactive public participation tools for major and complex planning proposals. This step will enhance citizen 12 Expediting Saint Johns Planning and Development Process 10 engagement and understanding, which will, in turn, lead to expedited PAC and Common Council deliberations on planning matters. Recommendation 41: Planning and Development should develop an on -line interactive public participation process to encourage a bilingual community dialogue and discussion on major and complex planning proposals. Many stakeholders suggested that Planning and Development and other relevant departments should prepare comprehensive written policy and procedures manuals and design guidelines to assist in land development projects. Such manuals and guidelines should include new and enhanced development standards. Recommendation 42: Planning and Development, Engineering and other related departments should develop and publish appropriate bilingual policy and procedures manuals and design guidelines to assist and guide the development industry. Many of the steps suggested and recommended in this review require education and training for staff, PAC and councilors. These sessions should include discussion on the PAC's mandate, role, planning principles, and the City's planning legislation and policies. The Province's Community Planning Section provides education and training sessions for district planning commissions. It would be appropriate for them to arrange for similar, suitable sessions for members of all PACs. Recommendation 43: The City of Saint John should encourage the Provincial Government through its Community Planning Section to provide education and training opportunities for PAC members on a regular basis. Saint John has specific educational needs for PAC members, Council and municipal staff on planning policy, procedures and projects. Some of the education may be offered on an informal basis to PAC and Council on 13 Expediting Saint Johns Planning and Development Process 11 evolving provincial policy, recent Assessment and Planning Appeal Board decisions, and relevant material from current planning literature. Recommendation 44: Planning and Development should provide orientation sessions for newly appointed PAC members as well as offering educational sessions for PAC, Council, and other inter - departmental staff on relevant planning matters. This review identified problems within Saint John's planning process. Land use planning and development is effective but requires modification and updating to expedite planning applications through the Department, PAC and Common Council. Stakeholders raised many concerns about the City's planning processes and procedures. The most significant issue is the time PAC and Common Council spent on planning applications. Steps are proposed in this review to expedite planning applications without sacrificing valued public input. These steps include: • setting reasonable time limits for presentations by the applicant, public and delegations, • limiting the repetition of points previously raised by others, and • focusing the discussion at PAC and Council on matters relevant to land use planning. Many recommendations involve procedural changes that are beyond Planning and Development's jurisdiction such as making appropriate amendments to PAC's "Rules of Procedure" and Common Council's Procedural By -law. The only way to implement many of the recommended changes is for Council to direct that they be made. Recommendation 46: Common Council should adopt this review and request written comments and a suggested implementation plan from the City Manager, PAC, and Planning and Development. 14 Expediting Saint John's Planning and Development Process Michael C. Ircha, PhD, MCIP, RPP, P.Eng. Honorary Research Professor University of New Brunswick March 2009 15 Expediting Saint John 's Planning and Development Process 2 Table of Contents 1. INTRODUCTION .............................................................. ............................... 4 2. PLANNING PROCESS ..................................................... ............................... 5 2.1 Planning in New Brunswick .............................................................................. ............................... 5 2.2 Natural Justice and Administrative Law .......................................................... ............................... 7 2.3 Planning Principles ............................................................................................ ............................... 9 3. PLANNING PROCESS COMPARISONS ....................... ............................... 10 3.1 Planning Application Procedures .................................................................... ............................... 10 3.2 Provincial Comparisons ................................................................................... ............................... 12 3.3 Presentations to PAC and Council .................................................................. ............................... 14 4. STAKEHOLDERS' PLANNING CONCERNS ................. ............................... 16 4.1 Cite of Saint John Municipal Plan .................................................................. ............................... 16 4.2 City Staff .......................................................................................................... ............................... 17 4.2.1 Engineering and Building Inspection .......................................................... ............................... 17 4.2.2 Planning and Development ......................................................................... ............................... 19 4.3 Planning Staff and PAC ................................................................................... ............................... 19 4.3.1 PAC Public Hearing ................................................................................... ............................... 22 4.3.2 PersonalitN'- based Discussion ...................................................................... ............................... 22 4.3.3 Seeking Compromise ................................................................................. ............................... 22 4.4 PAC and Common Council ............................................................................. ............................... 23 4.4.1 PAC Appointments .................................................................................... ............................... 24 4.4.2 Dealing with Change .................................................................................. ............................... 24 5. STREAMLINING THE PLANNING PROCESS ............... ............................... 25 5.1 Planning and Municipal Staff .......................................................................... ............................... 25 5.2 Planning Application Process .......................................................................... ............................... 26 5.2.1 PAC Meeting Schedule .............................................................................. ............................... 26 5.2.2 Pre - application Consultation ....................................................................... ............................... 27 5.2.3 Developers" Information Meetings .............................................................. ............................... 27 5.2.4 Planning Ads ocac .................................................................................... ............................... 28 5.2.5 Planning Application Forms ....................................................................... ............................... 29 5.2.6 Inter - Departmental Planning Review Committee ........................................ ............................... 30 5.2.7 Planners' PAC Reports ............................................................................... ............................... 31 5.2.8 Planning Application Notification Letter ..................................................... ............................... 32 Ire Expediting Saint John 's Planning and Development Process 3 5.3 PAC Process and Procedures .......................................................................... ............................... 33 5.3.1 PAC as a Quasi - Judicial Tribunal ............................................................... ............................... 33 5.3.2 Appointing Councilors to PAC ................................................................... ............................... 34 5.3.3 Saint John "s appointments procedure .......................................................... ............................... 35 5.3.4 PAC Meeting Location ............................................................................... ............................... 36 5.3.5 PAC`s Informal Dinner .............................................................................. ............................... 37 5.3.6 PAC Seating Arrangement .......................................................................... ............................... 37 5.3.7 PAC Meeting Procedure ............................................................................. ............................... 38 5.4 Common Council Meetings ............................................................................. ............................... 47 5.5 Community Participation ................................................................................ ............................... 49 5.5.1 Electronic gatewa ..................................................................................... ............................... 49 5.5.2 Interactive public participation .................................................................... ............................... 49 5.5.3 Polici- manuals and other publications ........................................................ ............................... 50 5.6 Cite Manager ................................................................................................... ............................... 50 5.7 Education and Training ..................................................................................... ..............................)1 6. CONCLUSIONS .............................................................. ............................... 53 7. IMPLEMENTATION ........................................................ ............................... 54 8. LIST OF RECOMMENDATIONS .................................... ............................... 55 APPENDIX A - INTERVIEWS ............................................. ............................... 61 APPENDIX B - KINGSTON'S PLANNING APPLICATION FORMS ................. 63 APPENDIX C - SUGGESTED CHAIR'S INTRODUCTION . ............................... 65 ENDNOTES........................................................................ ............................... 66 17 Expediting Saint John 's Planning and Development Process 4 1. Introduction The City of Saint John's planning procedure was reviewed to identify steps to expedite its planning and development process. The review's rationale was to ensure the City's planning procedures reflect "best practices" to enable Saint John to handle an expected increase in land development applications from proposed energy mega- projects and their anticipated spin -offs. These best practices also seek to enhance opportunities for citizens to engage in the planning process. This review considers the following planning and development issues: • Processing variances, subdivisions, zoning bylaw amendments, and municipal plan amendments by the Planning Advisory Committee (PAC) and Common Council. • Formalizing the public notification process with respect to planning applications to ensure there is meaningful public involvement in the planning process. • Land use planning best practices including: - appropriate staff expertise and experience, - composition, qualifications and terms of PAC membership, - PAC processes and procedures, - staff, PAC and Council interaction during the planning process, - role of the City Manager and City Administration in land use decisions and the planning process, - education, orientation and training for PAC and Council, and - Common Council's process for considering planning applications to ensure meaningful public input and facilitating effective decision making. In some cases, it takes PAC more than two hours to deal with a planning application. This has led to concerns about its ability to efficiently handle its current agenda and anticipated larger fiiture agendas. Planning issues have also come to dominate Common Council's agenda. This review involved in -depth interviews with many key stakeholders in Saint John's planning and development community. A list of the stakeholders interviewed is provided in Appendix A. In general, all interviewed stakeholders spoke of a common concern: that the City's current planning processes and procedures need to be modified to expedite decision - making. This review also considered relevant literature, planning procedures in other municipalities, and interviews with planners in other jurisdictions. The review first examines land use planning in New Brunswick, how it evolved, and the basic principles underlying the province's planning legislation. The next section outlines "best practices" in other provinces and in New Brunswick municipalities to identify steps for modifying the City's planning procedures. Stakeholder concerns about Saint John's planning process are outlined in the next section. These inputs led to an evaluation of Saint John's planning procedures with recommendations on steps to improve current practice. `E:7 Expediting Saint Johns Planning and Development Process 5 2. Planning Process Community involvement in land use planning and regulation is essentially a 201h century innovation. Planning evolved as a means of regulating and controlling the use of land in support of rational urban development. Planning was seen as a means of protecting property owners from the negative externalities of adjacent or nearby incompatible land uses. The legislative and legal basis for planning includes the preparation and adoption of a formal Municipal Plan establishing the locations of differing land uses. In general, the Plan offers a broad -brush overview of the City's land use policies to provide general direction aimed at the "big picture." The Plan seeks to guide the private sector development community on where and when to develop their lands, and assist the municipality in where and when to provide suitable infrastructure to support development. The Municipal Plan's general land use planning provisions are subsequently implemented by site - specific Zoning By -laws. These by -laws regulate land use by classification of development (residential, commercial, industrial and so forth). In addition, subdivision by -laws reflect the Plan's provisions for land severance. Essentially the Municipal Plan establishes land use location while the Zoning By -law determines how much land should be allocated for specific uses and establishes the riles under which specific uses can be developed. 2.1 Planning in Nov Brunswick' Land use planning was initiated in New Brunswick with the adoption of An Act Relating to Town Planning in 1912." This initial provincial foray into land use planning enabled local governments to prepare town - planning schemes. Such schemes sought to ensure land development had suitable provision for "traffic, proper sanitary conditions, amenity, and convenience in connection with the laying out of streets and use of the land and of any neighbouring lands for building and other purposes." Zoning as a means of regulating specific land uses emerged in the 1920's with a classic U.S. court case establishing the right of a municipality to control land uses for the "public good. " "' This legal precedent established the principle that municipalities have the right to interfere with property owners' development and use of their land. But these individual private rights may only be interfered with for the general public good. Saint John was one of Canada's early participants in land use planning. In 1917, Thomas Adams, the founder of modern Canadian planning, claimed, "in practical work, town planning has advanced further in the City of Saint John than in any other city in Canada. "` By 1936, the initial Act was replaced with a new Town Planning Act. This Act replaced the concept of planning schemes with "Official Town Plans" and introduced planning commissions as advisors for municipal councils. The Act also provided that prior to IN Expediting Saint John 's Planning and Development Process 6 adopting or amending an Official Town Plan, a public hearing was required.`- Further, this new Act required Provincial approval of both Plans and Zoning By -laws before they became law. During the next several decades, planning legislation went through various amendments and revisions. By 1969, following the adoption of the New Brunswick Equal Opportunities program, there was growing recognition that contemporary planning legislation did not fit the needs of the 1970's. New Brunswick's 1973 Community Planning Act established planning as the central goal as opposed to zoning. Earlier legislation had permitted zoning without necessarily having a municipal plan to justify the land use regulation. The new Act was founded on the basic philosophy that "if an individual was to give up his basic right to use the land as he saw fit for the good of the community, then the community should tell him why."" In other words, land use regulation through the implementation of a Zoning By -law had to be justified by the Municipal Plan. This planning philosophy was upheld by Justice Stevenson in Stocker v. City of Fredericton, where he held that zoning by itself was invalid.'-" The court thus demonstrated that private land rights should only be interfered with to support a defined public good (as reflected in the Municipal Plan). Since planning interferes with private land use rights, New Brunswick planning legislation included a statutory requirement for a public hearing prior to the Council's adoption of planning by -laws. The Community Planning Act is based on the parliamentary principle of "checks and balances." These are reflected in three key elements, legislative, executive and judicial functions that check and balance each other in the planning approval process. In other words, Council in session reflects the legislative process; the Commissioner and planning staff, the executive function; and PAC and the Province's Assessment and Planning Appeal Board (APAB), the judicial role. The legislative function involves both Council's statutory public hearing where the members act as a "quasi - judicial tribunal" prior to making a decision on proposed planning legislation (by- laws), and the Provincial Minister's subsequent approval of the Plan and its amendments following council adoption. The executive role is to implement Council's planning legislation. The executive is the Council appointed development officer mandated to enforce the City's planning legislation. Enforcement is achieved by determining whether or not planning and development applications meet the specifics of the Council approved Municipal Plan, Zoning and Subdivision By -laws. The development officer has no discretionary power with respect to an application either meets the planning legislative requirements and thus, receives a permit, or it does not. In the latter situation, a plan amendment, zoning by -law amendment or a minor variance is required prior to issuing a building permit. PAC and Council may delegate some discretion to a development officer in the implementation of terms and conditions for approved applications. By -law amendments and variances are dealt with by the Community Planning Act's "judicial" element. This function includes the Planning Advisory Committee (PAC) and the Province's Assessment and Planning Appeal Board (APAB). PAC recommends 20 Expediting Saint Johns Planning and Development Process 7 proposed legislative (by -law) amendments to Council, but makes decisions on variances directly. PAC decisions may be appealed to the APAB (as per Section 84 of the Community Planning Act). By the late 1970's, Canadian land use planning was increasingly recognized as a "political" activity. Political in the sense that planning decisions directly affect land value and thus, such decisions should be made by accountable (elected) bodies rather than by appointed (non - elected) individuals. For example, the Ontario Minister of Municipal Affairs enunciated this principle as: "municipal planning by its very nature is a political process and as such, policy decisions should be made by elected representatives. "iii This shift in planning philosophy led to Ontario Planning Act amendments to remove the requirement that non - elected citizens serve on municipal Planning Boards. This allowed councilors to replace citizens on planning boards and to deal directly with planning legislation. Variances remained separate from elected councils in the domain of Committees of Adjustment. In the Ontario situation, council's planning decisions and the Committee of Adjustment's variances may be appealed to the Ontario Municipal Board (OMB). However, only those persons who made oral or written submissions to Council or the Committee of Adjustment are permitted to appeal to OMB. The OMB hearing deals only with the application as presented to Council or Committee; any new evidence necessitates a referral of the matter back to the Council or Committee for reconsideration." This philosophical thrust towards recognizing an enhanced political role in planning was reflected in various reviews and subsequent amendments to planning legislation in many provinces. The 1979 review of the New Brunswick Community Planning Act recommended the abolishment of PACs in favour of placing planning responsibilities directly in the hands of elected councils.' However, the Provincial government did not adopt this recommendation. As a result, the earlier provisions of the 1973 Community Planning Act, which requires that PACs be comprised with a majority of non - elected citizens, remains in effect. In addition, PACs are politically important bodies since overturning their recommendation requires a vote of the majority of the full council. The continuing statutory authority of New Brunswick's PACs reflects a century -old concept that emerged from the Progressive Era in the early 1900's in which separate boards and commissions were established to minimize politics in local government. Such curbs were introduced by the urban reformers of the period to rationalize local government and eliminate rampant municipal corruption in the late 19th and early 20th centuries." During the latter part of the 20th century, many Canadian municipalities eliminated most of their separate boards and commissions to regain their political authority. The replacement of citizens on planning advisory bodies with councilors in other provinces reflects this modern philosophical shift in strengthening municipal governance. 2.2 Natural Justice and Administrative Law Appointed PACs and elected Councils serve as quasi - judicial tribunals in reviewing, recommending and making decisions on land use- planning matters. Their quasi - judicial 21 Expediting Saint John 's Planning and Development Process 8 role in planning matters was pointed out in Stanley Maktich's Canadian Municipal and Planning Lair. Finally, it is clear that municipalities in rezoning individual parcels of land, issuing licenses, or granting a permit can be performing quasi - judicial functions and affecting rights in the narrow legal sense. In such cases, traditional legal values reflected in the riles of natural justice and in the concept of procedural fairness demand due process protection."' As quasi - judicial tribunals, administrative law binds PAC and Council as their decision - making powers are derived from legislative statute."" Administrative law outlines the riles for the functioning of quasi - judicial tribunals. Tribunal procedures are meant to be flexible and less formal than in a court in order to deal fairly with the issue being adjudicated. However, the paramount procedural requirement is fairness. As pointed out by Sara Blake in Administrative Law in Canada: At a minimum, the doctrine of fairness requires that, before a decision adverse to a person's interest is made, the person should be told the case against him or her and be given an opportunity to respond. The purpose is twofold. The person to be affected is given an opportunity to defend his interests or assert a claim, and by allowing that person to provide information, the decision -maker is better able to make a rational and informed decision. A person is more willing to accept an adverse decision if the process has been fair. "° From a land use planning perspective, fairness or natural justice implies that the applicant for a planning proposal, amendment or a variance has the right to receive a copy of all written advice (i.e. staff reports), to be present during all verbal presentations and discussion (by staff, PAC and others) and to receive a copy of the written decision including the reasons for the decision. " APAB has riled on the concept of fairness and natural justice in a number of recent decisions. These cases involve fairness in the planning process including: notification, presentations (both public and private), in- camera private meetings, and the provision of written decisions with reasons. "' Natural justice is about fairness. Fairness is often encapsulated in an old adage: `that not only should justice be done, but also it must be seen to be done."'" If the community is satisfied that the planning application has been handled fairly they will continue to have faith in the decisions being made. " -iii Natural justice underlies procedural fairness for administrative quasi - judicial tribunals such as PACs and Council and incorporates the following guidelines: • the applicant receives adequate notice of the hearing, • decision - makers declare any personal interest they may have in the proceedings (conflicts of interest), • decision - makers are unbiased and act in good faith, • proceedings are conducted fairly for all parties as expressed in the Latin maxim andi alteram partem: "let the other side be heard.," • each party in the proceedings is entitled to ask questions and contradict the evidence being provided by the other party, and 22 Expediting Saint John 's Planning and Development Process 9 • decision - makers take into account relevant considerations and extenuating circumstances, and ignore irrelevant considerations. 2.3 Planning Principles The concept of good planning is a general term. There are no agreed upon statement of good planning principles. However, there are a number of general guidelines to consider. These guidelines imply that planners and those making planning decisions, such as PACs and Council should: • ensure the health and safety of the public and users of new developments, • evaluate the physical, social and land use impacts of a development proposal and attempt to minimize the negative effects on the public and users of the planned development, • consider the environmental and ecological implications of the proposal, • recognize their responsibility to implement Council's policies and riles, including those reflected in the Municipal Plan, Zoning and Subdivision By -laws, • respect the landowner's right to use, enjoy and develop their land and restrict those rights only to the extent necessary for the greater public good, • promote the public interest when managing growth and development, inform the affected public of planning proposals, and solicit and consider their opinion, and • seek the most efficient use of resources, both economically and functionally. "' When considering land use development proposals involving Municipal Plan and Zoning By -law amendments or variances, it is the use of land that is the primary concern, not the characteristics of the people who will use the proposed development, nor the project's economic benefits or losses. In other words, the relevant issue for planners, PAC and Council is the proposed land use, not its future users. For example, in considering affordable housing applications, land use is the relevant key element not the anticipated tenants or provincial housing policy. Similarly, when considering land use planning proposals, economic issues such as the development's impact on property taxes or increased competition leading to a loss of revenue for existing businesses are not relevant. On the other hand, relevant land use elements include such related factors such as: design, parking, traffic, impact on neighbouring properties and compliance with the City's planning legislation." 23 Expediting Saint John 's Planning and Development Process 10 3. Planning Process Comparisons A review of planning processes in a sample of cities and provinces across the country was undertaken through a combination of telephone interviews and a search of provincial and municipal web sites. The objective was to identify planning practices for comparison with Saint John's. The review considered: • planning application procedures, • planning approval processes including whether or not there was a statutory requirement for a PAC or its equivalent, • whether councilors served on these advisory bodies, and • limits, if any, on public presentations at committee and council. The web based searches in the sampled communities and provinces did not always provide clear answers, but there was a sufficient number to allow for a general comparison. 3.1 Planning Application Procedures The City of Saint John provides a basic outline of the processes for plan amendments, rezoning, and variances both on -line and in readily available brochures. Although this is helpful, it does not provide the information in lay terms such that ordinary citizens can easily follow the process and access the necessary documentation. Saint John does not have planning application forms and other documentation available to download on -line. Other municipalities provide simple introductions to their planning processes and outline the steps involved in amending planning by -laws or obtaining variances. These planning process information items are often available on -line and in printed brochures. Many of the sampled municipalities provide on -line application forms, either as a download or to be completed and submitted electronically. The following table 1 outlines the planning information material provided on -line in a sample of Canadian municipalities. 24 Expediting Saint John 's Planning and Development Process 11 Table 1: Planning Procedure Information Available On -Line City Information and brochures Planning Amendment and Variance Application Forms Down - loadable Electronic Submission Victoria BC X X Abbotsford BC X X Edmonton AB X X Calgary AB X X Saskatoon SK X X Winnipeg MB X X Windsor ON X X Waterloo ON X X Kawartha Lakes ON X X Kingston ON X X Ottawa ON X X Saint John NB X Many municipalities provide comprehensive information on the planning process in their communities. Some examples can be found as follows: • Victoria's FAQ's provide a quick reference for the public on how to proceed with a planning application: http://www.victoria.ca/residents/planning fag. shtml • Abbotsford provides a series of guides for planning amendments: http:// www.abbotsford.cafPaeFactory.as x ?Pae�7 =370 • Calgary takes the public information process a step fiirther by publishing on- line, an excellent Community (guide to the Planning Process as well as providing a "Glossary of Planning Jargon" and training for the public on planning matters: hitp: / /www. calvary. caldocallery �TJ /plamlin� /pdf /pep�uide.pdf • Kawartha Lakes' offers a set of comprehensive guides to planning and zoning amendments: 25 Expediting Saint John 's Planning and Development Process 12 http: / /www. city.kawarthalakes. on. ca/CityHall /Dept /DevServices /planning. ht M • Ottawa's twelve steps outlining the Development Application Review Process can be found in: hasp: // www. ottawa .calresidents /plamlin�; /dev review process /approvals /index _en.html Similar to Calgary, Ottawa also provides public education in planning in a series of primers: hasp: // www. ottawa .calresidents /plamlin� /pri�x�er /index en.html • Saskatoon also provides planning education for their citizens as outlined in: http: / /www.saskatoon.ca/org /city planning /planning_ education progranvinde x. asp One of the key features in these municipal planning application processes is a pre - application or pre - consultation meeting between the planners and the applicant before submitting a planning application. In some municipalities such a meeting is mandatory, while in others it is highly recommended as a means of expediting the approval process. Although the Saint John planners currently recommend this step, it does not always take place. At times, this missing step has led to difficulties with the application. Most municipalities have cost - recovery fee schedules such that the application fee varies with the complexity of the submitted proposal. Variable fees are not used in Saint John. Saint John charges a flat fee for all amendments or variances regardless of their complexity and the time commitment required for their review and assessment by all municipal staff Other municipalities require extensive documentation in the form of well - prepared plans and drawings in multiple copies for distribution to the different departments and agencies involved in assessing them. Information on land ownership is also required, including whether or not an agent is acting on behalf of the owner or an applicant with the owner's written permission. These application requirements exceed Saint John's planning application expectations. 3.2 Provincial Comparisons Land use planning is a provincial responsibility under Sec. 92 of Canada's Constitution Act of 1982. Provinces have delegated land use planning to local governments. As the impact of planning decisions are usually local, in recent years, most provinces have taken steps to delegate further planning authority by increasing municipal autonomy and independence in land use planning matters. This approach was reflected in BC, Alberta, and Nova Scotia where former Planning Acts were subsumed into other local government legislation. In BC, land use planning and policy comes under the Local Government Act. In Alberta, planning is found within the Municipal Government Act. Similarly, in Nova Scotia land use planning is now subsumed in Part VIII of the Municipal Government Act of 1998. Saskatchewan also moved to increase municipal autonomy and independence in planning in its new Planning and Development Act in 2007. 26 Expediting Saint John 's Planning and Development Process 13 In some provinces, such as BC and Nova Scotia, planning approvals are initially provided at a staff level or by a commission with an appeal of the decision being made to City Council. New Brunswick's recent Commission on the Future of Local Governance recommends that development officers be allowed to approve minor variances. In cases where the development officer rejects the variance request, the applicant could appeal to PAC. In many provinces including New Brunswick, provincial approval is still required for plan amendments. In recent years, New Brunswick's provincial oversight into municipal planning has been reduced. Limited provincial oversight reflects New Brunswick's long standing planning philosophy that the "municipal council has the right to be wrong, so long as it hears the public prior to making a decision and carries out the adoption process laid down in the Act. " "ii In New Brunswick, provincial oversight of municipal planning decisions is limited to procedural review — this issue of "good or bad" planning remains the prerogative of the local council. In provinces from Ontario west (with the exception of Manitoba), the statutory requirement that Council must consult a planning advisory body has been removed. The various legislations allow Councils to establish planning advisory bodies if they wish but it is not mandatory. In addition, membership of the advisory body is up to Council to decide. In some jurisdictions, Council may establish several local planning advisory committees to handle complex applications in different areas of the municipality. In most cases, Councils have chosen to have planning considered a Council matter and the planning decision process rests with the elected body. For example, in Ottawa, a standing committee handles planning matters — the Planning and Environment Committee, which is comprised entirely of City Councilors. In Ontario, minor variances are handled by a separate Committee of Adjustment, which is comprised of council appointed citizens. New Brunswick's recent Report of the Commission on the Future of Local Governance, Building ,Stronger Local Governments and Regions called for the abolition of District Planning Commissions and the creation of PACs for all proposed new and reconfigured municipal entities. Further the review recommended: ... that careful consideration be given to the respective roles of the development officer, the planning advisory committee and the municipal council in order to ensure an appropriate and effective balance in the division of responsibilities between them in the matter of land use planning.'"" In effect, this report on "Expediting Saint John's Planning and Development Process" reflects part of the intent of the Commissioner's recommendation. New Brunswick municipalities with PACs tend to have appointed council members. Table 2 provides the results of a survey of New Brunswick municipalities to determine whether or not they have councilors appointed to serve on their PACs. 27 Expediting Saint John 's Planning and Development Process 14 Table 2: Councilors Serving on New Brunswick PACs Municipality Councilors on PAC Citizens on PAC Saint John 1 * 8 Fredericton 4 5 Rothesay 2 7 Quispamsis 1 7 Grand Bay - Westfield 1 6 * Not appointed by Council to PAC, but rather he was a PAC member at the time of his election to Council. 3.3 Presentations to PAC and Council Most municipalities surveyed have placed reasonable limits on the number of delegations permitted to speak on a given planning item and the time they have to present their case. New Bninswick's Local Government Resource Manual suggests that for presentations to Council (and thus other Council committees) that: A stated timeline should be given to the group for its presentation and ample time should be allotted at the end of the presentation for a question period, to assist in the clarification of the issue or request being presented (emphasis added.)"' The following table summarizes a sample of presentation restraining measures used in various municipalities across the country. It is apparent from this sample of communities across the country that establishing reasonable time limits and restraining repetition for presentations on planning issues is fair and reasonable. Saint John's PAC does not impose any presentation limits. Common Council does a have a 15- minute limit on presentations in their procedural by -law, however, it is apparent from comments received from the interviewees that this limit is rarely enforced. 28 Expediting Saint John 's Planning and Development Process 15 Table 3: Restraining Planning Issue Presentations City Time Limit Limit on Decision -maker Number of Speakers Victoria BC 5 minutes At Board of Variance Abbotsford BC 10 minutes One speaker per At Council delegation Edmonton AL 5 minutes Councilors have a 5 minute question period Calgary AL 5 minutes At Council Saskatoon SK 5 minutes 5 minutes for At Council full delegation Regina SK 10 minutes At Council and Committee Winnipeg MB Reasonable time No repetition allowed at limit set by Chair Council and PAC Windsor ON 5 minutes At Council. A 5 minute extension is allowed at Chair's discretion Kawartha Lakes ON 10 minutes If 2 speakers, 5 Chair or 2/3 majority minutes each can allow extensions in 5 minute increments Ottawa ON 5 minutes At Planning and Environment Committee and Council Kingston ON 5 minutes Councilors allowed 2 questions per delegation Fredericton NB PAC — 5 minutes One hour for PAC Council — 15 presentations on each minutes item and no repetition Saint John NB Common Council No limit on No limits on repetition - 15 minutes (not number of enforced) speakers 29 Expediting Saint John 's Planning and Development Process 16 4. Stakeholders' Planning Concerns Interviews were undertaken with many key stakeholders in the Saint John planning and development process. These interviews sought the stakeholders' perception of the current planning application and approval processes and whether or not change is required. If so, what suggestions did the interviewees have for improvements? There was considerable consistency among all those interviewed that change was essential if the City of Saint John is to handle the anticipated increase in the number and complexity of planning applications in the near future. Many themes were repeated amongst the stakeholders. The common concerns raised by the interviewees include: • the City's outdated Municipal Plan, • overworked Planning and Development staff, • strict interpretation by Engineering, Building Inspection and Heritage Planning, and • inefficient PAC and Council procedures for handling planning applications. 4.1 City of Saint John Municipal Plan The City of Saint John Municipal Plan was adopted in 1973 and has been amended from time to time. The 1973 Municipal Plan was based on an anticipated population growth to 250,000. The City has not grown to anywhere near this level and, in fact has actually experienced population decline. The 2006 Statistics Canada Census found the City of Saint John had a population of 68,043, a decline of some 1,600 people from the 2001 level of 69,661. This population difference between the 1973 Municipal Plan's expectations and today's reality has led to difficulties in providing new municipal infrastructure to support growth and development, and in giving clear directions to the development community on where future growth should occur. The greatest concern about the antiquated Municipal Plan is that it is not considered "relevant." This has led stakeholders to believe the plan does not relate to their proposed projects. Hence, they quickly seek to amend the Plan to allow their projects to proceed. The result is a tendency for PAC and Council to make "ad hoc" and, at times, inconsistent planning decisions. Such inconsistency has led to a public perception that Saint John is "desperate for development" and "anything" is acceptable. The stakeholders voiced a strong desire for a change in Saint John's approach to upgrade and document its development standards to improve the City's image. The Municipal Plan's apparent lack of credibility does not help to expedite processing planning and development applications. Given its age and, at times, lack of relevance, the Municipal Plan is subjected to numerous amendments — all of which take city staff time and resources and add to PAC and Common Council lengthy agendas. We Expediting Saint John 's Planning and Development Process 17 4.2 City Staff All the stakeholders interviewed praised Planning and Development staff for their support and efficiency in handling the myriad of issues relating to various development proposals. At the same time, however, there was considerable concern about apparent barriers and non - supportive attitudes found amongst Engineering, Building Inspection and Heritage Planning staff Although the development community supports enhanced formal, written City policies, procedures and design standards, they believe they cannot be implemented overnight. Many stakeholders suggested a transition period to bring all stakeholders both inside and external to City Hall up to speed on the policies, programs, standards, procedures and guidelines. Engineering provides briefings and outreach sessions for stakeholders but they may not be covering the full need for public education. There is a requirement for clear, step -by -step design guidelines for all aspects of residential subdivisions and other developments. These design guidelines would assist the development community and internal municipal staff by standardizing approaches to be used. Some stakeholders pointed out that planning staff is development- oriented and understand and support the need for economic development and growth in the community. On the other hand, the same could not be said for other municipal departments, particularly Engineering, Building Inspection and Heritage Planning. These departments were not seen by developers to be promoters of economic development and growth. Many stakeholders claimed the City needs "enablers not barriers." 4.2.1 Engineering and Building Inspection Several stakeholders spoke of the difficulties they faced in obtaining approval from Engineering and Building Inspection for affordable housing projects. For example, one stakeholder relayed a concern over a delay in issuing an essential building permit for an affordable housing project. In this case, the delay occurred over a $60 deposit that had not been paid. Rather than informing the applicant of this minor oversight, Building staff held up the permit and a significant delay occurred. The stakeholder suggested a quick telephone call would have expedited the project. Many stakeholders perceive there has been a culture shift within Engineering, Building Inspection and Heritage Planning. In recent years, they appear to have become more rigid and rile -bound as they strictly interpret the City's bylaws and policies. In effect, from the development community's perspective, they have become "soft cops" enforcing the riles rather than supporting development. Engineering staff was accused of not giving reasons for their decisions (although Engineering's spokesperson claimed reasons are provided). For example, at an affordable housing project, the applicant wished to divert a sewer to run under a driveway. But apparently they were denied permission to do so with no reason being given. (The Engineering spokesperson indicated the sewer was eventually diverted, so why is this still an issue ?) Stakeholders claimed Engineering is downloading too much onto developers. There seems to be a growing requirement for developers to undertake various infrastructure cal Expediting Saint John 's Planning and Development Process 18 studies to verify information that developers claim the City already has available. Several developers raised concerns about the city's residential lot subsidy requirements being changed without discussion or advance notification. For example, they claimed that payments used to be provided on a per lot basis, but now it is on a per sewer lateral basis. This change affected the finances of at least one residential developer. Further, some stakeholders were concerned that the City's performance bond requirements are too high. Given today's increasingly tight credit situation, it will be difficult for smaller firms to obtain the apparently excessive bond requirements being set by Engineering. Some stakeholders raised concerns Building Inspections' role in development. It appears that building permit applications will not be processed until all of PAC's and Council's planning terms and conditions are met. In some cases, these conditions deal with aesthetic and landscaping elements that relate to the latter part of the development process. Delaying building permits until all conditions are finalized causes unnecessary delays — leading to developer frustration and added costs. The issue appears to arise from the reluctance of Building Inspections to issue partial permits. Stakeholders pointed out that although planning staff supports development, they represent a marginal department within City Hall. The "real" planners are seen to be the engineers — they decide when and where to provide the infrastructure that allows development to occur. So why waste time with the City's planners, when others are making the key decisions? The lack of an up -to -date Municipal Plan and supporting Zoning By -law likely contributes to this perception. On the other hand, many stakeholders recognize that Engineering is struggling to maintain the City's very old infrastructure — essential to the continued operations of all aspects of Saint John. Engineering, like other municipal departments is also struggling with limited human resources to tackle all of its many projects and programs. However, there is an apparent need for more professional resources to be devoted by Engineering to support planning and development proposal review and subsequent implementation. Stakeholders indicated that while planning tends to be future-oriented, municipal engineering is necessarily focused on more immediate problems. Hence, when planning staff seeks comment from Engineering on development applications, their request is added to Engineering's already busy schedule, so they may get short shrift. Additional professional staff support for evaluating and implementing planning and development applications is essential. It was reported that there are times when Engineering was unable to respond to planning staffs' requests for input on applications prior to PAC consideration. This resulted in applications being processed without Engineering's crucial input. Again, the lack of adequate resources in Engineering limits their ability to deal effectively with all planning applications. This weakens the role of Planning and Development within City Hall, and in the eyes of the external community. Moving PAC to a monthly meeting schedule will provide Engineering and other departments more time to fully assess and respond to planning and development applications and issues. 32 Expediting Saint John 's Planning and Development Process 19 4.2.2 Planning and Development It was apparent to most stakeholders that planning staff is overworked, but they are dedicated to making things happen expeditiously. Concerns were raised about the applications, such as the lack of appropriate plans and drawings and other shortcomings. To assist citizens in their amendment and variance applications, planning staff often draw the requisite plans by hand by tracing over aerial photographs. The resulting drawings are of relatively poor quality and, at times, not likely to be helpful to PAC in reviewing staff reports. On the other hand, the written reports are professional and reflect the quality experienced in other municipalities. Saint John is too flexible in terms of what is accepted as an application for planning proposals (Plan, Zoning, Subdivision proposals or amendments and minor variances) as well as for building permits. Other municipalities demand comprehensive and complete applications prior to processing them. Apparently, Saint John accepts incomplete or poorly prepared documentation as applications for both planning and building permits. The development community must come to understand that they too have a responsibility to provide complete and accurate information in their applications. It is difficult for municipal staff to interpret intent from incomplete or inaccurate submissions. The difficulty arising from incomplete applications is that each evaluating department has to go back to the applicant for clarification, leading to delays and community frustration. Stakeholders claimed they would like to have a comprehensive written planning policy manual to clarify how planning applications are to be submitted and processed. Similarly, they called for written standards from Engineering, Building Inspection and Heritage Planning. In addition, many stakeholders asked that the City require a pre - application consultation meeting with planning and other related municipal staff (such as Engineering and Building Inspection) to review proposals for pitfalls prior to finalizing their application. Some stakeholders also sought the City's assistance in holding community meetings to inform and seek opinions on proposed developments. 4.3 Planning Staff and PAC Many stakeholders pointed out that there is an obvious dysfunctional relationship between PAC and planning staff Apparently from the community's perspective, PAC has little regard for the City's planners, their reports and analyses, and their recommendations. The Chair reads out the planning staff s report on each case as though it was PAC's. Staff is rarely questioned in public on the substance of the application and why they made their recommendations. Planning staff seems to have little input on the terms and conditions that PAC may impose when they choose to differ with the planner's recommendations. The result is PAC setting its own terms and conditions. This can leave the applicant with inconsistent and undeliverable conditions to be met. For example, one stakeholder spoke of the burdensome PAC conditions set without planning staff input. Council subsequently had to modify the terms and conditions. Another stakeholder, as a residential lot owner, spoke of PAC imposing a condition on their application that they ensure the developer 33 Expediting Saint John 's Planning and Development Process 20 has an approved drainage plan for the entire subdivision. This is Engineering's responsibility, not that of an individual applicant for a subdivision lot variance. Planning and Development is obligated to respect and implement Common Council's Municipal Plan, Zoning and Subdivision By -laws and other planning policies. PAC as a quasi - judicial body has a discretionary leeway that the planners do not have. However, PAC is still a body whose members are appointed by Common Council. Some stakeholders reported that PAC has stated on occasion that they do not care what the Municipal Plan and Zoning By -law say, they are doing what the Committee thinks is right. PAC is an advisory body recommending planning, zoning and subdivision items to Common Council and directly deciding on minor variances. PAC's decisions cannot ignore the City's existing planning legislation. They cannot recommend to Council or decide on variances on the basis of what they would like the City's plans and by -laws to be. If PAC perceives the need for changes in the Plan and Zoning By -law, then they should propose appropriate amendments for Council consideration and approval. Planning staff are the City's full -time professionals dealing with land use planning and development. They diligently review each application and consider them from the perspective of conformance with the City's planning by -laws. They also analyze the positive and negative impacts created by each proposal. Their recommendations to PAC reflect their professional opinion on the optimal approach to improving the quality of life in the City of Saint John. PAC, on the other hand, is comprised of part -time volunteers, who know their community well. They also seek to make the best land use planning decisions to improve the City. Planning should not be an adversarial process between PAC and staff Rather it should be complementary - a process that seeks the best inputs from both groups (community experience coupled with professional advice) to achieve quality development for the City. Apparently, as pointed out in Report of the Commissioner on the Future of Local Governance, this issue of confiised planning roles and mandates seems to be widespread throughout the province. As cited earlier, the Commissioner recommended that the roles of the development officer, PAC and municipal council be carefully considered to define a balance in their respective responsibilities. " i In many organizations, one of the top three critical strategies is improving communication among citizens, staff and decision - makers (in this case PAC and Common Council). Effective communication is critical to the productive functioning of local government. This means the transfer of information from one person to another results in mutual understanding as seen by a change in the listener's behaviour, demonstrating comprehension. Communication problems arise from messages being passed through senders and recipient's perceptual filters. Often what is being said and heard is coloured by our past experiences, culture, education, and social status. These filters lead to pre judging the intent rather than carefully listening and absorbing the whole message. "'I 34 Expediting Saint John 's Planning and Development Process 21 The communications literature is replete with examples of barriers and distorters of meaning in messages. Many of these barriers interfere with effective communications. Such barriers include: • hearing what you want to hear — to overcome this barrier, a sense of trust must be developed, • tendency to evaluate (either - or) — overcoming this barrier requires the effort of seeing the issue from the speaker's perspective, • ignoring information that conflicts with what we "know ", • rash judgments based on only hearing partial information - we need to listen to the whole message before deciding, • emotional blocks leading to defensive or aggressive responses, and hidden agendas leading to only part of the message being received.''` "' Many of these communication difficulties appear to be present in the dialogue between planning staff and PAC (and between PAC and Council). Such difficulties must be overcome to achieve the optimal contribution from the professionalism of staff and the community knowledge of PAC members. Effective communication implies trust and an ability to place oneself in the other person's frame of reference (seeing the world as they see it). There is a need for active listening to the whole message being conveyed. In effect, a facilitating environment is needed at the PAC meetings to generate effective communication. Citizens, staff and PAC members must feel accepted and able to speak freely and openly. A facilitating environment stands in sharp contrast to the apparently defensive atmosphere in current PAC meetings. Table 4 outlines the crucial differences between facilitating and defensiveness in communications. Table 4: Facilitating and Defensive Communication Environments Facilitating Atmosphere Defensive Atmosphere • description • evaluation • problem orientation • control • spontaneity • strategy • empathy • neutrality • equality • superiority • provisional • certainty Overcoming the current dysfunctional relationship between PAC and staff (as well as between PAC and Council) requires a dedicated effort on the part of all participants in the planning process to create a facilitating environment to ensure everyone fully understands the differing perspectives of the planning issues being discussed. 35 Expediting Saint John 's Planning and Development Process 22 4.3.1 PAC Public Hearing All stakeholders called for greater efficiency in dealing with public presentations at PAC and Common Council. Stakeholders recounted "horror stories" about overly lengthy PAC and Council meetings where other crucial business was held up by extensive and, often - irrelevant presentations bordering on filibustering. When a time limit on presentations to PAC and Council was suggested, all stakeholders believed the time had come to do so. As one community development stakeholder emphatically stated: "please limit to 5 minutes!" Many stakeholders believed the public would abide by stricter presentation riles provided they know about them in advance and the riles are applied uniformly and consistently. 4.3.2 Personality -based Discussion Saint John stakeholders commented that many PAC decisions appear to be based on personalities rather than on relevant land use concerns. As members of a quasi - judicial tribunal, PAC members must carefully guard their independence and be unbiased. They cannot have a direct, and should not have a perceived, conflict of interest in the application before the PAC. Discussing personalities can lead to a perception of conflict and are often not relevant to land use matters under discussion. For example at the Saint John PAC meeting on October 2"a, 2008, one member asked an applicant about his relationship to another person. The question was well meaning, as the concern was whether or not the applicant's brother, who works in the constriction industry, was planning to store equipment in the over -sized garage for which the applicant was seeking a variance. However, despite its apparent appropriateness, members of the public at this public meeting could well have wondered why such a personal question was being asked. In the form it was asked, the question was inappropriate and the Chair could have riled it out of order. The question could have been asked in other ways, such as "do you plan on storing constriction equipment in the garage ?" Alternatively, and more appropriately, specific terms and conditions could have been placed on the variance to prevent the oversized garage from being used to store constriction equipment. Planning staff could have provided appropriate wording to assist PAC in setting such terms and conditions, had they been asked. 4.3.3 Seeking Compromise Some stakeholders were concerned that PAC spends inordinate time seeking compromises in complex and controversial planning applications. As one stakeholder put it, "PAC has too much respect for dissenting opinions." Although mediation and conciliation is a noble cause, it is not PAC's mandate to seek an acceptable compromise. The PAC's role is to recommend on the best use of land, not find a compromise that may lead to a lower quality development. W Expediting Saint John 's Planning and Development Process 23 Some stakeholders stated that PAC should focus on fundamental land use planning, not trivial details. The recent Report of the Commissioner on the Future of Local Governance focused on this issue with the recommendation that development officers deal with minor variance applications. The rationale for this recommendation was: "the present practice of having appointed planning commissioners or planning advisory committee members decide on such minor issues is too time consuming and detracts from their policy responsibilities. "'" The planning staff is supposed to be focused on the application's details in their discussions with applicants prior to the PAC meeting or in the period between PAC and the subsequent Common Council meeting. Seeking to mediate community concerns over a planning proposal can lead PAC into modifying an application on an ad -hoc basis. Quick changes to the application without thoughtful planning staff input may do more harm than good to the community. It is not PAC's mandate to make such changes, their role is to deliberate and decide on the application as submitted. Some PAC's have adopted a practice that anytime an applicant seeks to change the application following the public input at the PAC meeting, the matter is tabled. This allows the applicant to meet with staff to review the proposed changes and bring the application back to the PAC with staff recommendations. In this manner, application changes are meaningful, seeking to satisfy both the developer's intent and public concerns. 4.4 PAC and Common Council The apparent disjunction between PAC's interpretations and Council's intent in planning and development led a number of stakeholders to observe that there really isn't much need to consider PAC's decisions (with the exception of variances) as the real decision is made by Common Council. Until recently, there was no Council member serving on the Saint John PAC. Thus there seems to have been little communication and relationship between the two bodies. As a result, planning by -law amendments tended to have a hearing de novo (a new hearing) at Common Council. All the arguments for and against the proposal made at PAC tend to be repeated at Council. Saint John's double full hearing process takes considerable time from Council meetings. Recently, PAC has had one councilor serving as a member. This did not come about by design, but rather as a result of a PAC member being elected to Common Council in the recent municipal election. This fortuitous circumstance means that some commonality between the two bodies may be achieved. Almost all stakeholders believed that having more councilors appointed to the PAC would be a good thing by improving communication. However, one stakeholder voiced his opposition to this concept. In the past, he had served on PAC with councilors. He believed these councilors were there to voice the Mayor's concerns and not as unbiased, quasi - judicial PAC members. He said these councilors "tended to talk too much." The result, he claimed, was a number of successful appeals of PAC decisions to the APAB. 37 Expediting Saint John 's Planning and Development Process 24 4.4.1 PAC Appointments Many stakeholders raised concerns about the process used by the City to appoint PAC members. The concern is that the process does not seem to be open and transparent. As one stakeholder put it, "everyone knows you lobby your councilor to get onto a committee." The general public perception is that such Council appointments reflect an `old boy's club.' Several stakeholders claim that Common Council needs to be educated on the importance of having good, qualified people appointed to its committees, boards and commissions. Suggestions were provided for the types of experience that should be reflected in future PAC appointments, such as: architects, engineers, surveyors, environmental planners, councilors, business people, contractors, and lawyers. 4.4.2 Dealing with Change Some stakeholders raised concerns about the ability of PAC, Common Council and staff to deal with change. Several stakeholders suggested that Saint John is not used to change. Change is seen as risky by local developers, whereas outside development firms seem more amenable to significant shifts. However, concerns were raised about how PAC has treated outside development firms in the past. Stakeholders suggested that PAC has sought to deter outside developers, essentially creating new barriers for them. Outside developers usually bring in new financing, ideas and ways of doing things, which in turn improves and advances the local development community. Saint John needs the stimulus that outside development firms create. Comments were made by many stakeholders on the need for orientation and education for PAC members on their mandate and role in implementing the Council's planning policies. In addition, some stakeholders suggested the PAC and Common Council need training in embracing the concept of change as a good, not a bad thing for the community. 79P. Expediting Saint John 's Planning and Development Process 25 5. Streamlining the Planning Process S.1 Planning and Municipal Staff Saint John's Planning and Development Department is understaffed. Currently the Department is searching for a Deputy - Commissioner of Planning and the Senior Planner is only working part -time. It is unlikely the latter will be involved in current planning in the future. These two vacancies are filled with part -time contractual staff from a local consulting firm. But even with these contracted positions there remains a shortage of critical skills and professional and technical staff for the Department to meet its obligations in reviewing and updating the City's antiquated Municipal Plan and Zoning By -law. The result is an overworked, but dedicated planning staff struggling to accommodate the City's growing development needs. An anticipated increase in complex planning and development applications from energy mega- projects and spin -off activities will likely stretch the Department's capabilities beyond the breaking point. The Planning and Development Department is comprised of six professional staff: a Commissioner, a vacant Deputy - Commissioner position, two senior planners who do not handle current planning applications, and one planner and two planning officers dealing with applications. The senior planning officer in this latter group has been with the City for 15 years and has a wealth of local knowledge. The other two staff members have been with the City from 2'/z to 3'/z years. Planning officers have planning diplomas while the planner has a degree. The Department is facing human resource issues with respect to an anticipated retirement of a senior planner and the part -time involvement of the second as well as the need to fill the Deputy - Commissioner position. On top of these concerns, there is a need for additional professional planners to handle the more complex research and analysis for reviewing and updating the Municipal Plan and Zoning By -law. As discussed earlier in Section 4, part of the current staff workload involves preparing drawings for some applicants. Planning staff should not be spending valuable time on these trivial chores, as important as this service may be for some applicants. The community should be expected to submit appropriate scalable drawings (even if hand - sketched) with their applications. There is too great a community expectation that planning staff will provide this service. The Department should hire an appropriately qualified planning technician to transfer the applicant's drawings into a consistent and appropriate format for PAC and Council deliberations. This planning technician can also assist applicants by explaining planning procedures, ensuring they understand the application forms, and reviewing the submitted applications for completeness prior to their evaluation by professional planning staff. At times, planning staff has had to stuff envelopes to meet notification letter deadlines for upcoming PAC meetings. Professional planners should not be misusing their time for routine front office procedures. Additional support staff is also required in the Department. Expediting Saint John 's Planning and Development Process 26 Recommendation 1: Additional staff is required for Planning and Development to enable it to meet Common Council's goals of updating the Municipal Plan and Zoning By -law. A minimum of two professional planners, a planning technician and additional front office support is required. Recommendation 2: Applicants should be required to submit scalable drawings of their proposed projects, rather than depending on planning staff to prepare them. 5.2 Planning Application Process 5.2.1 PAC Meeting Schedule A major part of Planning and Development's work overload comes from PAC's current two -week meeting schedule. Most other New Brunswick PACs operate on a one -month cycle with the opportunity for special meetings during the peak constriction season, if the need arises. The problem with the PAC's rapid meeting schedule is that it places planning staff on a virtual treadmill. The first week involves identifying property owners within a defined radius of the proposed project and then sending out notices of the forthcoming PAC meeting to them. In addition, other relevant departments and agencies are contacted for their evaluation and comments on the planning proposal. The second week is reserved for reviewing the applications and preparing staff reports with recommendations for PAC. Essentially, at this pace, there is little time to reflect on appropriate modifications or to provide thoughtful input to the developers' proposals. Also, there is no time for preparing suitable `house - keeping' amendments to the Zoning and Subdivision By -laws. Such changes would reduce the number of amendments and variances that PAC and Council currently handle. Nor is there time to undertake the research needed to update the Municipal Plan and Zoning By -law. Further, the two -week schedule places undue burdens on other departments and agencies in responding to the planners' requests for their input on development applications. At times, given other pressing issues, Engineering is unable to respond with comments on applications within the two -week time frame. Several Engineering divisions must review the applications and provide comments to the planners in a consolidated manner. The result is that Engineering's critical input may be missing in the planners' reports to PAC. For example, several stakeholders spoke of a PAC approved application involving a sewer running beneath a proposed swimming pool. Apparently, in this case, Engineering input was missing, but PAC proceeded without it and approved the variance request. Changing PAC to a monthly schedule means their meetings must be handled more efficiently. This review recommends several steps to assist PAC in expediting their meetings so that a reasonable time frame for accepting, evaluating and reporting on planning proposals can be established. 40 Expediting Saint John 's Planning and Development Process 27 Recommendation 3: The Planning Advisory Committee should meet on a monthly basis. Steps need to be taken to improve the efficiency of handling planning applications at PAC meetings to permit setting monthly meetings. 5.2.2 Pre - application Consultation The City has dealt with many complex project proposals. To assist developers in meeting the City's many objectives in these major projects, there should be a pre - application consultation meeting. This consultation meeting to review the preliminary proposal and provide guidance to the developer should include all the relevant inter - departmental staff Moving to a monthly PAC meeting schedule will provide time for planning staff and staff from other relevant departments to engage in a pre - application consultation with developers. Inter - departmental consultations should occur on a regular basis for complex projects with planning staff arranging and facilitating the meetings. Recommendation 4: Planning and Development should initiate and facilitate pre - application consultation meetings with developers and other relevant City staff for proposed complex and /or major projects. 5.2.3 Developers' Information Meetings Several stakeholders spoke of the need to meet with the affected community on major projects long before the scheduled PAC meeting on their application. Developers felt that, at times, they and the local community had been `blind- sided' at PAC with critical issues being raised at the meeting for the first time. A community information meeting serves two purposes. It provides information on the proposed development to the local community, waylaying fears and possibly offsetting unfounded rumors. It also creates an opportunity for developers to listen to community concerns and modify their proposals prior to submitting the planning application. Some stakeholders suggested the City should arrange for these meetings. However, such a step by the City would add to the planners' already stressed workload. The shortage of professional planning staff limits the Department's ability to provide full support to this initiative. In addition, planning staff might be placed in the awkward position of appearing to support the developer's proposal rather than evaluating it from a professional and unbiased perspective. The concept of organizing community information meetings for major and complex projects is an excellent one. However, it should be the developer rather than the City who initiates such a meeting. Planning staff can assist by identifying venues and providing mailing lists identifying property owners in the affected area, provided that no access to information or privacy issues are associated with doing this. There is a tendency in Saint John for the community to have too high an expectation of the support they should be receiving from City staff 41 Expediting Saint John 's Planning and Development Process 28 Recommendation 5: Planning and Development should encourage developers of major and complex projects to hold community information meetings prior to appearing before PAC. Some staff support, as appropriate should be provided to developers in arranging community information meetings. 5.2.4 Planning Advocacy Several stakeholders suggested there is a need for an ombudsperson within Planning and Development to assist developers (particularly those from outside the community). From the developers' perspective, they see this ombudsperson planner serving as the `point person' for them by providing a single key contact for all of the City's needs. In other words, the ombudsperson would liaise with other relevant inter - departmental staff to ensure the project progresses effectively and quickly through the City's planning review and approval system. From a development perspective, one would expect the City's planners to serve as advocates for developers and all other applicants in expediting their applications through the City's evaluation and review processes. The concept of ombudsperson is essentially a process of advocacy — a role the planners currently perform. There should be no need for a specially designated individual to undertake this role. The public perception of the need for an ombudsperson may be more a reflection of the marginal role of the planners in the municipal administration rather than a demand for a designated position. Planners need to ensure planning applications are reviewed and evaluated expeditiously by all relevant departments. But this is difficult to achieve in their current, apparently marginal position within the civic administration. However, as Common Council, PAC and senior administration gain greater understanding of the importance of land development for achieving the City's economic and quality of life goals, planners will achieve an appropriate status and be able to work inter- departmentally to ensure projects are dealt with in an appropriate and timely fashion. Stakeholders spoke passionately about the negative attitudes about developers that they encountered from some municipal staff, particularly in Engineering, Building Inspection and Heritage Planning. Developers believed they are seen as the "bad guys, the enemy" with staff perceiving their mandate as "I am the cop to keep these bad guys from sneaking in." Although staffs role is to ensure the City's minimum standards are adhered to in the development process, this does not justify such negativity. Enhancing the planners' status as advocates for planning application review processes could assist in overcoming negative attitudes by ensuring all staff participating in the development process understand the importance of economic development and growth to the City. No recommendation is being made with respect to the community's call for a planning ombudsperson due to the resource implications. The planners are already doing what they can within the system to expedite the review and evaluation process. This request from the development community reflects to a degree, the heightened expectations they have about the level of service that the City's planners should be providing. A quick 42 Expediting Saint John 's Planning and Development Process 29 survey of other municipalities across the country shows that Saint John provides services to developers (at little cost) that exceed those being offered in other places. 5.2.5 Planning Application Forms A review of Saint John's planning amendment application forms shows that while they seek basic information, additional input should be obtained from applicants to ensure planners, other municipal staff, PAC, and Common Council comprehend the full intent of the application. As an example, Appendix B provides the first page of the City of Kingston's "Basic Application Form ", which is to be completed for all planning applications, and their "Zoning By -Law Amendment Form." More details on these forms may be found at: http: // www. cityoflc ingston .ca /pdf /planning /app basic.pdf and http:/ / www. cityofl cingston.ca /pdf/planning /app zoning pdf Saint John may not require all the details sought in Kingston's application forms, but some of it may be appropriate. As suggested above, providing added detail on the City's planning application forms may be appropriate to implement when a planning technician is hired to assist applicants. Despite the planner's assistance in completing applications, the proponent still retains ultimate responsibility for the application. As discussed previously, many municipalities have updated their web sites for downloading application forms or completing and submitting them on -line. Improving customer service in Planning and Development should include improvements to its web pages to provide citizens and developers with easy electronic access to relevant bilingual planning information and documentation. A key consideration with respect to applications is when they are considered complete. Incomplete applications should not be processed for review and evaluation. The City has been too flexible in the past in accepting partially completed applications with the requirement for staff follow up with the applicant to provide additional information. This is frustrating for citizens and developers who expect expeditious service and find their applications delayed due to incompleteness. The development officer should review the application for completeness and the application should be deemed incomplete until the development officer signs off on it. Recommendation 6: Planning staff should review planning and development application forms available from other municipalities to develop appropriate modifications for updating the City's planning application forms. Recommendation 7: Incomplete planning applications should not be processed. The current planning application form should be amended to allow development officers to sign their approval of complete applications prior to review and evaluation. The costs of providing enhanced review and evaluation service to applicants should be recovered from the fees assessed at the time of application. As discussed previously, some municipalities charge a variable fee based on the complexity of the proposal and the 43 Expediting Saint John 's Planning and Development Process 30 amount of review and evaluation time required. For example, Saint John's planning application fee of $400 is considerably lower than the $800 charged in Fredericton and $1,000 in Moncton. These New Brunswick planning application fees pale in comparison to Ottawa where the fee for a minor variance application is $850 and for zoning amendments could reach $12,000. "' On the other hand, other municipalities maintain lower fees to encourage development (in effect providing a partial subsidy to promote development). Saint John should assess its current flat fee stricture to determine whether it is appropriate to maintain it for complex and major development projects. Recommendation 8: The City Manager in conjunction with Planning and Development should review planning application fees to determine whether or not a variable fee structure is appropriate for complex and major development projects. 5.2.6 Inter - Departmental Planning Review Committee Many stakeholders spoke of the need for a regular inter - departmental planning review committee meeting to evaluate and provide input for all planning applications. With the current two -week PAC meeting schedule, such meetings are next to impossible to convene. However, moving to monthly PAC meetings permits regular monthly inter- departmental planning review committee meetings to be convened and facilitated by planning staff Relevant municipal staff should attend this monthly review committee meeting, including senior personnel from Engineering (roads, traffic, utilities), Recreation and Leisure Services, and Building Inspection. Depending on the complexity and requirements of specific planning applications, there could be a need for additional staff input from the Fire Department (for emergency access), Transit (for bus accessibility), Parking Commission, Saint John Energy and Enbridge Gas. Adding this meeting to already full schedules requires a shift in priorities and added human resources. This is particularly the case in Engineering where added professional support staff for evaluating and processing planning and development applications is essential. An inter - departmental planning review committee meeting serves several purposes. First, it ensures all key municipal staff is familiar with the scope and nature of each application. Second, other staff are able to interact with each other and offer relevant input to the planning staff s analysis for each application. Third, the meeting provides a learning opportunity for the planners and the non - planners to better understand the reasons for differing inputs. Despite the proposed monthly schedule for PAC meetings and an inter - departmental review committee, some complex applications (such as the first phase of the proposed new oil refinery) will take longer for municipal review and evaluation. The development community and citizens should not have heightened expectations that every planning application will be processed within a month — complex and major projects will require more time. 44 Expediting Saint John 's Planning and Development Process 31 Recommendation 9: Following the introduction of monthly PAC meetings, Planning and Development should convene and facilitate regular monthly inter - departmental planning review committee meetings to evaluate all planning applications. Recommendation 10: The City Manager should ensure relevant municipal departments provide representation to the inter - departmental planning review committee. Recommendation 11: Additional professional staff is required to supplement and support Engineering's critical role in reviewing, evaluating and processing planning and development applications. Having Engineering located outside of City Hall does not help in bringing together the City's key planning advisors for regular interaction on planning applications. Although Engineering support staff appears to be more than willing to assist the planners, time is spent in "telephone tag" seeking essential information on planning applications. If possible, it would be helpful to have key Engineering staff relocated, at least part -time, to City Hall. Recommendation 12: The City Manager and City Engineer should consider relocating key personnel to City Hall, at least on a part -time basis, to improve inter - departmental interaction and communication relating to planning matters. A further essential contribution by other municipal staff would be their regular attendance at monthly PAC meetings. Several stakeholders mentioned that PAC, at times, has set unreasonable terms and conditions on applications. As a result, there have been occasions when Engineering staff questioned the appropriateness of these conditions after the fact. It is important that appropriate senior staff from Engineering and Leisure Services be present at PAC meetings. They can provide technical advice and respond to PAC's questions. In their absence, the onus is placed on planning staff to respond to technical questions from the public and the Committee. At times, these questions are beyond the technical competence of the planners. Recommendation 13: Appropriate senior staff person from Engineering and Leisure Services should attend the monthly PAC meetings as a resource to the Committee. 5.2.7 Planners' PAC Reports A report is prepared for each application for Municipal Plan and Zoning By -law amendments, subdivisions, and variances. The Planning Commissioner assigns 45 Expediting Saint John 's Planning and Development Process 32 individual planners to handle specific applications. Each planner then determines the circulation radius for the notification letter, meets with the applicant to discuss the proposal, undertakes site visits, seeks inter - departmental input, reviews and evaluates the proposal with respect to the City's planning legislation and policies, and finally prepares a report on the application for PAC with a firm recommendation. The planner's recommendation will be to either approve the application with suitable conditions or to deny it. If a planner recommends denial of an application, PAC has the discretion to approve it based on the Committee's interpretation of the best use of the land. In approving such an application, PAC will usually set specific terms and conditions. Planning staff must be prepared to suggest suitable conditions for PAC's consideration should the staff recommendation be overturned. This process is normally referred to having appropriate terms and conditions available in their "back pocket" for the Committee's consideration. APAB has argued in recent appeals that reasons must be provided when PAC chooses to reject their planners' recommendations. In these appeal cases, APAB requests the presence of the PAC Chair to explain the Committee's rationale for its decision. To ensure the decision rationale is clear in case of appeal, all applications in which the PAC overturns staff recommendations should be referred back to staff for comment at the meeting to ensure the Committee's minutes capture the full intent of PAC's decision. Recommendation 14: Planning staff should be prepared to provide terms and conditions for applications that they have recommended for denial. Recommendation 15: When PAC decides to overturn a planning staff recommendation the Committee should ensure there is adequate discussion for the minutes to provide clear reasons for the decision. When this situation occurs, staff should be given the opportunity to comment. 5.2.8 Planning Application Notification Letter The Community Planning Act does not specify the form of notification to the local community for planning applications at the PAC level. However, over the years, planning practice in Saint John and in some other communities has led to the circulation of a notification letter to nearby property owners. The notified property owners are located within a specified distance from the applicant's property. In its (guidelines to District Planning Commissions, the Province recommends notification be sent to all neighbouring property owners within 100 meters of the property lines of the applicant's parcel in unserviced areas and 60 meters in serviced areas. "i The notifications should be mailed in a timely manner. A recent APAB decision riled that a reasonable effort (such as mailing) must be made, but not extraordinary notification. `ii In this APAB case, the appellant stated he did not receive the courier notice as it was left "atop the neighbourhood mailbox, but he was not available to pick it up until after the 46 Expediting Saint John 's Planning and Development Process 33 [RDPC] meeting was held." He claimed that "he was not properly notified, and deprived of the right to oppose the application." The APAB found that: ... the intent [of the legislation] was to make a reasonable effort to notify neighbourhood landowners of applications for variances that may impact their own property. In this case, we believe the process undertaken by the RPDC to notify the Appellant of the meeting ... was reasonable and complies with the spirit and intent of the Act. " -' In Saint John's case, PAC's "Rules of Procedure" call for the notification by mail to property owners within 100 meters of the applicant's property. In addition, PAC's "Rules" permits the Commissioner of Planning and Development to circulate the notification beyond the 100 meters, if the particular application warrants doing so. This discretion could be significant for specific major or complex projects. For example, Fredericton's PAC was challenged by the APAB for not extending their notification distance for a particularly controversial variance. ""° However, this discretion must be used with care as it leaves the Commissioner open to challenge from citizens and developers for not notifying more broadly in other cases. The problem is that, in many situations, planners do not know at the notification stage, what level of controversy a specific planning application will generate. Recommendation 16: The notification radius for all planning applications should be fixed at 100 metres. The current discretion given to the Commissioner of Planning and Development to extend this radius should be removed from PAC's "Rules of Procedure." One stakeholder questioned the validity of the notification letter's wording as it purportedly "requests people who object to proposals to come forward with their comments." He suggested the notification letter be modified to also ask for comments from people and organizations supporting the proposal. This approach would provide a balanced approach to development proposals and possibly help minimize the adversarial process at PAC and Council meetings. Recommendation 17: Planning and Development should review the wording of the standard notification letter to ensure it offers a balanced invitation to comment on the planning proposal. 5.3 PAC Process and Procedures 5.3.1 PAC as a Quasi - Judicial Tribunal PAC members form a quasi - judicial tribunal. Their recommendations to Council and decisions on minor variances interfere with private property rights. As a quasi - judicial tribunal, PAC members must avoid being lobbied by individuals and groups on planning matters prior to a PAC meeting. As Chair of Fredericton's PAC, I received telephone calls about planning issues coming before PAC. I pointed out we were a quasi - judicial body and thus I was unable to speak 47 Expediting Saint John 's Planning and Development Process 34 to the specific case, but I could outline the process for handling the matter at PAC. Pointing out the "judicial" nature of PAC's deliberations usually led to an abrupt halt to any lobbying. Recommendation 18: As members of a quasi - judicial tribunal, PAC members must avoid being lobbied by individuals and groups on planning matters. 5.3.2 Appointing Councilors to PAC Most New Brunswick PACs have council members appointed to serve on the committee. For example, Fredericton's PAC has nine members, with five citizens and four councilors. Their PAC is seen as one of the more important of the City's standing committees with councilors often seeking an appointment to it. Serving on PAC allows these councilors to immerse themselves in proposed developments so they are at the forefront of what is occurring in the community. At Fredericton Council meetings, these councilors are often asked to explain PAC's recommendations, thus providing their Council colleagues with further background on complex planning issues. Appointing elected councilors to planning advisory bodies is common in other provinces. As discussed previously, the norm in many provinces is that Council as a whole serves as the planning body. An important benefit in having several councilors on PAC is that the public perceives that the presentations they make at PAC are being heard by councilors. Hence, they believe they are not compelled to repeat their presentation at Common Council. In turn, fewer public presentations expedite Council's handling of planning matters at their meetings. A few stakeholders were concerned that councilors on PAC would have a conflict of interest at the Council meeting. This is not the case. The only time councilors on an advisory committee would have a conflict would be if Council served as an appeal body to their final decisions. For example, if the Community Planning Act was changed to make Council the appeal body for PAC's variance decisions, then conflicts could arise. But this is not the case as appeals to PAC's variance decisions are made directly to the APAB. PAC's other decisions on applications relating to the Plan, Zoning and Sub- division By -laws are recommendations to Council. However, councilors serving on PAC need to understand they are "wearing two hats." First is as a PAC member where the only factor to consider is the best use of the land. Second, at Council, this same person may take other, more political, concerns into consideration. Appointed councilors serving on other PACs, at times, publicly state that they are voting one way at PAC but may vote differently at Council. The community appears to understand this subtle difference. As previously discussed, PAC is required under the Community Planning Act to have a majority of citizens on the Committee. With its nine members, PAC could have up to four elected councilors appointed to the Committee. 48 Expediting Saint John 's Planning and Development Process 35 Almost all stakeholders supported the appointment of additional councilors to PAC to improve the communication and relationship between the two bodies. One approach could be to consider appointment of the councilors elected -at -large to PAC given their broader community mandate. Recommendation 19: Common Council should appoint up to four councilors to PAC as vacancies occur over time. Despite its statutory status, PAC is a committee of Common Council. All PAC members are appointed by Council for a fixed term and serve at the pleasure of Council. Sec. 12(2)(c) of the Community Planning Act allows Council by resolution to "remove any member." As discussed previously, PAC remains accountable to Common Council with respect to the implementation of the City's planning legislation. With the exception of minor variances, it is Council that decides on planning matters after considering PAC's recommendations. However, PAC does have the right "to advise and make recommendations" and "to give its views to council ... on any by -law proposed to be enacted [under the Community Planning Act] ... whether or not such views have been requested...." (Section 13(b)(c). The Act also provides that PAC appointments "may be members of the council or servants of the municipality" (Section 12(3)(a). Thus Common Council could appoint both elected councilors and staff members to the PAC. The appointment of councilors to PAC is common in New Brunswick, while the appointment of municipal staff is less so. At this stage, appointing municipal staff to PAC is not recommended. 5.3.3 Saint John's appointments procedure PAC appointments should consist of qualified and knowledgeable individuals able to provide sound planning advice to Common Council. As suggested by stakeholders, such candidates could be drawn from the related fields of architecture, engineering, surveying, the business community, constriction, environmental experts and so forth. On discussing the appointment process with city staff, it was noted that the Common Clerk receives appointment applications. In some cases, interviews are held and the final selection made by a committee of councilors. Despite this open approach, the perception of stakeholders was that the City's appointment process is a "closed shop" — one in which newcomers to the City would have little opportunity to become involved in civic government. Recent PAC appointments have gone through a more open process where advertisements were placed in the newspaper seeking applicants, interviews were held and two appointments made. A quick search of the City's web site did not readily reveal information on the procedures for an appointment to a municipal board or committee. An appointments application form was eventually found in the "application forms, permits and licenses" section of the web site. But there is little information to draw a potential applicant to this specific web 49 Expediting Saint John 's Planning and Development Process 36 page. In comparison, the City of Winnipeg's web site places the request for citizen appointments to its boards and commissions prominently on its opening page (see: http://www.winnipeg.ca/interhoiiV). It is important that public perception of transparency and openness in the Council's appointment process be maintained. The community should be fully aware of the process. The appointment application form should be prominently displayed on the City's web site. In addition, appropriate advertising should encourage this form of community participation. Another means of overcoming possible poor public perception of the City's appointment process would be for Common Council to consider appointing citizen members to Council's selection committee. As pointed out by Houle and Sossin: As in other areas of impartiality and independence concerns, the problems in such settings relates not to evidence of actual conflict or predisposition but the appearance of potential conflict or predisposition in the eyes of the community. " ". Recommendation 20: The City's appointment process should be reviewed to ensure the public is aware of their opportunity to apply for an appointment to PAC and other civic bodies. Appointees to PAC need to be properly briefed and oriented by both the Chair and the Commissioner of Planning and Development to ensure they understand PAC's mandate and quasi - judicial function. In addition, the City Clerk's office or the Commissioner should properly notify PAC members who are not re- appointed by Common Council. Recommendation 21: PAC appointees should be properly briefed and oriented on their role and mandate. In addition, the City Clerk or Commissioner of Planning and Development should notify PAC members who are not re- appointed by Common Council. 5.3.4 PAC Meeting Location PAC meetings held in the Council Chambers create an intimidating setting for ordinary citizens and may discourage open dialogue on planning matters. Several stakeholders suggested that PAC should meet in a more informal boardroom or committee room where everyone sits at the same level. Currently, City Hall does not have a committee room suitable for PAC meetings. However, this situation may change if Common Council adopts a standing committee system of governance. In the interim, consideration should be given to holding PAC meetings in a more informal setting outside of City Hall. For example, a suitable committee room could be provided at the Trade and Convention Centre. There may be concerns about providing simultaneous translation at such a PAC meeting. However, translation services are regularly provided at meetings at the Trade and Convention Centre, so this should not be an obstacle to relocating PAC meetings there. 50 Expediting Saint John 's Planning and Development Process 37 Recommendation 22: To encourage more open public participation in the planning process, PAC should relocate their meetings from the Council Chambers to a more informal committee room or boardroom. 5.3.5 PAC's Informal Dinner PAC has a practice of meeting for a light meal prior to their scheduled meeting. At this informal setting, they review the meeting agenda and pose questions to staff about the items to be dealt with at the regular PAC meeting. Having a meal prior to the regular meeting reflects the reality of a larger city where commuting time prevents members from traveling home after work and returning for the meeting. However, the practice of discussing agenda items in this private session with planning staff is cause for considerable concern. As previously discussed, PAC is a quasi - judicial tribunal. Hence, applicants should be apprised of all PAC's oral and written discussion on their cases. Meeting privately prior to the public session and discussing applications does injustice to an open and transparent process and contravenes the principles of natural justice. PAC should always question planning staff in public on their report and recommendations. There is a benefit in doing this. In complex and controversial applications, probing the staff report allows PAC members to ask critical questions before the public presentations. In this manner, PAC members are able to ask questions that reflect community concerns. If these concerns can be dealt with early on with comprehensive responses from planning staff, then some members of the public may have their issues addressed and thus not feel compelled to address PAC. In turn, this step can save meeting time. Recommendation 23: PAC should not be discussing planning matters or applications at the informal dinner prior to the public session. Concerns and questions for planning staff about applications and other items on the agenda should raised in public. On the other hand, the informal pre - meeting dinner provides a good opportunity for social interaction between the PAC members and planning staff Such interaction develops trust and overcomes communication barriers, which in turn, leads to a more open and facilitating PAC meeting. 5.3.6 PAC Seating Arrangement As discussed above, the community perceives a dysfunctional relationship between planning staff and PAC. The seating arrangement at the meetings in the Council Chambers does nothing to dispel this perception. The PAC Chair and members sit in the Mayor's and councilors' seats while planning staff are relegated to the front seats at the front of the public gallery. This places the 51 Expediting Saint John 's Planning and Development Process 38 Chair, Commissioner and planning staff at a disadvantage, as they are unable to effectively communicate with each other as the meeting progresses. Having the Commissioner or delegate sit at the right side of the Chair (in the City Manager's seat) would allow them to interact informally during the meeting. The Commissioner or delegate could provide a short note to the Chair suggesting steps for dealing with planning issues as they arise. In addition, the Commissioner or delegate can advise the Chair on possible terms and conditions and their applicability as well as suggesting other municipal inter - departmental staff be asked for their input as warranted. Recommendation 24: Seating arrangements at PAC meetings should be changed such that the Commissioner of Planning and Development or delegate sits beside the PAC Chair to provide advice as required. 5.3.7 PAC Meeting Procedure Items with representation Prior to the meeting, planning staff should greet the public to determine the agenda items in which they are interested. The list of items for which there is representation is then provided to the PAC Chair at the start of the meeting. The Chair, with support of the PAC, can modify the agenda to deal with the items that the public has come to participate in and leave other items without representation until the end. In this manner, the public and applicants may be able to leave as soon as their particular item has been considered. Recommendation 25: Planning staff should identify applicants and others for specific items on the PAC agenda and notify the Chair at the start of the meeting. The Chair, with PAC's concurrence, should amend the agenda to deal first with the items having representation. Chair's introduction Each PAC meeting should begin with the Chair informing the public about how the Committee handles applications. This sets the stage for the Chair's subsequent interventions should discussion stray off topic or be too lengthy. A suggested format for this introduction is included in Appendix C. Recommendation 26: The Chair should orally present a simple outline of PAC's procedures for handling each application to the public at the meeting. This allows the Chair to subsequently intervene to curtail lengthy or irrelevant presentations. Introducing individual applications The current PAC practice is for the Chair to read into the record all of the property details listed on the application cover sheet. This is unnecessary, confusing to the public, and a 52 Expediting Saint John 's Planning and Development Process 39 misuse of time. The Chair should merely state the agenda number, the applicant's name and address, and the purpose of the application (plan amendment, change in zoning, subdivision, or variance). Recommendation 27: In introducing each application, the Chair should state the agenda number, the applicant's name and address and purpose of the application. Further, for each item, the Chair reads aloud the planner's executive summary and recommendation. Although this step may expedite the meeting, there are several reasons why it should not be done. First and foremost, the public may not understand the intent. Listening to the Chair read the planners' executive summary and recommendations may lead to a misunderstanding that the Committee has already come to a conclusion on the application, thus the rest of the session is merely rhetorical. Although this perception is erroneous, it could lead to difficulties for PAC from the community's standpoint. Second, the planners, not PAC, become responsible and accountable for their reports and recommendations. Third, the planners can add to their synopsis to provide further information to the public about the application prior to their participation at the meeting. Fourth, asking each planner to provide a synopsis of their report provides the meeting different voices. This, in turn, improves overall communication and participation at the meeting. Recommendation 28: Planning staff should provide a verbal synopsis for each application at the PAC meeting. Planning staff reports The planners' reports provide a comprehensive analysis of each application. This analysis includes discussion on how the proposal conforms to the City's current planning legislation, critical inputs from inter - departmental and agency sources, impacts on the neighbouring community, and a firm recommendation with proposed conditions for approval, if appropriate. These reports conform to the quality standards of planning staff reports at other municipalities. Reading the fiill report aloud for each application would be very time consuming and inappropriate. Fortunately, each planning report has an executive summary along with a recommendation. In many cases, providing a verbal synopsis of the application based on the executive summary at the PAC meeting will be sufficient. However, in specific applications where there is a known community concern or other factors, selected portions of the staff report could be added to the synopsis. For example, in the Tannery Court application discussed at the October 21st PAC meeting, supplementing the executive summary with the report's paragraph on the need 53 Expediting Saint Johns Planning and Development Process 40 for a large parking variance would have been helpful for the public. They would have heard the reason for this variance at the beginning of the meeting rather than being forced to question and probe to find the reason. As discussed above, PAC members should question planning staff on their recommendations and the report's contents in public (not at the PAC's informal meal). The Chair should not lead in questioning staff, but rather allow PAC members to pose questions. If some issues have not been covered, the Chair could cover the gap with his questions. This approach allows the Chair to focus on maintaining order, keeping the meeting on track and operating within its defined procedures. Chairing PAC meetings Besides the normal functions of a Chair, the role of the incumbent is to expedite the Committee's procedures, maintain order, and ensure the members and the public has a reasonable opportunity to voice their opinions. Since all discussion and debate flows through the Chair, the incumbent is necessarily attentive to the process being followed. The Chair should not engage in debate with PAC members or the public. Robert's Rules of Order outlines the procedure for vacating the Chair if the incumbent wishes to engage in the debate as follows: The chairman sometimes calls a member to the chair and takes part in the debate. This should rarely be done, and nothing can justify it in a case where much feeling is shown and there is a liability to difficulty in preserving order. If the chairman has even the appearance of being a partisan, he loses much of his ability to control those who are on the opposite side of the question. There is nothing to justify the unfortunate habit some chairmen have of constantly speaking on questions before the assembly, even interrupting the member who has the floor. One who expects to take an active part in debate should never accept the chair, or at least should not resume the chair, after having made his speech, until after the pending question is disposed of The presiding officer of a large assembly should never be chosen for any reason except his ability to preside.'....' Recommendation 29: The PAC Chair should conform to Robert's Rules of Order and refrain from entering the debate on any application before the Committee. Setting limits on public presentations The public participation process held by the PAC is not the statutory hearing mandated by the Community Planning Act — the one held by Common Council is the required one. This means that PAC can implement discipline on presentations being made at their meetings by: • limiting speakers to 5 minutes or less, • seeking a spokesperson or two to speak on behalf of a larger delegation, within a limited time period, 54 Expediting Saint Johns Planning and Development Process 41 • restricting the number of speakers in a given delegation, • constraining the discussion on a given application by a delegation of speakers to a set time, say one hour or less, • curbing the repetition of the same argument by multiple presenters, and • confining the discussion to issues relevant to land use, by riling out of order irrelevant arguments. These presentation riles should be published in advance and reiterated in the Chair's introduction at the beginning of the meeting. The Chair then needs to enforce these restrictions consistently and fairly. There are many occasions when a Chair has to politely steer presenters away from irrelevant issues — common irrelevant issues include how the project may affect property taxes or competition with other businesses or who are the future users. Taxes, economic competition and future users are not matters for PAC consideration, although they may concern Council. PAC is expected to only consider land use planning issues, not potential users nor the economic benefits or costs of development. The Chair can readily and politely rile other discussion out of order. As an example, the APAB has riled that DPCs (and PACs) must focus on land use issues: Where we disagree with the [district planning] commission members is that notwithstanding the neighbourhood concerns about congested student housing... their decision must be based upon planning principle — the "desirable for the development of the land" principle. While they are right to listen to neighbourhood concerns, the Act imposes on them the responsibility to make decisions based on the best use of the land (emphasis added).'''`" Recommendation 30: PAC should amend their "Rules of Procedure" to incorporate reasonable time limits on applicant and public presentations to the Committee. In addition, the Chair should enforce reasonable limits on repetition and irrelevant issues. These steps to expedite PAC's handling of complex and often contentious planning applications have been successfully used in other communities. Applicants and others attending the proceedings believe the planning applications were handled fairly and openly. Further, within the established riles of procedure, everyone had ample opportunity to present their points of view. Public presentations The formal PAC Chair's ritual of calling out three times: "is there anyone present who wishes to speak in favour" and "is there anyone who wishes to speak against the project" is intimidating for citizens. PAC as a quasi - judicial tribunal requires some formal stricture, but it is also meant to be a venue for dialogue and discussion that is less imposing than that found in a courtroom. 55 Expediting Saint John 's Planning and Development Process 42 There is no need for this formal approach in seeking public involvement. A softer, more appropriate approach would be to ask: "is there anyone who wishes to speak to this application ?" Repeating this phrase during the public presentation portion of the meeting gives others, who initially were not ready, with an opportunity to speak. Although it may be convenient to have a regular order to the presentations (i.e. those in favour first and those opposed second), this is not essential for the PAC's decision - making. Recommendation 31: PAC's "Rules of Procedure" should be modified to allow the Chair to encourage public participation by seeking input in a friendly and less formal manner. PAC decision - making process The normal procedure for each case is that the applicant, if in attendance, is called first, to present their case, if they wish. The applicant is followed by public presentations. After the public session, PAC may recall the applicant to respond to further questions from PAC members. Inevitably in a complex or controversial planning proposal, the public will ask various, often irrelevant, questions. PAC members must exercise careful judgment to ensure only relevant land use related questions are asked of the applicant. At this stage, having received all of the information required, PAC is able to publicly discuss the merits and pitfalls of the application. The discussion must focus on land use, not other irrelevant matters. For example, in the October 21st meeting on the Tannery Court application, much of the discourse dealt with social housing policy, which is not PAC's purview. However, since PAC recessed behind closed doors for a discussion on the Tannery Court application, the public has no knowledge of what factors the Committee considered in making their decision. Taking a recess implies a "break" in the proceedings, not an "in- camera" private discussion of the matter being debated. Despite this, PAC chooses to go into such private sessions to discuss controversial planning applications. This is contrary to the principles of natural justice. As discussed previously, the applicant is entitled to know how PAC reached its decision and the factors they considered. There are several issues that relate to PAC's "private" discussion sessions. First, as one stakeholder pointed out, it "is offensive to people in attendance. I continually hear this when I am sitting in the chambers ... the perception is not good." Other stakeholders also raised concerns about the efficacy of this practice. Second, the approach is contrary to Provincial policy as outlined in A (guideline on the Conduct of District Planning Commission Meetings: All regular monthly meetings shall be open to the public. The meetings will be closed when dealing with legal and personnel issues. All other deliberations will be open to the public except voting periods.'...."' The Provincial policy states that all deliberations on a planning application must be done in public. Voting in private only occurs in extra - ordinary circumstances. 56 Expediting Saint John 's Planning and Development Process 43 Gary Meresereau, Manager of the Community Planning Section stated that the Province allows DPCs to vote behind closed doors due to the relatively small size of their communities. In smaller communities, grudges and conflicts may arise among close neighbours. However, in larger urban centres, such as Saint John, this is not the case. "'" As a Council appointed committee, PAC should be bound to the same riles as Common Council on meeting in a private or closed session. The Saint John Council Procedural By -law establishes that closed sessions can only be held in conformance with the provisions of the New Brunswick Municipalities Act as follows: 10.2(4) If it is necessary at a meeting of a council or a committee of council to discuss any of the following matters, the public may be excluded from the meeting for the duration of the discussion: (a) information the confidentiality of which is protected by law; (b) personal information; (c) information that could cause financial loss or gain to a person or the municipality or could jeopardize negotiations leading to an agreement or contract; (d) the proposed or pending acquisition or disposition of land for a municipal purpose; (e) information that could violate the confidentiality of information obtained from the Government of Canada or from the Province; (f) information concerning legal opinions or advice provided to the municipality by a municipal solicitor, or privileged communications as between solicitor and client in a matter of municipal business; (g) litigation or potential litigation affecting the municipality or any of its agencies, boards or commissions, including a matter before an administrative tribunal; (h) the access to or security of particular buildings, other strictures or systems, including computer or communication systems, or the access to or security of methods employed to protect such buildings, other strictures or systems; (i) information gathered by police, including the Royal Canadian Mounted Police, in the course of investigating any illegal activity or suspected illegal activity, or the source of such information; or 0) labour and employment matters, including the negotiation of collective agreements. It is apparent from this list that PAC should only be meeting in a closed session for a limited number of reasons, such as: obtaining legal opinion from the City Solicitor, and personnel matters related to municipal staff All other discussion regarding planning applications must take place at the public PAC meeting. 57 Expediting Saint John 's Planning and Development Process 44 Recommendation 32: PAC should amend its "Rules of Procedures" to define the specific matters that allow the Committee to meet in closed "in- camera" session. Such matters include receiving legal opinion from the City Solicitor and personnel issues. All other PAC business must be conducted in open, public session. When PAC chooses to go into closed session, the secretary and planning staff should be present (unless it is a direct personnel matter regarding a specific planning staff member). This will ensure the minutes of the closed session are kept in accordance with the Municipalities Act: Section 10.2(6) If a meeting is closed to the public pursuant to subsection (4), a record shall be made containing only the following: (a) the type of matter under subsection (4) that was discussed during the meeting; and (b) the date of the meeting. The Municipalities Act is also clear with respect to the limited decisions PAC can make in closed session: 10.2(5) If a meeting of a committee of council is closed to the public pursuant to subsection (4), no decisions shall be made at the meeting except for decisions related to: (a) procedural matters, (b) directions to an officer of the municipality, or (c) directions to a solicitor for the municipality. Thus it is clear that planning applications as such should not be discussed in closed session. Further, no new information relating to a planning application can be introduced in the closed session. As pointed out in several APAB decisions, it is patently unfair to the applicant to introduce information to which they are not privy and cannot defend against. For example, in the case of Clark v. Royal District Planning Commission, the APAB riled: Although Mr. Clark had a fair and reasonable opportunity to present his case before the commission on September 18, 2007, we note that he and the development officer left the meeting so the members (we presume), could discuss the matter and vote in private. Although we do not encourage this process (where discussion and voting takes place in the absence of the applicant), this particular hearing is troubling since the Minutes of the meeting reflect that the Director, John Baird, spoke against the variance application after a motion had been made to reject the Staff Report and approve the variance. 58 Expediting Saint Johns Planning and Development Process 45 This would be manifestly unfair as Mr. Clark is not aware further representations are made contrary to his interest after he has left the room and has no opportunity to reply. In and of itself, this would be a breach of the principles of fairness and natural justice, which apply to all administrative Board and Tribunals.'i PAC's current practice of recessing and discussing applications during their meetings contravenes Provincial policy. In accordance with the principles of natural justice and riles of administrative law, the applicant and other parties have the right to be apprised of all aspects relating to the application. The APAB has upheld this right in several rulings, for example: The meetings held by the RDPC at which they discuss and decide matters which affect private property, are subject to the basic procedural guidelines of administrative law in Canada. Fundamental to these are the right of disclosure of the case to be met, the right to be present while evidence is presented, the right to present one's case and the right to be informed of the reasons for a decision.... there is a ditty upon the commission to provide a reason ft)i- their decision, as this allows parties to see that all issues and facts have been carefully considered (emphasis added). "' By discussing applications in private, voting in public and not maintaining minutes of the discussion, PAC is exposing itself for potentially successful appeals to its decisions. The APAB has grave concerns about the lack of minutes of such private discussions as outlined in Harrison Lewis v. Greater Moncton Planning District Commission: Once again, the Board finds itself in the position of not having evidence for the reason the commissioners came to the decision they did. There is a vast difference between a decision, and the reasons for the decision.... You have a recommendation made by Staff, which is rejected by the commission, but there are no reasons given in the minutes of the meeting to explain the reasons for the decision, and at the appeal hearing, none of the commissioners present themselves to be questioned or to explain the reasons for the decisions. How in the world is the Board to adjudicate the important issue of the process followed by the commission if there is no evidence to show how they came to their decision, what documents they saw, or did not see, what did they consider, etc. ?'i" The APAB goes further in this case to state: This is not to question the jurisdiction of the planning commissions. The purpose of Sec. 35(b) of the Community Planning Act is clear.... However, this is not an unfettered discretionary power. As an administrative body exercising quasi - judicial functions, and in particular where that body is making decisions which affect such an important matter as the use of private property, the planning commission has the responsibility to provide a clear reason as to why they chose to restrict those rights.'i"' 59 Expediting Saint John 's Planning and Development Process 46 Recommendation 33: If PAC does meet in closed session, the Secretary and relevant planning staff should be present to take minutes and address procedural issues, which may arise. Setting terms and conditions Many stakeholders raised concerns that PAC is setting terms and conditions to planning application approvals without sufficient input from planning staff As discussed previously, this practice may lead to Council having to change onerous conditions set by PAC and it can cause delays as Building Inspection insists on all conditions being met before a building permit is issued. This latter problem could be resolved, in part, by Building Inspection issuing permits in phases (such as a foundation permit) The APAB raised concerns about the efficacy of appointed commissioners (and by extension, PAC members) taking it upon themselves to act without planning staff input or in rejecting staff recommendations: Even if it were the responsibility of the commission member to look at alternate uses when there is a variance application before them (and that is a highly dubious proposition), they should not have embarked upon such an expedition without staff input .... Must the TPDC follow staff recommendations? No, but we would expect to hear substantive reasons why they do not.'i'° As discussed previously, the PAC should seek planning staff advice during their deliberations including setting or changing planning application approval terms and conditions. Recommendation 34: PAC should not set terms and conditions for approved planning applications without seeking planning advice at the meeting. Absent applicants A concern raised by many stakeholders is PAC's current requirement that if applicants are not present at the meeting, their applications are tabled until they are available. Although such a step is admirable from a "fairness" perspective, it is unnecessary. There is no legislation forcing applicants to attend PAC or Council meetings dealing with their application. Although attendance is advisable, it is the applicant's choice whether or not to attend. Tabling such applications adds to planning staff workload and inconveniences citizens who may have attended the meeting to hear the case. Planning staff will need to re- circulate the notification letter to the nearby property owners. Notified citizens may feel there is a need to come to the subsequent meeting due to an apparent complexity of the item (since PAC tabled it for reconsideration). They may then decide to attend and speak .f Expediting Saint John 's Planning and Development Process 47 at the second PAC meeting, when they had not done so at the first meeting. Tabling absentee applicants' cases contributes further to time spent at PAC meetings. Recommendation 35: PAC should handle all applications on their agenda whether or not applicants are present at the meeting. Written decisions Applicants have a right to know the basis of a PAC decision. This right should be respected by providing in writing: the Committee's decision, the reasons for it, and information on the applicant's right of appeal to the APAB. If there is full public discussion of the application, then a copy of the relevant minutes outlining the rationale for the decision may suffice. As pointed out by the APAB: ... there is a duty upon the commission to provide a reason for their decision, as this allows parties to see that all the issues and facts have been carefully considered. These reasons must be delivered to the parties in writing and are the only way a party could properly assess whether an appeal should be lodged. "' - Recommendation 36: PAC and planning staff should provide a written copy of decisions and the reasons for them to applicants. This letter should include information on their right to appeal PAC's decision. 5.4 Common Council Meetings Saint John Common Council's meeting procedures are well defined in By -Law M -5, A By -Law Respecting The Procedures of the Common Council. Sec. 10 outlines the procedures for "Delegations /Presentations" in which delegations and speakers must pre - register and submit a copy of their presentation to the Common Clerk four days prior to the regular Council meeting. In addition, presentations to Common Council are limited to 15 minutes. Although Council's Procedures By -law sets time limits for presentations and requires the submission of presentations four days prior to the Council meeting, stakeholders pointed out that this constraint seems to be rarely enforced. To better control their meetings, Common Council, through the Presiding Officer, the Mayor, should ensure the Rules of Procedure are followed with respect to presentation submissions prior to the Council meeting, and should consistently enforce time limits on presentations. For example, in Ottawa, presenters coming before Council have a large flat screen monitor in front of them which, in very large numerals, counts down the time remaining for their presentation. The Mayor of Ottawa consistently enforces the time set for each presentation. A further option for Common Council to consider is limiting the presentation time even further. As discussed previously and outlined in Table 3, many other municipalities limit presentations to five minutes. AN Expediting Saint John 's Planning and Development Process 48 Recommendation 37: Common Council should enforce its current 15- minute time limit for presentations to Council and consider reducing the presentation time to 5- minutes. Council's public hearing on Municipal Plan and Zoning By -law amendments is a statutory requirement under the Community Planning Act. As such, the Council may not have PAC's discretion in setting further limits to planning related presentations. A legal review is needed to determine whether or not Common Council can establish other presentation limits, such as: • limiting speakers to 5 minutes or less, • restricting the number of speakers in a given delegation, • constraining the discussion on a given application by a delegation of speakers to a set time, say one -half hour, • curbing the repetition of the same argument by multiple presenters, and • confining the discussion to issues relevant to land use, by riling out of order irrelevant arguments. As discussed previously, appointing councilors to PAC may help to reduce the number of Council presentations on planning matters Recommendation 38: The Common Clerk and City Solicitor should review Common Council's Procedures By -Law to determine whether additional limits can be incorporated on delegations and presentations on planning matters. As discussed previously, Common Council, like PAC, serves as a quasi - judicial tribunal in making decisions on land use planning matters. This means councilors should not be pre judging a planning proposal or application before all evidence is provided to them. In other words, as some stakeholders pointed out, councilors should not be taking positions nor making public statements on their objections to or support for any planning matter until after Council in session has deliberated and decided on the issue. Further, as members of a quasi - judicial tribunal, care must be taken by councilors to prevent lobbying individuals or groups on planning matters prior to the Council session where the issue is to be decided. Recommendation 39: As members of a quasi - judicial tribunal, Council members should not be pre- judging or publicly commenting on a planning proposal or application until after the matter has been dealt with by Council in session. 62 Expediting Saint John 's Planning and Development Process 49 5.5 Community Participation 5.5.1 Electronic gateway Increasingly, the public is seeking information about the City and planning matters on- line. Thus, it is important for the City to improve its web site to enhance community access. A review of other municipal web sites revealed significant differences between them and Saint John. In most cases, planning documents were available on -line for downloading to the applicant. In other, more sophisticated situations, planning documents were available for electronic submission and processing. However, one of the difficulties facing Saint John in mounting planning material on its web site is the need for a bilingual format. While this is not technically difficult, it does add to the cost and time required for mounting the material. A key feature on many municipal web sites is a Frequently Asked Questions (FAQ) page. A number of the common questions asked of Planning and Development could be placed on a FAQ page. This step could reduce the number of calls and visits by citizens seeking basic planning information. Similarly, having the Municipal Plan and Zoning By -law and their accompanying maps easily available on -line may reduce calls from lawyers and real estate agents seeking the planning status of individual properties. They could easily obtain this information by accessing access relevant maps. Recommendation 40: Planning and Development, in cooperation with other municipal departments, should upgrade their on -line web presence to provide a FAQ page and downloadable planning documentation in a bilingual format. 5.5.2 Interactive public participation The next stage in developing an electronic gateway is to develop an interactive capacity for planning matters. In 2000 -02, a UNBF graduate student researched the use of an interactive web site for controversial planning proposals in Saint John and other municipalities. Rima Ammouri's research provided up -to -date mapping and related planning material on an interactive web site for community participation. Her interactive research sites included planning projects in Saint John, Oromocto and Fredericton.'i°' Ammouri's research found that the interactive sites increased public engagement and understanding in these specific planning projects. Unfortunately, this electronic democracy capability was not retained by Saint John (nor, by the other municipalities). However, as web capabilities continue to improve, Planning and Development should be on the forefront in developing on -line interactive public participation tools for major and complex planning proposals. This step will enhance citizen engagement and understanding, which will, in turn, lead to expedited PAC and Common Council deliberations on planning matters. 63 Expediting Saint John 's Planning and Development Process so Recommendation 41: Planning and Development should develop an on -line interactive public participation process to encourage a bilingual community dialogue and discussion on major and complex planning proposals. 5.5.3 Policy manuals and other publications Many stakeholders suggested that Planning and Development and other relevant departments should prepare comprehensive written policy and procedures manuals to assist in land development projects. Such manuals should include new and enhanced standards for development such as landscaping, tree planting, and design aesthetics as well as engineering and utility standards. As discussed previously, many municipalities have developed such manuals. They are generally available on -line in an electronic download form and as hard copy. Recommendation 42: Planning and Development, Engineering and other related departments should develop and publish appropriate bilingual policy and procedures manuals and design guidelines to assist and guide the development industry. 5.6 City Manager The Saint John City Manager serves a crucial role by ensuring coordination and cooperation among municipal units. This review revealed that there are some internal attitudinal difficulties in supporting land and economic development. The City Manager can aid in overcoming these negative attitudes by encouraging all departments and divisions to cooperate in ensuring appropriate land and economic development is supported. This review recommends that action to support land and economic development be taken by several municipal departments beyond Planning and Development. These inter- departmental actions need to be supported and coordinated by the City Manager and his staff including: • having appropriate senior staff from Engineering, Leisure and Recreational Services and other departments attend regular PAC meetings, • ensuring the proposed regular inter - departmental planning review committee meetings are attended and supported, • reviewing the planning application fee stricture, • setting, as a priority, the development of enhanced standards and procedures for land development and publishing them in appropriate bilingual manuals (on -line and in hard copy), • overseeing improvements to the City's appointment process for boards, committees and commissions, 64 Expediting Saint John 's Planning and Development Process 51 • ensuring the City's web site and departmental web pages are updated to include easily accessible FAQs and down - loadable documents in an appropriate bilingual format, and • ensuring there is a review of Common Council's meeting procedures to determine whether further limits may be placed on delegations and presentations on planning matters. 5.7 Education and Training Many of the steps suggested and recommended in this review require education and training for staff, PAC and councilors. For example, many stakeholders suggested PAC members need an orientation session on their appointment along with refresher sessions. These sessions should include discussion on PAC's mandate, role, planning principles, the City's planning legislation and policies, planning implications from other municipal departments, and so forth. As pointed out by Whitaker, Gottheil and Uhlmann: Like the courts, tribunals are increasingly placing an emphasis on both initial and ongoing training for adjudicators. This includes not only formal training and instruction about hearing process, evidence, and the principles of administrative law but extends to continuing updates on the developments in law and policy within the particular tribunal.... It is not unusual for a tribunal to have regularly scheduled training sessions for all adjudicators, but also to have designated training officers responsible for supporting and dispensing educational material to adjudicators on a regular — even daily basis. The Province's Community Planning Section provides education and training sessions for district planning commissions. Given the Provincial interest in supporting effective land use planning as reflected in the Community Planning Act, it would be appropriate for the Community Planning Section to arrange for similar, suitable sessions for members of all PACs. The New Brunswick Association of Planners, Atlantic Planners Institute and Law Society of New Brunswick could assist the Province in developing and delivering land use planning and policy related topics. Recommendation 43: The City of Saint John should encourage the Provincial Government through its Community Planning Section to provide education and training opportunities for PAC members on a regular basis. Besides, the generalities that a provincially sponsored process would provide, Saint John has specific educational needs for PAC members and municipal staff on planning policy, procedures and projects. Some of the education may be offered on an informal basis such as providing relevant updates to PAC and others on evolving provincial policy, recent APAB decisions, material from current planning literature and so forth. Planning and Development and the City Solicitor should provide orientation for new PAC appointees 65 Expediting Saint John 's Planning and Development Process 52 routinely. In addition, PAC should have regular updating and refresher sessions with selected municipal staff and municipal councilors. Recommendation 44: Planning and Development should provide orientation sessions for newly appointed PAC members as well as offering educational sessions for PAC, Council, and other inter - departmental staff on relevant planning matters. Beyond PAC, Council and staff, planning education and training should be provided to the community. Currently Calgary, Saskatoon and Ottawa offer periodic half -day planning education sessions for all members of the public including developers, real estate agents, lawyers, builders and community representatives. The Ottawa planning education process began in 2007 and involves a series of individual education sessions involving such topics as: • legislative background and planning policy documents, • development approvals, • urban design, • heritage planning, • rural planning, and • the Ontario Municipal Board. The Ottawa education process provides a "Certificate of Completion" to individuals who complete four of their courses. Some thirty certificates have been awarded to date.'i°" Planning and Development in partnership with their peers in Moncton and Fredericton could develop a similar planning education program for their respective communities. Involving the two other major New Brunswick cities would allow sharing of course development. Public planning courses and supporting educational material from Calgary, Saskatoon and Ottawa could also provide a foundation for relevant New Brunswick public planning courses. Recommendation 45: Planning and Development, in partnership with planning departments in Moncton and Fredericton, should investigate the feasibility of offering planning education sessions for the general public including developers, real estate agents, lawyers, builders and community representatives. 0 Expediting Saint John 's Planning and Development Process 53 6. Conclusions As identified in this review, there are problems with Saint John's planning process. Land use planning and development procedures are effective but need modification to improve and expedite planning applications through the Department, PAC and Common Council. This review addressed many concerns raised by stakeholders. The most significant issue is the time PAC and Common Council spend on dealing with planning applications at their respective meetings. Several steps are proposed to expedite planning approvals without sacrificing valued public input, including: • setting reasonable time limits for presentations by the applicant, public and delegations, • limiting the repetition of points previously raised by others, and • focusing the discussion at PAC and Council on matters relevant to land use planning. Changing PAC's meeting schedule to a monthly basis along with steps to expedite the meetings will provide time for planning staff to work with applicants to improve the overall quality of development in Saint John. Reducing rapid turnaround time for planning applications increases interaction between planning and other municipal staff, further enhancing the quality of planning and development applications. Stakeholders raised many concerns about the apparent dysfunctional relationship between PAC and planning staff, and between PAC and Common Council. There is a need for education and training for all on the respective roles and mandates of PAC, planning staff and Council. A formalized education program for PAC, Councilors, and municipal staff along with the general public will help to improve overall effective communication. Stakeholders raised concerns about some negative attitudinal problems amongst municipal staff (other than Planning and Development) with respect to developers. All municipal staff must understand the contributions of major land development investments and their beneficial impact on the City's economy and quality of life. This review recommends appointing councilors to PAC as opportunities arise. Having councilors on PAC builds a bridge to Common Council; improving communications and the relationship between these two important planning bodies. Orientation and regular education and training sessions for PAC members and councilors will further improve the City's planning approval processes. Increasingly the public is seeking planning and other municipal information on -line. This review recommends improving and updating the City's web site and Planning and Development's web pages to provide easier bilingual access to relevant planning information and documentation. 67 Expediting Saint John 's Planning and Development Process 54 7. Implementation This review makes many recommendations to expedite and improve Saint John's planning process. Many of the recommendations involve procedural changes that are beyond Planning and Development's jurisdiction such as making appropriate amendments to PAC's "Rules of Procedure" and Common Council's Procedural By -law as well as the report's implications for other municipal departments. The only way to implement the many changes recommended in this review is for Common Council to take responsibility for directing that they be made. The normal procedure is for Common Council to request the City Manager, PAC and Planning and Development to provide written comments on the recommendations and suggestions contained within this review. Further the City Manager and PAC should report to Common Council on a suitable implementation plan to achieve an improved planning process for Saint John. Recommendation 46: Common Council should adopt this review and request written comments and a suggested implementation plan from the City Manager, PAC, and Planning and Development. .. Expediting Saint John 's Planning and Development Process 55 8. List of Recommendations Recommendation 1: Additional staff is required for Planning and Development to enable it to meet Common Council's goals of updating the Municipal Plan and Zoning By -law. A minimum of two professional planners, a planning technician and additional front office support is required. Recommendation 2: Applicants should be required to submit scalable drawings of their proposed projects, rather than depending on planning staff to prepare them. Recommendation 3: The Planning Advisory Committee should meet on a monthly basis. Steps need to be taken to improve the efficiency of handling planning applications at PAC meetings to permit setting monthly meetings. Recommendation 4: Planning and Development should initiate and facilitate pre - application consultation meetings with developers and other relevant City staff for proposed complex and /or major projects. Recommendation 5: Planning and Development should encourage developers of major and complex projects to hold community information meetings prior to appearing before PAC. Some staff support, as appropriate should be provided to developers in arranging community information meetings. Recommendation 6: Planning staff should review planning and development application forms available from other municipalities to develop appropriate modifications for updating the City's planning application forms. Recommendation 7: Incomplete planning applications should not be processed. The current planning application form should be amended to allow development officers to sign their approval of complete applications prior to review and evaluation. .• Expediting Saint John 's Planning and Development Process 56 Recommendation 8: The City Manager in conjunction with Planning and Development should review planning application fees to determine whether or not a variable fee structure is appropriate for complex and major development projects. Recommendation 9: Following the introduction of monthly PAC meetings, Planning and Development should convene and facilitate regular monthly inter - departmental planning review committee meetings to evaluate all planning applications. Recommendation 10: The City Manager should ensure relevant municipal departments provide representation to the inter - departmental planning review committee. Recommendation 11: Additional professional staff is required to supplement and support Engineering's critical role in reviewing, evaluating and processing planning and development applications. Recommendation 12: The City Manager and City Engineer should consider relocating key personnel to City Hall, at least on a part -time basis, to improve inter - departmental interaction and communication relating to planning matters. Recommendation 13: Appropriate senior staff person from Engineering and Leisure Services should attend the monthly PAC meetings as a resource to the Committee. Recommendation 14: Planning staff should be prepared to provide terms and conditions for applications that they have recommended for denial. Recommendation 15: When PAC decides to overturn a planning staff recommendation the Committee should ensure there is adequate discussion for the minutes to provide clear reasons for the decision. When this situation occurs, staff should be given the opportunity to comment. Recommendation 16: The notification radius for all planning applications should be fixed at 100 metres. The current discretion given to the Commissioner of Planning and Development to extend this radius should be removed from PAC's "Rules of Procedure." Expediting Saint John 's Planning and Development Process 57 Recommendation 17: Planning and Development should review the wording of the standard notification letter to ensure it offers a balanced invitation to comment on the planning proposal. Recommendation 18: As members of a quasi - judicial tribunal, PAC members must avoid being lobbied by individuals and groups on planning matters. Recommendation 19: Common Council should appoint up to four councilors to PAC as vacancies occur over time. Recommendation 20: The City's appointment process should be reviewed to ensure the public is aware of their opportunity to apply for an appointment to PAC and other civic bodies. Recommendation 21: PAC appointees should be properly briefed and oriented on their role and mandate. In addition, the City Clerk or Commissioner of Planning and Development should notify PAC members who are not re- appointed by Common Council. Recommendation 22: To encourage more open public participation in the planning process, PAC should relocate their meetings from the Council Chambers to a more informal committee room or boardroom. Recommendation 23: PAC should not be discussing planning matters or applications at the informal dinner prior to the public session. Concerns and questions for planning staff about applications and other items on the agenda should raised in public. Recommendation 24: Seating arrangements at PAC meetings should be changed such that the Commissioner of Planning and Development or delegate sits beside the PAC Chair to provide advice as required. Recommendation 26: The Chair should orally present a simple outline of PAC's procedures for handling each application to the public at the meeting. This allows the Chair to subsequently intervene to curtail lengthy or irrelevant presentations. FA Expediting Saint Johns Planning and Development Process 58 Recommendation 27: In introducing each application, the Chair should state the agenda number, the applicant's name and address and purpose of the application. Recommendation 28: Planning staff should provide a verbal synopsis for each application at the PAC meeting. Recommendation 29: The PAC Chair should conform to Robert's Rules of Order and refrain from entering the debate on any application before the Committee. Recommendation 30: PAC should amend their "Rules of Procedure" to incorporate reasonable time limits on applicant and public presentations to the Committee. In addition, the Chair should enforce reasonable limits on repetition and irrelevant issues. Recommendation 31: PAC's "Rules of Procedure" should be modified to allow the Chair to encourage public participation by seeking input in a friendly and less formal manner. Recommendation 32: PAC should amend its "Rules of Procedures" to define the specific matters that allow the Committee to meet in closed "in- camera" session. Such matters include receiving legal opinion from the City Solicitor and personnel issues. All other PAC business must be conducted in open, public session. Recommendation 33: If PAC does meet in closed session, the Secretary and relevant planning staff should be present to take minutes and address procedural issues, which may arise. Recommendation 34: PAC should not set terms and conditions for approved planning applications without seeking planning advice at the meeting. Recommendation 35: PAC should handle all applications on their agenda whether or not applicants are present at the meeting. 72 Expediting Saint John 's Planning and Development Process 59 Recommendation 36: PAC and planning staff should provide a written copy of decisions and the reasons for them to applicants. This letter should include information on their right to appeal PAC's decision. Recommendation 37: Common Council should enforce its current 15- minute time limit for presentations to Council and consider reducing the presentation time to 5- minutes. Recommendation 38: The Common Clerk and City Solicitor should review Common Council's Procedures By -Law to determine whether additional limits can be incorporated on delegations and presentations on planning matters. Recommendation 39: As members of a quasi - judicial tribunal, Council members should not be pre- judging or publicly commenting on a planning proposal or application until after the matter has been dealt with by Council in session. Recommendation 40: Planning and Development, in cooperation with other municipal departments, should upgrade their on -line web presence to provide a FAQ page and downloadable planning documentation in a bilingual format. Recommendation 41: Planning and Development should develop an on -line interactive public participation process to encourage a bilingual community dialogue and discussion on major and complex planning proposals. Recommendation 42: Planning and Development, Engineering and other related departments should develop and publish appropriate bilingual policy and procedures manuals and design guidelines to assist and guide the development industry. Recommendation 43: The City of Saint John should encourage the Provincial Government through its Community Planning Section to provide education and training opportunities for PAC members on a regular basis. 73 Expediting Saint John 's Planning and Development Process 60 Recommendation 44: Planning and Development should provide orientation sessions for newly appointed PAC members as well as offering educational sessions for PAC, Council, and other inter - departmental staff on relevant planning matters. Recommendation 45: Planning and Development, in partnership with planning departments in Moncton and Fredericton, should investigate the feasibility of offering planning education sessions for the general public including developers, real estate agents, lawyers, builders and community representatives. Recommendation 46: Common Council should adopt this review and request written comments and a suggested implementation plan from the City Manager, PAC, and Planning and Development. 74 Expediting Saint John 's Planning and Development Process 61 Appendix A - Interviews Developers Mike Baldwin, Saint John Waterfront Development (October 23, 2008) Brian Cunningham, Q M Construction (October 22, 2008) Bob Darling, Darling Constriction, Saint John (October 22, 2008) Bill MacMacKin, Saint John Waterfront Development (October 23, 2008) Troy Northrup, Northrup Group, Saint John (October 21, 2008) Peter A. Pappas, Summit Real Estate, Saint John (October 21, 2008) John Rocca, Rocca Constriction, Saint John (October 28, 2008) Charlie Swanton, Saint John Waterfront Development (October 23, 2008) Rick Turner, Hughes Surveying, Saint John (October 23, 2008) John B. Wheatley, John B. Wheatley & Associates, Rothesay (October 21, 2008) Community Development Imelda Gilman, President, Saint John Board of Trade (October 29, 2008) Randy Hatfield, Human Development Council, Saint John (October 22, 2008) Kit Hickey, Housing Alternatives, Saint John (October 24, 2008) Ross Jefferson, Benefits Blueprint, Saint John (October 22, 2008) Saint John Municipal Officials Mayor Ivan Court, Saint John (October 22, 2008) Councilor Carl Killen (October 22, 2008) Councilor Peter McQuire (October 27, 2008) Terry Totten, City Manager, Saint John (October 23, 2008) Andrew Beckett, Deputy City Manager, Saint John (October 21, 2008) Paul Groody, Commissioner of Engineering, Saint John (February 25, 2009) Ken Forrest, Commissioner of Planning and Development, Saint John (October 24, 2008) Patrick Foran, Planning Officer (October 21, 2008) Mark O'Hearn, Planning Officer (October 21, 2008) Sarah Herring, Planner(October 21, 2008) 75 Expediting Saint John 's Planning and Development Process 62 Amy Poffenroth, Deputy Commissioner, Building & Inspection Services (October 24, 2008) Holly Young, Engineering & Public Works (October 24, 2008) Provincial Officials Gary Mersereau, Manager, Sustainable Planning Branch (October 2, 2008) Joanne Glynn, Manager, Community Planning Section (October 2, 2008) Scott MacGregor, Chair, Assessment and Planning Appeal Board (October 28, 2008) Others Richard Danziger, Planning Director, Kawartha Lakes ON (September 26, 2008) Gay Drescher, Development Officer, Rothesay (October 27, 2008) Rudy Kohut, Senior Planner, State of Victoria, Australia (September 29, 2008) Dr. Robert MacKinnon, Vice - President UNBSJ (October 22, 2008) Fee Expediting Saint Johns Planning and Development Process Appendix B - Kingston's Planning Application Forms INSTRUCTIONS FOR BASIC APPLICATION FORM .............................................................. ...................................................................................................................................................................... 1425 Midland Avoli uki City Hall, 21b On larto Silro(A Kingston, OrTlarto K7L 2n Phorto (613) 5415-42qi P'ax (61:d) 384-6645 I Prior [a fifing your appkaLor %mrh tha, �, lianning Di-wison, you sria��d consult wir.h a City Illzriner. 2'. F,a¢ Complete a 'Basic Applicabon" fann. lby . Complete and attach one or more of the followmq forms to tie 'Ba&c Ad ,tcator' form, as required: i) 'Zo6ng By-Law Ajrnendrnsr l Applirzatot i " form; lif "Officiall Plan Amendmeril Application* form., by Remcwal! of Holding Provision (H) Applicator, " farms� vw) "Part Lot Central Lift. AttiVocabcn' form; V) 'i-teritage Permit 4ilpticabon' fcrrn ,0) 'Subdivismcn Application' form- vii) "Eii Plan Application' fiorm, viio) 'Minior Vahance Appkauon' form; [,X) "Consent Appficiabon'fortm. S. -Subimil completed application torms, altachmerls and lea to lhealcove e,c6ress. 4 Application forms conrmin4,rig insufficent or inaccurate information 1will be resumed.,, wilM the appucation fee, to, the apinficanit. An is considered In, be recerveo by Planning i on the bale it lis reoe,,ved lank suffiroe ,l information and the correct fee 5 An acooWedgernent of [he applicabon wil only be mailed to lhe zt/rjorcarit or rif smy) wMea trys applicsfion has BKQWJIUNANT$� fl. APPUCATIONS: Qa� Indicate each type of appik,.,aliort yau haves attached to lhe 'Genersil Applicabon' form. 2, PnECONSUILTAnON Cnev(, a bi to, incicate mrielher YOL110.7iiaee spoken lea Civy Planner vooiil your pr000sal. lf so, Ixr+,Zseproeiice the mare ji, CUSTOMEF1 INIFORMAM& la} rhe applicant section of the fcnn i be compleied for ag application types. If the applicant is a ,Turnbered company, proyide the narry of a pfinc,paf of tae company. jbf lf an agent iis I,Ved to jrepresent the -slomcant, written,, dateb and signed autnorizato7 frorn Uns, applicant for the agent to represent hisVher interests n,,ust accompany me application for WL applicabon types. Ic) Complete the information for the owner if different from the applicant. If the owner is a company oem4y the p6icosa of the company. Idi, it is the responsibilky of the - ii or applicartio notify Planning DMsion of any change in cmnersrrvp, api or authofized &geni witmvin 30 days of sjzh a, mange,. 4, LOCATIlON AND DESCMIPIT11,0W Complete as much, informakii as possible for the location of the land ariVor property to be ocnsidereb in the applIzator. A loratiDni map mtgl,accompany the apptwralior and a sufoey plan, if available, sho,&(d be o7,cluded. S. AMIDAVIT /SWORN DECLARATIOW For 134ficial Plan Arnencirriv,,T1, Zoning By-l-Rikv Amendment., or Remueall of Holding Provision I H) applications., an affidavit 77 63 Expediting Saint Johns Planning and Development Process 64 INSTRUCTIONS FOR ZONING BY-L,AW AMENDMENT APPLICATION IFORM . . . . ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,e ............. . . . . .... . .... . . . .. . . ]'he Corp&,,allort ofilho Cily of Kingston plarving L)Ivislorl INYWakiprilarit Serviots 1425 1 a ilid Ave r1L10 aao Cily 214J Ontario Straw Kingslort, Onlatio K71- 2Z3 P'Tione 1]1513) 54G-42q1 fax e, I I ---------- T, Prior lot filing your Riaplicator, With the Planning Divieon,yo'l �roukd oavTauft Wth a City Pkemrver. 2l. Subinil completed iapplication forms, attachrrerls and fee to the abooe add;reas. Application farms containing insAficient: or inaccurate Information will be returned, wth the applica6on lee, to the applicant- An application is considered to be received by Planning Dlyision an the date it is received ''Nth suffirAent informat6n and the correct, fee. 4 An ac0oWledWient: ia2 the appleation will only be mailed to, the edpl',zant: or agent P,Il any) when [tie appliullion ras been receiasc, revIewed, and accepted by stiaf, as complete. An incomplete apicircabort cannot be processed. 6 ff the subiecl lands are wilhin art area of interest rrr adjacent to lands c7ovneib by the Cialaraqui Region Consaroatton Aumorly, ii waterways. marshes, floodplain, environmental protection areas, eizzi: 'j. a Separate lee shaIll be, sub6lted 1,c) the Conseri AUlhonty for Its revsE'W. See attached `RCA fee Schedule. 6- If the subiecl lands zs oi of d y serviced areas, the apphrator will be inirc&,zled to the Frontenas, Larerow and AcidIngtcri Heath Uril. Fire applicant will tie responsible. for any fees subject to Glls revicilky. Please refer b U.% requiremenls listed below wmien, uoinplefing, [his appitcacin MWIMMANTS! PART Mt CUISTOMEn INFORMATION a) The applicant secrion of the forn-i nitusl be Dampleta:I. 11 VIE SpidiACShl is R rii.ImLered company, provide the name of R principal' & the company. (b) 11 an agent is listed to represent the applicsn'l, weilter, dated and siqned &Ahofiza6on frorn the appliezint for the agent. to ,epresenl hislher interests ryust accompany ti application. (c) CornpleLe the rformalion for rig, owner J different from Uns aicqbr,cant. If the ovoner is a company, identify vie prineqpi of rne, company. fd) 11 is the arewsponslrwr lyi & the per or applicant lo notfly Planning Dvis»�q of any change in ownership, apphr-ant or authonzed agent within 0 bays of such a &anq.e. PART Mllt PRECONISULTATION Check a box to ndncate i yi have spoken, to a City Planner about y s orOPOSal. if S11, please provide the rawrne. PAnT 111,1 LOCATION AND DESMAPT10N Complete as mruch Marmaktzxrr, as pcsswble for Ifre Iocatcw7 of the land and?cr lbi to be rxnslJaret, r,,n, the application. A location map, Ii1mgg acvorripany the appkca;kir and a ssrvey plan, l available, &?Tcy.&fd be iuni:Audecl. PArniv &,v! GENERAL INFIMMATION AND NATURE Of PnOPOSED DEVELOPMENT Reytsed 201014-02 Expediting Saint Johns Planning and Development Process 65 Appendix C - Suggested Chair's Introduction Good evening ladies and gentlemen. Before we begin, I'd like to go over PAC's procedures for those of you who have not been here before. We will go through the agenda in the order specified, except that we will skip those items for which there is no representation. This will help get you out of here faster this evening. Our normal procedure is that for each item, we will begin with the staff report. Committee members will then ask questions of staff on their report and recommendation. Following this, I will ask if the applicant is present and wishes to present to the Committee. If so, I'll ask the applicant to come and sit at the table (assuming a committee room or board room setting, state their name and present their case within ten minutes. The Committee may then question the applicant. Following the applicant, I will ask if anyone wishes to speak to the application. If so, I'll ask them to come to the table and introduce themselves for the record. Each presenter will be limited to five minutes. If there is a delegation in the room, it would be appropriate to have only one or two spokespersons address the Committee. There will be a maximum of one hour for all presentations on each application before us this evening as we have a lengthy agenda and many items to deal with. I also ask each presenter to not repeat what another person has said. In other words, each presenter should provide new material to the Committee. It does not help us in our decision - making to hear about the same parting or traffic issue several times. Further, this Committee is dealing with land use, not other issues. Hence, please don't introduce other matters that are not relevant to the land's use. Following the presentations on each item, the Committee may ask the applicant to return to the table to respond to questions that may have arisen from the public input. The Committee will then discuss the application in public. A motion will be put to the Committee and voted on. Following the vote, the Committee will proceed to the next item on the agenda for which there is representation. I hope that this procedure is clear to you and now we can proceed. Expediting Saint Johns Planning and Development Process 66 Endnotes iWilliam E. Cooper and Tommy J. Jellinek, "The Evolution of Community Planning in New Brunswick: 1912 - 1980 ", UNB Law Journal, 29, 173, 1980 ii Statutes of New Brunswick (S.N.B.), 1912, c.19 Ambler Realty Co. v. City of Euclid (1924), 297 Fed. 307 at 311 -12 (Ohio D.C.) iv Thomas Adams, "Planning and Development in New Brunswick ", The Busy East of Canada, Sackville NB, October 1917. S.N.B. 1936, c.35 Vi Cooper and Jellinek, op. cit. Vii 21 N.B.R. (2nd) 587 (N.B.Q.B.), 1978 viii Minister of Municipal Affairs, A White Paper on The Planning Act, Toronto, 1979 ix City of Ottawa, "Planning Primer: Session 1 ", January 2009, pg. 13 X William E. Cooper, The Community Planning Act Review, Department of Municipal Affairs, Fredericton, 1979 Xi Michael C. Ircha, "Rationalizing Local Government: The Effects of the Progressive Era ", Municipal World, 94:10, October 1984, pp. 259 -60 Xii Stanley M. Makuch, Canadian Municipal and Planning Law, The Carswell Company, Toronto, 1983, p. 268 Xiii Sara Blake, Administrative Law in Canada, Butterworths, Toronto, 1992, p. 1 Xlv Sara Blake, ibid., p. 9 Xv Gary Mersereau, Manager of Sustainable Planning, Province of New Brunswick, private communication, October 2, 2008 Xvi Natural justice issues were raised in the following APAP decisions by S. MacGregor, Chair: "The Mahmud Group Inc. v. Tantramar Planning District Commission" Moncton, March 6, 2008; Dr. Peter Vojdani v. Rural Planning District Commission" Fredericton, February 25, 2008; "Edward Clark v. Royal District Planning Commission" Saint John, January 30, 2008; "Harrison Lewis v. Greater Moncton Planning District Commission" Moncton, June 2, 2006; "Thomas McBride v. Royal District Planning Commission" Saint John, March 4, 2005; "Dean Construction Limited v. Town of Grand Bay - Westfield Planning Advisory Committee" Saint John, December 12, 2005; and, "Florence MacFarlane and Gregory Murphy v. Development Officer /Building Inspector, Beaubassin Planning Commission" Moncton, February 4, 2004. Xvii "Natural Justice and Procedural Fairness ", sourced November 12, 2008 from www.vu.edu.au /library/pdf/ natural %20justice %2015 %20OCT %202001.pdf Xviii Ken Binmore, Natural Justice, Oxford University Press, New York, 2005, pp. 3 -5 XiX City of Calgary, A Community Guide to the Planning Process, accessed October 2008, www.cal ar .calDocGallery BU/planningpdf e uide.pdf XX Ibid. XXi J.G. Finn, Building Stronger Local Governments and Regions, Report of the Commissioner of the Future of Local Governance, Fredericton NB, November 2008, p. 126. .:1 Expediting Saint Johns Planning and Development Process 67 xxii Cooper and Jellinek, op. cit. xxiii J.G. Finn, op. cit., Recommendation 10, p. 92. xxiv New Brunswick, "Public Engagement ", Section 5, Local Government Resource Manual, Department f Local Government, Fredericton NB. Accessible on -line at: http://www.gnb.ca/0370/0370/0003/0000-E.asp xxv M.C. Ircha, "Working with council: a staff perspective ", Municipal World, 93:10, October 1983, p. 261. xxvi J.G. Finn, op. cit. xxvii M.C. Ircha, "Partners in Communication: Council and Staff', Municipal World, Part I, 99:11, November 1989, and Part II, 99:12, 1989. xxviii M.C. Ircha, "The Art of Communication ", Portus, 6:3, Spring 1991, pp. 32 -40. xxix J. C. Finn, op. cit., p. 126. xxx D. Morse, "Zoning ", Planning Primer Session 1, Ottawa, January 2009. xxxi Province of New Brunswick, "The Processing of Variances to the Requirements of a Zoning or Subdivision Regulation ", Sustainable Planning Branch, Department of Environment, Fredericton, February 7, 2007. Accessible on -line at: http://www.gnb.ca/0009/0136/0002/0001-e.asp xxxii S. MacGregor, Chair, Assessment and Planning Appeal Board, "Dr. Peter Vojdani v. Rural Planning District Commission and Victor Hendricken ", Fredericton, February 25, 2008. xxxiii Ibid xxxiv S. MacGregor, Chair, Assessment and Planning Appeal Board, "Gregory Gillis v. Fredericton Planning Advisory Committee and Delta Fredericton ", Fredericton, February 28, 2005. xxxv F. Houle and L. Sossin, "Tribunals and Policy- Making: From Legitimacy to Fairness ", in L.A. Jacobs and Justice A.L Mactavish, Dialogue between Courts and Tribunals: Essays in Administrative Law and Justice, 2001 -2007, Canadian Institute for the Administration of Justice, Montreal, 2008, p. 137. xxxvi Robert's Rules of Order Revised, 41h edition on -line, http: / /www.rulesonline.com /index.html xxxvii S. MacGregor, Chair, Assessment and Planning Appeal Board, "The Mahmud Group Inc. v. Tantramar Planning District Commission ", Fredericton, March 2008. xxxviii Province of New Brunswick, "A Guideline on the Conduct of District Planning Commission Meetings ", Sustainable Planning Branch, Department of Environment, Fredericton, February 7, 2007. xxxix Gary Mersereau, op. cit. xl S. MacGregor, Chair, Assessment and Planning Appeal Board, "Edward Clark v. Royal District Planning Commission ", Fredericton, January 30, 2008. xli S. MacGregor, Chair Assessment and Planning Appeal Board, "Thomas McBride v. Royal District Planning Commission ", Fredericton, March 4, 2005. xhi S. MacGregor, Chair, Assessment and Planning Appeal Board, "Harrison Lewis v. Greater Moncton Planning District Commission, Fredericton, June 2, 2006. xlui Ibid. Expediting Saint Johns Planning and Development Process 68 Xliv S. MacGregor, Chair, Assessment and Planning Appeal Board, "The Mahmud Group Inc. v. Tantramar Planning District Commission, Fredericton, March 6, 2008. Xlv S. MacGregor, Chair, Assessment and Planning Appeal Board, "Thomas McBride v. Royal District Planning Commission ", Fredericton, March 4, 2005. Xlvi R. Ammouri, "Land Gazette 2000: A Prototype Virtual Workplace for Enhanced Community Involvement in Public Decision - Making ", PhD dissertation, Geodesy and Geomatics Engineering, University of New Brunswick, 2002. xlvii City of Ottawa, Planning Primer, Session 1, January 2009. 82 PY4 J • 00 O V U L L1. 00 4.: 1; L- N U O U C/) N a O N U) CD E O .cn �U N a N N Q X N Q �U N a) O cn CD .C: N L- 0 W i 0 cn O N Q N U .L cn O U • • CD .C: Q .0 O 00-1 4LI U Q .N U N .C: cn N N U O Q co 134 4- 0 cr _C/) 0 LO 00 I a) C a- 0 E CL a) a) a) a) a) 0 cn E cu — 0 L cu a) 0 0 C cn 0 _ ♦--+ 4-0 C: a) cu L- �--+ 0 � _a) >, a) C: 4-0 m CD C: U E � N E L 4 .cn N E O E Q c U E -Se U 0 U � r Q Cn � I 1 .. 1; 1 • • N I O c}a CL a) 0 a) IZ- 0 a) m L- a) IZ- ♦. -+ O O ♦-0 U �U Cli L- O Q O CL 0 a� V— N a) m vi 0 E Q 0 a) E Q N 0 N 2 O O U O ca cn .cn ca ca N N a) Im O CL N U Q ca a) cn Q a) cn N E Q N O a) O a) E a) In U CL Q m O cn 0 E 0 CL E a) cm cn c O ca a) E E 0 a) cn c�a CL ca O c�a N Im 0 E a) '— O cn U Q Im r- co ll O O CL N cn E C L c O a) UL }' 4-0 � O N U a O i a) X C: C) N O O L O m -0 O ® L cn c L O L L Q C � �-0 N O .O - 0.cn .O cn N cn O . — O _ • E U O +r cu U U OUP 0� �`� o 4 U O o a) � E o o ' O U '� N L E O �cu Z tea) 0. vJ ll I I L U U O rn N rn 1 1; • !7 L 1� 1 O ♦-0 a) a . 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A very brief synopsis of the Committee's work is contained in this letter, as are the Committee's recommendations to Council for moving forward with an Urban Design process. A more complete discussion of the Committee's work is contained in the attached Urban Design Background Report, Urban Design Urban Design is the art of making places for people, It is concerned with how places function as well as how they look, and it recognizes the far-reaching (and often unintended) impacts that the built form of our cities has on people. Urban design is a new way of looking at and building cities that analyses the connections between people and places, movement and urban form, nature and the built envirorunent. It can be applied to both public and private spaces, including streets, sidewalks, open spaces, buildings and structures, and their connections to each other. Urban design brings together many strands of place-making, such as land use, environmental concerns, social equity and economic viability, to create places and communities that work for the people who use them and are sustainable for the long term. To do this, -urban design incorporates the disciplines and learnings of land use and transportation planning, architectural design, development economics, sociology, landscaping and engineering to create a collective vision for an area and then ensure that it is delivered through all aspects of development. Good urban design benefits the vitality and sustainability of communities, enhances neighbourhood interactions and brings lasting environmental, social and economic benefits, Urban Design in Saint John Saint John has a unique competitive advantage over many communities in their quest to attract and retain people, people increasingly compelled by "quality of life" factors in their conscious choice of where to work, live, play and learn. Our city was built around a dense urban core that retains a vibrant mix of businesses, cultural and residential uses in a time when other cities are striving to revitalize abandoned downtown areas. Our city also offers a variety of distinctive ffill Urban Design in Saint John Page 2 March 5, 2009 character areas and an array of residential lifestyle choices in close proximity to services, industry, education, and other important institutions. These character areas and the identity of Saint John as a whole can be enhanced and enriched with all increased emphasis on good urban design. This Committee's review of Urban Design principles, standards and guidelines being applied in a variety of other municipalities across North America has convinced us that the adoption of planning and development policies and by-laws that require a high quality of urban design will have long-lasting positive economic, social and environmental benefits. Research and anecdotal analysis shows that the application of Urban Design principles can help Saint John: - attract and retain a diversified, adaptable and highly skilled workforce; - improve quality of life for residents - increase its attractiveness as a place to live, work and learn; - continue to grow as a diverse community with distinct character areas and lifestyle choices - provide increasing cultural, artistic and recreational opportunities; - improve its environmental and social sustainability and economic resilience - solidify and build on its unique appeal as a tourist destination. Urban Design standards or guidelines need to be tailored to each community according to a community-based vision and articulated through an updated Municipal Plan. While Zoning By- laws address some quantitative standards (such as building height, size, site coverage, and setbacks) and use restrictions that implement pieces of a community vision set out in the Municipal Plan, urban design standards are needed to address more detailed and qualitative aspects of development (such as architectural design, streetscapes, sustainability, and connectivity) to fully realize a community's vision for its form and function. Saint John's unique identity is the collective result of a wide variety of character areas throughout the city — neighbourhoods such as the Uptown, Lower West Side, Portland Place, Quinton Heights, and Forest Hills that are recognizably distinct and desirable for their individual qualities and sense of place. These character areas must be respected and enhanced by design standards that are sensitive and responsive to each community's needs, character and vision. It is important that Urban Design standards follow a community vision and policies laid out in the Municipal Plan; however, they also need to be translated into by-laws to provide predictability of process and enforceability. As well, the urban design process must be flexible enough to encourage and support creativity and innovation in development while still requiring consistent quality and compatibility with the character and needs of each individual area of the ,community, as defined through increased community participation in the design process. A review process based on clear standards and guidelines should be utilized to provide the required consistency, predictability and flexibility while maintaining the City's reputation for relatively quick planning approvals, 102 Urban Design in Saint John March 5, 2009 Recommendations Page 3 That a comprehensive Urban Design process be created as part of the development of a Growth Strategy and new Municipal Plan for the City of Saint John. That this Urban Design process respect best practices and be tailored to Saint John. That, in the interim, amendments to the Municipal Plan be drafted to implement urban design review for those developments requiring Planning Advisory Committee or Common Council approval that are located in the Central Peninsula, including the Uptown, residential areas of the Peninsula and the Waterfront, and in those areas with "RM -IF Multiple Residential Infill zoning. Development in Heritage Preservation Areas would; however, be excluded from this review. That the Municipal Plan amendments, and any necessary Zoning By -law amendments, rely on an Urban Design Review Committee as a sub - committee of the Planning Advisory Committee to provide the design guidance for these developments. That the Urban Design Review Committee review development proposals against acknowledged Urban Design principles and accepted terms of reference, and then provide recommendations to the Planning Advisory Committee and Common Council on design issues. The Review Committee should consist of representatives of Common Council and the Planning Advisory Committee, representatives of architecture, planning and design professions, appointed by peer nomination, and members of the community at large. In order to ensure continuity and build upon this Committee's knowledge, it is further recommended that that the eligible members of the current Urban Design Committee make up part of the Review Committee. Respectfully submitted, Urban Design Committee. for "+Ii�abeth DeLuisa) 103 Urban Design in Saint John - Background Report Background: In October of 2006 Common Council resolved to establish a Committee to make recommendations to Council on what design and buildings standards should be implemented in Saint John (hereafter referred to as "the City") and where they should apply. Robert Boyce, Malcolm Boyd, Elizabeth DeLuisa, and Morgan Lanigan were appointed for three year terms as the Urban Design Committee (hereafter referred to as "the Committee"). Regrettably, Malcolm Boyd resigned from the Committee in December of 2007. The Committee has undertaken analysis of the current development and design environment in Saint John, examined urban design guidelines and review processes currently in place in a number of North American cities, and discussed the potential benefits of urban design guidance for the City. A review of the Committee's work is contained in this report, as are the Committee's recommendations for moving forward with an Urban Design process for our City. Analysis: What is Urban Design? Urban Design has been described in a number of ways, including the "art and science of making wonderful places". Although the practice of urban design varies widely from place to place, it is essentially a new way of examining and building cities that incorporates the disciplines of planning, architecture, and sociology, among others. Urban design recognizes the far-reaching, and often unintended, impacts that the built form of our cities can have upon the people who live in them, the use of the places and systems within the city, and the broader environment. This holistic view of the city focuses primarily on the people that make up the city, and recognizes that the individual buildings, streets, and places must function as a cohesive whole to meet the varied needs of the community. Urban design is, first and foremost, about the people who live, work, play and learn within the City, and the design process works to ensure that individual projects contribute positively to the evolution of the whole city as a livable, accessible, attractive, vibrant and safe place. Urban design is becoming recognized as an integral part of city planning and development across North America as citizens and all levels of government wake to the realization that cities are our economic drivers and home to eight out of ten people across the country. Following over three decades of urban neglect and decline, focus is shifting to urban revitalization and "re-urbanization". 104 Saint John is fortunate to be built around an urban core that many cities are only now trying to duplicate, one based on the traditional form of European cities not built primarily for the automobile but instead for people and pedestrians. This core provides us with an example of how the rest of the city can be densified in a uniquely livable and sustainable manner by returning to traditional neighbourhoods — mixed-use, walkable mini-communities within the larger city. A key component in increasing the density and use of urban areas is improving their form, function and aesthetics. Communities and governments across North America are beginning to utilize Urban Design guidelines and review processes in a variety of ways to increase the livability of urban areas in a holistic manner. Although the definitions and descriptions of Urban Design abound, the process is generally intended to improve the human experience of the city by considering and shaping its interrelated physical and visual components: buildings, streets, open spaces, lights, sidewalks, and landscaping to create a unique, functional, attractive, safe and vibrant place for people to live, work, play and learn. Most Urban Design guidelines and processes are based upon a set of similar principles or goals. The Committee has assessed these Urban Design fundamentals and recommends the following principles for Urban Design in Saint John, focusing on: a) Respecting sense of place when integrating new ideas and new forms to build upon the good qualities of the City to produce distinctive, contemporary development and redevelopment that are well-suited to their time and place; b) Utilizing a thoughtful and creative process of design resulting in quality and excellence in the built form; c) Creating inviting, accessible places and streetscapes to enhance people's safety, comfort and enjoyment; d) Promoting a vibrant, diverse mix of activities in a compact, accessible setting; c) Improving the human experience of the City by offering appropriate opportunities for year-round interaction and enjoyment; f) Enhancing a livable city that enriches relationships between people, the built environment and the natural environment; g) Taking a comprehensive and consultative approach to balance development with economic, social and environmental sustainability; and h) Creating a consistent process for the analysis of design that clearly communicates the communities' and the City's agreed-upon expectations for appropriate and quality design. 2 105 Essentially, good Urban Design will benefit the vitality and sustainability of our community, enhance neighborhood interactions and bring lasting environmental, social and economic benefits. Opportunities in Saint John Saint John is moving into a time of economic growth and development, with a number of large industrial projects being planned for the immediate and longer term. These projects bring with them considerable job creation and economic spin-offs, and associated growth is also expected to occur in residential and commercial sectors. The people of Saint John and New Brunswick have benefited from past experience and recognize that these kinds of large-scale projects must have long-lasting benefits for the community. Several other current projects, including the provincial Benefits Blueprint initiative and Uptown Saint John's Wealth Creation Strategy, recognize this need for long-term benefits, and are working toward shared goals for the community and the Province. With proper planning and the coordination of these and other initiatives, the identity of the City could be enriched for generations to come. Current investment and opportunities offer a prime opportunity for the City of Saint John to "raise the bar" for future projects in all sectors and set clear expectations for developers and the community. Community consultation for Vision 2015 laid out the first steps toward long-term thinking and planning for the City. A well-thought out and properly implemented Urban Design process would build upon the great blueprint of the City as it exists today and shift the future back to people, and the buildings, amenities, strectscapes and waterfronts that meet their needs and wants. Also, a new process of analysis and development review provides opportunities for improved communication and process clarity between developers, City departments and the community as a whole. Support for Urban Design Principles The City's policies regarding development and urban planning are found in the Municipal Plan and other documents and policy statements adopted by Common Council, including the Inner Harbour Land Use Plan, the Arts and Culture Policy, and most recently the Sustainability Principles, Community Vision and 20 Year Goals of Vision 2015. Analysis of these documents indicates a strong and long-lasting support for the principles and experience of Urban Design, even if they are not particularly ascribed to that discipline. The City's existing policies, drafted and adopted by Common Council from 1973 to the present, and especially the Community Vision and 20 Year Community Goals of Vision 2015, clearly illustrate the communities' and Common Council's interest in general urban design principles. The desire is clearly expressed for Saint John to a leading city with a high quality of life that attracts growth and diversity in a sustainable manner. A strong sense of community, inclusive housing and beautiful, diverse neighbourhoods with high 3 ITIT61 standards of architecture, landscaping, connectivity, infrastructure management and urban design are all discussed as goals for Saint John. As well, the need for development to contribute positively to the community as a whole is clearly declared. These policies in and of themselves do not; however, create the necessary changes in our community. This is evidenced by the long-standing support for Urban Design yet its lack of translation into predictable, enforceable processes to create the desired results. It is recognized the translation of policy into action often requires an evolution of process, as was the case with the current Heritage Preservation process; however, that evolution must begin now to ensure that we appropriately design our community in a thoughtful and thorough way. The City's regulations need to clearly translate long-standing policies into effective and enforceable standards, review and actions to properly guide Saint John through the current time of opportunity and ensure long-lasting benefits. Community interest in and support for Urban Design can also be seen in the intense community engagement in recent projects such as Leinster Court and Peel Plaza. The relationship of these developments to the wider area and the potential impacts of design on far-reaching aspects of community life have been widely and strongly debated, and a public consultation process on design passionately advocated for by both the general public and City Councilors. Benefits of Urban Design The proliferation of cities and urban regions currently implementing and using Urban Design Guidelines speaks to the recognized importance of good civic design and guidance. Although most feedback on the positive results of Urban Design in North America is anecdotal at this point, comprehensive qualitative and quantitative analysis has been undertaken in both the United Kingdom and New Zealand. A comprehensive study prepared for the Commission for Architecture and the Built Environment (CABE) in the United Kingdom in May of 2007, entitled "Economic Value of Urban Design", and a report entitled "The Value of Urban Design" prepared for the New Zealand Ministry of the Environment with the Wellington City Council and the Auckland Regional Council in 2005 reported numerous quantifiable benefits stemming from the application of the core elements of urban design. Both reports noted similar positive impacts (among many others) in the following key sectors: a) Economic benefits — increased capital value, market attractiveness, reduced whole-life costs, attraction and retention of business and a diversified, adaptable and skilled workforce, increased property and investment security, economic resilience, savings on infrastructure costs, and adaptability and increased opportunities for re-use of buildings and spaces. b) Social benefits — increased civic pride and community engagement, increased social inclusion and interaction, reduced crime, user ownership of spaces, in 107 increased safety and security, cultural, artistic and recreational opportunities, increased user convenience and lifestyle choices, increased diversity of amenities and health benefits from increased walking and active transportation choices. c) Environmental benefits — increased energy efficiency, reduced waste and pollution, decreased reliance on personal automobiles, higher densities and more opportunities for conservation of green space, and resource conservation from adaptive re-use of buildings and reduced infrastructure demands. This comprehensive research, as well as the implementation of Urban Design processes in numerous municipalities in North American, Europe and New Zealand, and undoubtedly other places, clearly indicates the value of good Urban Design guidance to the City and its citizens. As indicated in the research, benefits extend beyond the aesthetic and social realm, to the environmental and economic realms for both the private and public sector. Examples of Urban Design While certain aspects of design are currently regulated through the City's Zoning By-law, examples of Urban Design from other communities illustrate that civic and community guidance can, and should be, extended to address many other important aspects of design and development. A review of several mid-size Canadian municipalities with populations similar to Saint John revealed that many have implemented site or area-specific guidelines similar to those found in the Saint John Inner Harbour Land Use Plan and proposed for the Peel Plaza project. Other municipalities have implemented guidelines that are broader in scope but fall short of providing a process for municipal review and enforcement, and simply provide recommendations or suggestions for improved design. The fact that many mid-size municipalities have not implemented Urban Design guidelines for their cities as a whole likely does not indicate that they do not believe the process is valid, but that they are moving towards it in a phased manner. In particular, Portland, Maine, Halifax, Nova Scotia and Fredericton, New Brunswick - the cities closest to Saint John and perhaps most similar to our development context, have all implemented, or are in the process of implementing, some form of Urban Design guidance in recent years. Portland,. Maine Portland's Urban Design Guidelines are a component of the City of Portland's Downtown Plan and of the City's Comprehensive Plan. The Guidelines are supporting reference documents for the City's Downtown Business District Zoning Ordinance and Site Plan Standards, and a companion to the Technical and Design Standards and Guidelines for the City of Portland. iTim. The Downtown Guidelines have been in place since 1991, guidelines for Infill Development have been in place since 2004, guidelines for Bayview (a formerly industrial area which is now being re-developed with office and residential uses) was adopted in the spring of 2008 and Waterfront Guidelines have been drafted but are not yet adopted. Projects are reviewed for conformity with the applicable design guidelines when they require zoning amendments or review under the site plan ordinance. The site plan ordinance requires the review of all site-related features for projects with certain thresholds based on type of use, size of buildings, etc. This Urban Design process has been particularly successful in increasing the quality of projects throughout the city, but especially for smaller projects which would not have previously required any review or guidance. These projects do; however, have make up a large part of the city and therefore comprise an immense impact on its character. Portland previously employed an Urban Designer who dealt exclusively with issues related to the various Urban Design Guidelines; however, following recent budget cuts these responsibilities are now shared between five staff of the Planning Department. Despite the recent loss of the Urban Designer, work is currently underway to amend the existing Infill Guidelines and to develop guidelines for residential areas. The implementation of guidelines throughout Portland has been undertaken in phased manner, starting first with the Downtown guidelines. A series of public consultations were held to develop the guidelines, and the City will be starting an educational campaign in a short time, Halifax, Nova Scotia Halifax recently adopted the Downtown Halifax Vision as the next step in the HRMbyDesign process. The HRMbyDesign process began in July 2006 as a directive of the Halifax Regional Municipality's Regional Plan to articulate a design strategy to foster quality development and vibrant public spaces through the creation of new policies and tools for the entire Halifax Regional Municipality. These tools include design guidelines, improved development approval processes, and incentives for high quality development with the downtown and surrounding Regional Centre. The HRMbyDesign process is intended to provide Council with a clarified policy framework within which solid and expedient development decisions can be made. Since February of 2007, the process has focused on downtown Halifax, in recognition of the development pressures felt there, and the lack of clear guidance in existing municipal plan policies, The recently completed Downtown Vision is based on three components - Guiding Principles, Big Moves and a District Based Approach. The six overarching principles which at all times guide the content and direction for the Vision over the next 25 years are: A Sustainable Downtown, A Living Downtown, a Distinct Downtown, a Beautiful Downtown, a Connected Downtown and a Vibrant Downtown. The ten aspirations, or Big Moves, for the Downtown constitute a shared and widely agreed upon vision of what the community wants its downtown to look like and how they want it to M ITI• function. The Big Moves include, but are not limited to defining distinct downtown districts, protecting a vibrant historic heart, great streetscapes, remediating the interface and quality of existing buildings and structures, designing new developments to be sustainable, well-mannered and pedestrian-friendly. Finally, the District Based Approach of the Vision focuses on developing distinct districts in the City that will be governed by policy that addresses: a) District character and identity; b) Absolute building height, building massing and upper storey setbacks; c) Heritage protection considerations; d) Detailed urban design guidelines; e) Open space recommendations; f) Recommended land uses; and g) Other guidelines and recommendations as deemed appropriate. This district approach is intended to provide clarity and predictability for policy in the downtown study area while retaining the context-specific detail required to direct appropriate treatment of heritage resources and the appropriate form and height of new development while bringing vibrancy and excellence of design to the pedestrian realm. Fredericton, New Brunswick Fredericton's Capital City Municipal Plan prescribes a design review process to ensure that the exterior design of new buildings, alterations to existing buildings and open space developments are compatible with the Residential Town Plat Planning Area. The Town Plat Planning Area further defines the objectives of Heritage and Design Review to establish design principles and guidelines that ensure a pattern of built form respectful of the area's historical and architectural integrity and to establish a process for design review that promotes a high standard of performance. Design principles and guidelines have been developed to respond to the unique character and identity of areas of the Town Plan, and also: a) encourage the retention and rehabilitation of older building stock; b) respect the scale, form and materials present in prevailing traditional building patterns; c) encourage innovation and variety in residential types with the parameters of accepted density; 7 ime d) encourage new development that is respectful of the prevailing setbacks within each area; e) recognize the historical value and integrity of the street grid; f) encourage the retention of existing views and vistas, and the creation of new opportunities for view corridors and spaces; g) promote landscape design that gives prominence to green spaces, maintains dust- free surfaces, and discourages light and noise pollution; h) encourage the design of parking areas and driveways to minimize their impact on the strectscape through placement in rear yards, screening, and/or buffering; i) retain and enhance the presence of street trees, which provide identity to communities and offer shade and shelter for pedestrians; and j) facilitate pedestrian access by means of walkways and pathways. The Fredericton Planning Advisory Committee has appointed a Design Review Sub- committee, and at the discretion of the Planning Advisory Committee, design principles, guidelines and review processes may be applied to developments in the Town Plat area that require amendments or variances to the Zoning By-law or Municipal Plan. The Sub- committee is made up of a City Councilor, a member of the PAC, two registered architects, one registered landscape architect, one professional engineer, one member-at- large who resides in the City, and one staff member who serves as co-coordinator in a non-voting capacity. This Sub-committee is mandated to implement the design review process by giving due consideration to: a) Overall design indicated in preliminary site plans, building plans and elevations, streetscape furnishings and landscape plans, by means of review qualified professionals; b) The character of the proposed development in relation to its surroundings, including site and neighborhood context; and c) The quality of the proposed development with regard to materials, finishes and colour. CancIn6nn Most of the larger municipalities and urban regions in Canada and the United States have established Urban Design guidelines in one form or another. These guidelines address issues ranging from infill housing to the entire realm of civic life, including public and private spaces, art and culture, safety, and sustainability. As well, many municipalities 8 Im have adopted general guidelines for the City as a whole as well as neighbourhood - or issue - specific guidelines providing a higher level of detail and design consideration. The methods of review and implementation vary from one City to another, as do the specific content of each set of guidelines or standards, as each process has been crafted to suit their particular urban form and community priorities. The review and analysis of Urban Design guidelines and processes in other communities has provided the Urban Design Committee with an understanding of the potential scope and mechanisms for implementation and enforcement, and also reinforced the importance of Urban Design as a key municipal planning process for the development of livable, competitive cities. Based on the Committee's research and discussion, briefly summarized in this report, the Urban Design Committee, appointed by Common Council in October of 2006, is of the opinion that a well- crafted, thoughtful and appropriate urban design process would greatly benefit the City of Saint John during this current time of opportunity and into the future. In order to fulfill the mandate given to the Urban Design Committee by Common Council in October of 2006, the Committee will require appropriate time, support and resources to undertake additional work. In particular, public consultation will be required to ensure that design and building standards fulfill the community's expectations and vision for the future of Saint John. The creation and intent of Urban Design guidance must be integrated with the development of a Growth Strategy and new Municipal Plan and this guidance must also be coordinated with other City initiatives, including the projects and policies of all other Departments. The fulfillment of the Committee's mandate and the implementation of Urban. Design guidelines and a comprehensive review process also faces other challenges. Firstly, the Community Planning Act, does not current provide legislative authority for the City to regulate urban design issues. The City of Fredericton's decision to provide design review as a sub - committee of their Planning Advisory Committee is a result of this legislative reality. Although the existing policies of the City of Saint John, both new and older, support the principles of Urban Design, these policies have not been translated into by- laws or consistent, predictable processes. This translation, as well as the creation of policy statements that are in keeping with the current community vision is necessary to rectify the apparent conflict between the quantitative standards laid out for developers in the City's by -laws and the increasingly qualitative concerns of the community. Recommendations That Common Council create a comprehensive Urban Design process as part of the development of the Growth Strategy and the new Municipal Plan. That the development of a comprehensive Urban Design process, including guidelines and a review process, respect best practices, follow the previously discussed principles, and include the following: E 112 - consideration and guidance for the full spectrum of design and development in the City — public and private projects, new development, re-development and renovations, open spaces, streetscapes, parking, connectivity, and amenities. - coordination with all policy documents and City initiatives. - coordination with project-based design, such as for the proposed Peel Plaza development. - legal advice regarding the current legislative basis for design guidance in the Province of New Brunswick and recommendations for the implementation and enforcement of urban design. - full public consultation regarding the development of urban design guidance with the community at large, stakeholders and the development community and other City departments. - regard for the unique character areas and development pressures throughout the City and consideration of a phased approach to implementation. consistent and clear discussion of issues and expectations to ensure a predicable application of standards for quality development and the opportunity for public involvement in the design process. - flexibility to encourage and support creativity and innovation in development while requiring consistent quality and compatibility with the character and needs of the community. The Committee recognizes that the recommended development of comprehensive guidelines and a full review process will require a significant investment of time to ensure that the process is in keeping with the City's new Municipal Plan and policies, and is in agreement with the community's objectives for the future of our city. However, the Committee also recognizes significant development is currently occurring in the City, and will continue to occur during the time required to develop a full Urban Design process. As a result, the Committee also recommends that, in the interim, amendments to the Municipal Plan be drafted to implement Urban Design review for those developments requiring Planning Advisory Committee or Common Council approval that are located in the Central Peninsula, including the Uptown, residential areas of the Peninsula and the Waterfront, and in those areas with "RM-IF" Multiple Residential Infill zoning. Development in the Heritage Preservation Areas would; however, be excluded from this review. 10 113 That the Municipal Plan amendments, and any necessary Zoning By-law amendments, rely on an Urban Design Review Committee as a sub-committee of the Planning Advisory Committee to provide design guidance for these developments. That the Urban Design Review Committee review development proposals against acknowledged Urban Design principles and accepted terms of reference, and then provide recommendations to the Planning Advisory Committee and Common Council on design issues. The Review Committee should consist of representatives of Common Council and the Planning Advisory Committee, representatives of architecture, planning and design professions, appointed by peer nomination, and members of the community at large. In order to ensure continuity and build upon this Committee's knowledge, it is further recommended that that the eligible members of the current Urban Design Committee make up part of the review board. In order for the Urban Design Committee and, in future, the Urban Design Review Committee to continue with our work as mandated by Common Council, resources will be required to complete the necessary public consultation, legislative amendments, and drafting of Urban Design guidelines and an appropriate review process. 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IN� 00 x O ti 0 cd 0 •.y 0 bA Q 0 cd N O O cd E--4 CZ• O N !04 IN� rn Committee of the Whole March 9, 2009 His Worship Mayor Ivan Court And Members of Common Council: SUBJECT: Presentation on South End Playground Concept Plan BACKGROUND: In 2008, The Glenn Group, Landscape Architects, where engaged to lead the South End Community in a series of meeting to consider revitalizing the South End Playground. Two meetings were held and a concept plan was developed and is presented here for Council's consideration. ANALYSIS: The South End Playground is located on Broad Street and is the only multiple use park in the City's South End. The park has received various upgrades over the years but concern was stressed by the neighbourhood that it no longer serves a wide range of residents and enhancements are needed. The park is located in a priority neighbourhood. A copy of the presentation with the details of the plan is attached for Council's consideration. FINANCIAL: The estimated cost for this project is $2,339,000. However, this project is at a concept stage and fiirther analysis of the site is required. RECOMMENDATION: It is recommended that this report and presentation be received and filed. Respectfidly submitted, Bernie orrison Commissioner of Leisure Services Terrence L. Totten, C.A. City Manager 130 The 01yof Safia John. gy C\j L. xn 0 O LL % E III, III, III, Z�. V) xn > ko.) xn 0 O LL % E III, III, III, CSC III, O O xn III, (\I CL 3: 0 E a ot 00 0 0 C\l 00 C\l L. 0 La, C14 �2 Z�. CSC III, O O xn III, (\I CL 3: 0 E a ot 00 0 0 C\l 00 C\l L. 0 La, C14 �2 i O O x O O xn O CA) s s V xn >1 CA) xn xn x L O o > > Ljj V) d � r xn O V Z i M Y L D O. O .v CL 00 O O N s 00 N L N O U La, u �o 0 0 >1 0 xn xn 0 xn Q xn xn 0 QJ Jc N to xn 0 �o 0 0 Z�. 0 xn �o 0 0 0 L. co xn %e xn xn 0 4- 0 Z�. 0 LL Q 0 L. co xn %e xn xn 0 4- 0 CL 3: 0 E a ot 00 0 0 00 O La, Z�. 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This project was awarded to the Glenn Group, Landscape Architects, Fredericton, NB ANALYSIS: Shamrock Park has served the community for a number of years but has not seen any major work since 1985 when it was redeveloped for the Canada Games. Shamrock Park is one of the City's most used sporting venues as well as being situated in a priority neighbourhood. In the Call for Proposals for Shamrock Park is was emphasized that the park needed to reflect greater use for the neighbourhood as well as enhancements as a sporting venue. Two meetings were held with the community and the various sporting organizations to seek input and verification of the plans. The plan will be presented by Dan Glenn of The Glenn Group. Attached is a copy of the presentation. FINANCIAL: The estimated total costs for this projects is $8,655,000 and is designed in such a way that it could be phased in over a number of years. RECOMMENDATION: It is recommended that this report and presentation be received and filed. 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